1. Evaluating quality of contraceptive counseling using SERVQUAL model: A cross-sectional study in southern Ethiopia, 2021.
- Author
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Geta Hardido, Temesgen, Toru, Tigistu, Ataro, Bizuayehu Atinafu, and Saol, Tilahun
- Subjects
CONTRACEPTION ,FAMILY planning ,MOTHERS ,COUNSELING ,HEALTH services accessibility ,CONFIDENCE intervals ,EMPATHY ,CROSS-sectional method ,MANN Whitney U Test ,QUALITY assurance ,PUBLIC hospitals ,DATA analysis software ,SOCIODEMOGRAPHIC factors ,FRIEDMAN test (Statistics) - Abstract
Background: Providing quality contraceptive counseling services is essential to support mothers in using modern contraceptives that meet their needs. However, the quality of service provision has not been evaluated in a study setting. Objective: This study aimed to assess the quality of contraceptive counseling using a service quality model in southern Ethiopia. Design: A facility-based cross-section study was conducted. Methods: The study was conducted from 15 May to 15 June 2021 at the public health facilities of Boloso Bombe Woreda in southern Ethiopia. In total, 391 clients were included using systematic sampling techniques. Data were collected using a structured service quality questionnaire, entered into EPI data version 3.1, and analyzed using SPSS version 25 for data analysis. The significant difference and correlation between the mean of a client's perception and expectation were determined using the Wilcoxon's sign test. The correlation between sociodemographic characteristics and the quality of counseling was tested using the Friedman's test. A p value of <0.05 was taken as the criterion for statistical significance. Finally, the result was presented in a table and pie chart. Results: The study participants included 391 women of childbearing age attending family planning clinics, with a 96.6% response rate. Overall, the quality of advice was found to be low. Respondents' ages (p < 0.001, χ
2 = 385.00), number of living children (p < 0.001, χ2 = 381.04), marital status (p < 0.001, χ2 = 359.60), type of contraceptive method (p < 0.001, χ2 = 379.61), user type (p < 0.001, χ2 = 368.59), occupations (p < 0.001, χ2 = 379.00), and educational status (p < 0.001, χ2 = 371), 20) were statistically associated with the quality of counseling service. Conclusion: In all health facilities, the quality of contraceptive counseling services was low. Family planning users had high expectations of the contraceptive counseling service compared to that which they received. Plain Language Summary: Maternal and neonatal mortality are current global problems, although there have been improvements over the last few decades. Providing quality family planning is among the most important approaches to preventing maternal and neonatal mortality. To achieve quality family planning services, we should provide quality counseling services. Improper counseling causes fear of side effects as well as rumors and misconceptions about contraceptive use. Most women have stopped using contraceptives. To address this problem, the quality of counseling services should be evaluated regularly. However, the quality of the counseling service had not been evaluated in the study area. For this reason, we evaluated the quality of advice among family planning users, which we found to be low. In the study area, substandard contraceptive counseling leads to discontinuation of contraceptive services; change in methods, from the most effective to the least effective; unwanted pregnancies; and unsafe abortions. We suggest that all stakeholders should take effective and immediate action in this study area. This, in turn, would greatly improve contraceptive use, prevent unsafe abortions and unwanted pregnancies, prevent high fertility rates, and promote the health of mothers and their children. [ABSTRACT FROM AUTHOR]- Published
- 2023
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