Search

The increasingly collaborative nature of knowledge-based work requires workplaces to support both dynamic interactions and concentrated work, both of which are critical for collaboration performance. Given the prevalence of open-plan settings, this requirement has created new challenges for workplace design. Therefore, an understanding of the relationship between the spatial characteristics of workplace settings and the support for collaboration that is perceived by office workers is valuable and timely. Based on a study of 308 office workers in 27 office spaces, this article examines the relationship between a series of workplace spatial characteristics and the support that is perceived by the occupants for collaborations. The spatial characteristics that were examined included individual workstation characteristics that were derived from the literature and a new set of floor-plan layout variables that highlighted shared spaces that are critical for a variety of formal and informal collaboration activities at work. The key characteristics of workplace spatial settings that were associated with the support that the occupants perceived for collaboration were the distance from workstation to meeting space, the distance from workstation to shared service area, the distance from workstation to kitchen/coffee area, and the percentage of floor space that was dedicated to shared services and amenities.

The value of effective collaboration has become increasingly critical for organizational performance and agility. Along with technical and managerial strategies, the workspace spatial environment needs to be recognized and studied for its impact on collaboration and interactive behavior at work. Most spatial parameters studied in the workplace research literature are workstation-scale characteristics. However, these may not sufficiently describe the variety of shared spaces in which collaborative work and interactions take place. Based on a two-year multiple-site field study of workplace settings, this paper explores the space typology of a wide spectrum of formal and informal collaborative spaces, and it introduces a new set of layout-scale quantitative indices to describe the amount and distribution of collaborative spaces in a workplace. This research tested layout-scale spatial variables and compared them with workstation-scale variables in order to determine how well these variables predict the occupants' perception of the support from their workplace spatial environment for collaborative work and the distractions from others' interactive behavior in the work environment. The design implications of the findings are explored, and future research directions are identified.

The growing demand for new approaches to support the changing nature of work and organizational structure has spawned innovations from both manufacturers and space designers. The result is a multitude of new concepts and designs, but little data on how well and under what circumstances these innovations are effective. New products, technologies, and concepts are frequently implemented without knowledge of their impacts on work, much less their value to high-level organizational goals. The measurement most commonly used is still cost, or even less sensibly, square feet. To remedy this shortcoming, the U.S. General Service Administration's Public Buildings Service assembled an interagency research team and recognized academic and private sector leaders to identify "best practice" workplace strategies and the research tools holding the most promise for evaluating their impact. They evaluated the linkages among organizational performance (Business), the physical attributes of the workspace (Building), and the changes in work processes, perceptions, and attitudes that result from changes to this physical space (Behavior). This article provides an overview of the GSA program and preliminary results from two pilot projects.