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Despite researchers’ increasing attention on customer sexual harassment, few studies have investigated its effects on the service performance of frontline employees. This study examined the link between customer sexual harassment, as perceived by frontline employees, and their service performance by focusing on the mediating role of difficulty in maintaining display rules and the moderating role of traditionality. The results from a field survey of 359 supervisor–subordinate dyads in a chain of restaurants in China provided evidence that difficulty in maintaining display rules mediates the negative relationship between customer sexual harassment and service performance. In addition, Chinese traditional values attenuate the relationship between customer sexual harassment and difficulty in maintaining display rules and the mediating effect of difficulty in maintaining display rules. Implications for theory, research and management practice are discussed. [ABSTRACT FROM PUBLISHER]

The authors hypothesized that group members' perceptions of group cohesion would affect their tendency to allocate equally to other members in their group and to make egocentric self-allocations. They also posited that individuals' adherence to Chinese traditional values (or traditionality) would moderate these relationships. Two hundred sixty Hong Kong undergraduate students were assigned to groups of five to eight members to complete two in-class projects. The students evaluated peer contributions to the projects and allocated contribution points to themselves and other members in the group. The contribution points formed part of the final grade assigned to the students. The authors found that traditionality moderates the relationship between perceptions of cohesion and deviations from equality when making allocations to their peers. Results are discussed in terms of their implications for the study of reward allocations in groups and for the concept of traditionality in Chinese contexts. [ABSTRACT FROM AUTHOR]

Breast cancer is a leading cause of cancer death among American Indian women, with mammography screening rates below the national average for this population. A grounded theory study, conducted with Vermont American Indian women, explicated factors that influence mammography decision making. The authors examined mammography decision making across the breast cancer screening continuum: women with a history of consistent annual mammograms, women who were underusers or nonusers of mammography, and women who were breast cancer survivors. The generated theory, Moving in Between Mammography, describes the decision-making process and factors that influenced women's omen s participation in routine mammography screening. Specific influencing factors addressed include Connecting to Nativeness, Taking Care of Self, Financing Health Care, and (Mis)Trusting the Health Care System. Implications and directions for future research are addressed. [ABSTRACT FROM AUTHOR]