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This research aims at exploring the relationship between travel motivation and tourists’ attitude toward a destination. The study also aims at assessing the mediating role played by destination image between travel motivation and tourists’ attitude toward destination. Data for the study has been collected from tourists visiting Ladakh (Jammu and Kashmir state of India) during the month of July to September (N = 350). Utilizing two theoretical lenses, that of the theory of image and theory of planned behavior, findings of the study revealed positive relationship between tourists’ travel motivation and their attitude toward the destination, which is mediated by destination image. Furthermore, this study contributes by signifying that tourism marketers need to make every possible effort to enhance travel motivation of tourists, so as to build positive image and favorable attitude of tourists toward the destination.

The purpose of this study is to explore the role of the organizational learning (OL) and innovation as mediators between high-performance human resource practices (HPHRPs) and business performance (BP) in telecommunication sector. Census method has been used for data collection from employees working in telecommunication organizations in Jammu and Kashmir (North India). Reliability and validity have been proven with the help of confirmatory factor analysis. Structural equation modelling has been used for hypotheses testing. The results indicate that OL mediates the relationship between HPHRPs and innovation, whereas innovation does not mediate but moderates the relationship between OL and BP. So the final model evaluated the mediated-moderation effect of OL and innovation in between HPHRPs and BP. The theoretical and managerial implications have also been discussed.

The study generalizes the concept of cultural intelligence (CQ) as a key competency in Indian context due to its diverse cultures. Cultural intelligence is a capability, which increases the manager’s ability to effectively interact with people belonging to other cultures. The purpose of the study is to examine the mediating role of cross-cultural adaptability (CCA) in between CQ and the job performance relationship and the moderating role played by work experience and language proficiency in between CQ and CCA relationship. The data for the study have been collected from 342 managers of nationalized banks in Jammu and Kashmir (India). Exploratory factor analysis and confirmatory factor analysis have been conducted to explore and validate the factor of different constructs. Hypotheses have been tested through structural equation modeling. The study reveals that CCA mediates the relationship between CQ and job performance. Further, previous work experience and language ability act as moderators between the CQ and CCA relationship. Further, moderated mediation analysis also confirmed significant indirect effect. Implications and limitations of the study have also been discussed.

The primary purpose of this study is to examine the effect of perceived high-performance human resource (HR) practices, that is, extensive training, performance management, performance appraisal, performance-based compensation, empowerment and competency development, on business performance of employees in telecommunication sector. Further, the role of the organizational learning as a mediator between high-performance HR practices and business performance has also been explored. Census method has been used for data collection from employees working in telecommunication sector in Jammu and Kashmir (North India). Reliability and validity have been proved with the help of confirmatory factor analysis (CFA). Structural equation modelling (SEM) has been used for hypotheses testing. Results indicate that high-performance HR practices positively affect business performance. Further, organizational learning act as a mediating variable between high-performance HR practices and business performance. The managerial implications have also been discussed.

The present study examines the impact of mentoring functions, namely, protection, coaching, counselling, role modelling, exposure, acceptance and friendship, on job satisfaction of Indian call centre employees. Furthermore, it also explores two variables which strengthen this relationship, namely, mentoring culture and mentoring structure. Employees working in call centres in India have been selected for data collection. Reliability and validity have been proved with the help of confirmatory factor analysis. Path analysis has been used for hypotheses testing. Results revealed that mentoring functions have direct impact on (except protection) job satisfaction of call centre employees. Furthermore, mentoring culture and mentoring structure act as moderators between mentoring functions and job satisfaction. The data collected is self-report in nature, and the study is limited to service sector only.

Mentoring is a valuable resource for learning and coping with major organizational changes. It brings value to everyone involved in this relationship, that is, mentees, mentors and the organization. The present study examine the impact of mentoring functions on career development. Further, it also investigates the role of mentoring culture and mentoring structure as moderator. Employees working in call centres in India have been selected for data collection. Reliability and validity has been proved with the help of confirmatory factor analysis. Structural equation modelling has been used for hypotheses testing. Results revealed that mentoring functions significantly affect career development of call centre employees. Further, mentoring culture and mentoring structure moderate the relationship between mentoring functions and career development.

The success of any outsourced activity depends on the selection of right vendor and its relationship with the firm ( Arshad et al., 2008 ). The selection of the right vendor is the most difficult challenge for the outsourcing firm. The study examines the client–vendor relationship of outsourcing firm and its affect on the firm’s financial performance. The study is primarily based on first-hand information gathered from managers of medium-scale firms. The data has been collected through schedule. Based on theoretical considerations, a model has been proposed linking the client–vendor relation and the cost and quality of the product with the firm’s financial performance. Exploratory and confirmatory factor analysis empirically tested and validated the underlying scales, namely, client–vendor relationship scale and financial performance scale. Structural equation modelling was employed to test the model. Data analysis revealed that there is significant impact of client–vendor relationship on firm’s financial performance as well as on cost and quality of the product. Further, direct and indirect effect of client–vendor relation, cost and quality on financial performance has been discovered.

For the development of quality teachers, one has to understand factors associated with it (Sharma and Jyoti, 2006) and quality of work life (QWL) is one of the most important factors that can affec...

Market orientation is a business perspective that makes the customer the focal point of a company’s total operation. Market-oriented firms seek to understand customers’ expressed and latent needs and develop superior solutions for those needs. It is an organizational culture that most effectively and efficiently creates the necessary behaviour for the creation of superior value for buyers and thus continuous superior performance for the business. The research idea stems from academic findings that market orientation not only affects the performance of the concern directly but also indirectly. The study is based on primary research. Data has been collected from top management executives, employees and customers of different automobile showrooms. The scales have been purified and validated with the help of exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). The results of structure equation modelling (SEM) revealed a significant relationship between market orientation and business performance. The indirect effects of market orientation on business performance through employee satisfaction and customer satisfaction have been explored, which yielded significant results.

Knowledge management is a process that enables organizations to learn, create, develop and apply necessary knowledge which makes organizations more profitable and innovative. The purpose of this article is to investigate the impact of knowledge management on the innovative capacity of an organization. Questionnaire method has been used to collect data from employees working in private telecommunication organizations. Extensive review of literature has been done to frame the dimensions of knowledge management and innovative capacity. Both scales have been duly purified and validated before the data analysis. Structural equation modelling has been done to investigate the relationship between knowledge management and innovation. The results revealed a significant relationship between knowledge management and innovation. Further, knowledge approach, knowledge protection and knowledge utilization processes of knowledge management affect technical as well as non-technical innovation.

The present study focuses on the role of leader–member exchange and relational identification (RI) between transformational leadership and job performance relationship. The model has been tested in higher education sector. All the permanent teachers working in higher education sector were contacted. The data have been duly validated with the help of confirmatory factor analysis (CFA). Reliability has been assessed through Cronbach’s alpha and composite reliability. Structural equation modeling (SEM) has been used for hypotheses testing, and hierarchical regression has been used to test the moderating effect of RI. The results indicated that leader–member exchange acts as a mediator and RI acts as a moderator instead of mediator. The managerial implications and future scope have been discussed.