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The COVID-19 pandemic has drastically affected everyday life and business. To describe the impacts, 566 COVID-19-related articles were published between January 2020 and March 2022 in 18 hospitality and tourism journals. This study identifies the research streams, using content and bibliometric analyses. Content analysis and co-citation analysis revealed six research streams and four research clusters, respectively. A critical analysis was conducted to reflect the theoretical and practical implications and provide suggestions for future research directions. The identified research weaknesses include concerns relating to generalizability, sampling and measurement-related issues, online survey methods, failure to identify different stakeholders’ views on the adoption of new technologies, lack of practical coping scheme studies, lack of effort to adopt multidisciplinary theories, and little exploration of customers’ reactions to virtual events. Results of this study can help facilitate and consolidate the knowledge on the impacts of the pandemic and proactively prepare for future disease crises.

Before understanding customers’ perceptions of hotel CSR, it is important to understand service providers’ responses to hotel CSR because they are the key person to implement the CSR strategy. Therefore, this study investigates the structural relationship among multidimensional CSR performance, attitude, emotions, and resultant behaviors as perceived by hotel employees. In addition, moderating role of employees’ positional levels in the proposed model is evaluated. The findings show that environmental, ethical, and financial/economic domains consisting of hotel CSR performance effectively explain the resultant behaviors that follow. However, social/philanthropic and legal domains do not have considerable effects. The positions held by hotel employees partially moderate the relationships between the proposed constructs. The results of this study add important insights to the existing literature and help hotel practitioners better understand how multidimensional CSR causes positive attitudes, emotions, and behaviors and how the structural model changes depending on the position levels. These results are achieved by using the newly developed hotel CSR measurement scale, which was made through careful and rigorous six-stage procedures.

The purpose of this research was to provide a comprehensive analysis of the hidden intellectual structure of hospitality research. This study combined Latent Dirichlet allocation (LDA) and text-net analysis (TNA) as the topic modeling approach for 7,931 articles with approximately 290,000 references in seven top-tier hospitality journals from 1960 to 2019. A total of 10 specific research topics were identified, with their probability timelines, in hospitality research. The results showed that hospitality research is focused on the empirical testing of relationships rather than theory building. A stakeholder research approach was identified, which includes the perspectives of management, employees, and customers. These findings contribute by revealing the hidden pattern of intellectual structures and research trends in hospitality research and overcoming the weaknesses of traditional co-citation analysis. Also, the study provides evidence of a shift from narrow to diverse research topics, thereby offering useful implications for hospitality practitioners.