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This article combines two neglected elements within the history of online news: public service news sites and weather reporting, and it does so by utilising web archives, which – surprisingly – do not figure very prominently in journalism history. The two elements have – in isolation and in combination – at least in Denmark, become increasingly important as the online news sections of the two public service institutions Denmark's Radio (DR) and TV2 consistently are among the most visited news sites and since reporting on the weather has gained in prominence and more recently, at least on DR TV, has become increasingly educational in its linking to issues of climate change. This article focusses on online news and conducts a historical analysis of the weather reporting on DR.dk from 2005 to 2022. The analysis seeks to balance the coding of journalistic texts with considerations of the online form of journalism, which here broadly means reading the webpage as a text. A key focus in the analysis is how meteorological data have been woven into cultural and social narratives, some of which are linked to climate change. [ABSTRACT FROM AUTHOR]

This article asks how the rise in use of SVOD in the United Kingdom during 2020 impacted people's expectations of public service television (PSTV). Drawing on 56 qualitative interviews with 28 UK participants conducted in 2019 and 2020, the article uses the COVID-19 lockdown to explore how disruption to the context of viewing might shape the cultural meanings people attach to PSTV. Challenging dominant approaches that measure audience assessments of public service media (PSM) against normative criteria, this article focuses instead on the processes through which people's cultural meanings about PSTV are formed. Examining the interplay of their encounters with, expectations and evaluations of television, it reveals the divergent meanings our participants brought to linear and on-demand television. The article concludes by examining the implications of these expectations for PSM policy and for the ways in which we research people's viewing experiences and choices amidst the rise of VOD. [ABSTRACT FROM AUTHOR]

This paper examines the significance of On the Wire, a BBC local radio programme, that provides a unique lens through which to examine changes in local radio, music radio in general and public service broadcasting. The paper provides a concise history and an account of the On the Wire, along with an explanation of its impact. The paper offers reasons for the programme's enduring appeal, including its ability to change and adapt, its emphasis on the local in a global context and its innovative approach to audience participation. The paper concludes by positing that the history of On the Wire provides valuable insights for broadcasters in general, highlighting key aspects that radio programmes can learn from its approach. By showcasing the possibilities of what local radio, music radio and public service broadcasting can be, On the Wire sets a positive example for what radio can achieve. [ABSTRACT FROM AUTHOR]

The covid-19 crisis has accelerated automation and digitalization in many aspects of social life. Social distancing and lockdowns, combined with the imperative to preserve economic activity, have seen much work and education move online, while the digitalization of government services has intensified. These developments slowed the spread of covid-19 but their broader effects, both positive and negative, have been unevenly distributed. One group for whom covid-driven digitalization has been especially ambivalent is people with a disability. While remote forms of communication and work have afforded physical health protections to many disabled people, these same forms have had exclusionary effects that magnify pre-existing disadvantages and diminish citizenship rights. This article analyses this ambivalent dialectic and the politics of neoliberal digital citizenship with which it is enmeshed. We argue that digital citizenship needs to be decoupled from a constraining neoliberal rationality prioritizing ableist individual competition, techno-entrepreneurship and government cost-cutting. [ABSTRACT FROM AUTHOR]

This article constructs a theoretical model of digital intermediation: a process of three key, and unseen, components for cultural production in our contemporary media environment. Digital intermediation is a content production and consumption process that incorporates the cultural characteristics of technologies, agencies and automation. First, the article describes the key components of digital intermediation that bring about the production and distribution of cultural artefacts. Second, the article describes digital intermediation as a process of production and consumption amid these three components. Third, the article articulates the problems digital intermediation creates by examining the loss of user agency over the production of and access to cultural artefacts. Finally, the article highlights how digital intermediation problems can be addressed by cultural institutions, specifically public service media, to shore up user agency within automated media environments. [ABSTRACT FROM AUTHOR]

As a public space, the environment of public transportation services is maintained by an ordered set of rules and conditions. Such rules and conditions are prescribed by law as they are in generally-accepted norms of social behaviour within public space. Through the examination of the Conditions of Carriage that govern bus transportation in Cape Town, South Africa, using Golden Arrow Bus Services, this paper seeks to highlight the myriad ways that urban public space on the move is mediated, negotiated and controlled through rules of conduct that differentiate mobile public space from its counterpart in the environment outside the bus. Understood as a mundane part of the social life of the city and its inhabitants, mobility in the form of public transportation is constituted by micro-communities whose publics are in a constant state of flux and negotiation. Using analysis of the Conditions of Carriage and an ethnographic case study of bus passengering, this paper demonstrates how the Conditions mediate the situated and lived assemblage of actors in mobile public space that is a liminal zone between inclusion and exclusion. [ABSTRACT FROM AUTHOR]

This study investigates the issue of digital exclusion resulting from the digitisation of government and council services within the United Kingdom. An initial analysis of customer support log data from a council in a large UK city helped identify the most commonly queried services and modes of support. The main findings are based on qualitative analysis of 10 interviews, structured around the results from the log analysis, conducted with front-line staff members at the central library of the same council. The study identifies a range of issues associated with the provision of e-government services and the subsequent under-utilisation by the public, including poor design, issues with effective access and the level of digital literacy among end users. The study also proposes the concept of the 'digital carer', a friend or family member who is relied upon by users unable to interact with e-government services themselves. The findings of this study have implications for the way in which these services are designed and delivered and point to the need for further work that can contribute to the UK digital economy by facilitating better access to e-government services and reduce digital exclusion, especially for elderly and marginalised users. [ABSTRACT FROM AUTHOR]

This article explores how British Asians negotiated the politics of race in the formative years of British broadcasting from the 1960s to the 1980s. Marked by significant changes within the BBC and British society at large, this period saw the first institutional initiatives oriented towards Caribbean and Asian communities. Drawing on primary research materials from the BBC Written Archives, we analyse the Immigrant Programmes Unit and the Immigrant Programme Advisory Committees as sites where ideas of race, ethnicity and citizenship were continually debated and worked out. We argue that the BBC functioned as a profoundly asymmetrical contact zone in which British Asians' efforts to counter assimilationist ideas and programmes were stymied by senior managers working with deeply ingrained ideas of cultural, ethnic and racial differences. Immigrants would be accommodated, but in ways that would not challenge the viewing habits of the majority or imagine solidarities across racial, ethnic and national lines. [ABSTRACT FROM AUTHOR]

The present study drew from the career construction theory of career adaptation and assessed the extent to which career agility and psychological capital (as psychological states of adaptive readiness) activated employees' career adaptability resources and fostered their career resilience and career satisfaction (as modes of career adaptedness). A sample of (N = 412; mean age = 38.79 years) Black African employees in the public services participated in the study. Correlational statistics showed positive associations between the study variables. Mediation effects highlighted technological adaptivity, agile learning, optimism, and hope as activators of career concern, career control, and career curiosity, which in turn boosted self-reliance, personal resilience, and work resilience. Psychological states of career agility and psychological capital had also direct effects on the career adaptedness modes of career resilience and career satisfaction. The findings enriched career adaptation theory and have utility for organisational career development practice in the public services. [ABSTRACT FROM AUTHOR]

In the context of a renewed interest in new forms of municipalism, this paper seeks to contribute by critically analysing two cases of the municipal experience in Chile: Valparaíso and Recoleta. By coining the notion of 'Peripheral Municipalisms', our aim is to give voice to a diversity of municipal endeavours in the Global South marked by highly precarious forms of local government. In both case studies, municipalist strategies are used as tools to challenge deep-rooted neoliberal structures. Through a qualitative methodology, based mainly on document analysis and semi-structured interviews, we analyse particular forms of municipalism based on the remunicipalisation of public services and broad-based citizen platforms. These institutional reforms and participatory practices have enabled more just futures by challenging dependency on central government and building a more egalitarian urban process. The article calls for more situated studies on municipalist forces in the Global South in order to continue building this translocal movement from comparative experiences, going beyond 'model cases'. [ABSTRACT FROM AUTHOR]

Logistics, as the language and practice that organises the distribution of matter and value, not only scripts the infrastructural expansion of late capitalist urbanisations, it also informs the tactics of survivability and resistance that address the spatial and social disparities generated by the latter. Behind the arrangement of makeshift infrastructural set-ups for commercial exchange, food distribution and community support, there is a form of popular logistics, interventions put in place to articulate the circulation of resources, weave nodes of solidarity and navigate the bureaucratic and territorial distances that exist across institutional scales. The paper frames the integration of these forms of counter-logistical expressions as an emerging form of municipalism. Focussing on municipal responses to the pandemic, the essay describes the emergence of counter forms of logistics in Rosario, Argentina. It registers the material and virtual adaptations that social movements, neighbourhood organisations and public agencies put in place to configure different forms of producing and distributing goods and services in the city. In a context where privatised infrastructures of distribution mediate the expressions of urban life, the paper positions the articulation of common and popular forms of logistics as a strategic dimension of municipal politics. [ABSTRACT FROM AUTHOR]

The transformation of local state institutions by way of the paradigm of the common – the creation of commons–state institutions – has become one of the strategies of new municipalist practices. It is an attempt to overcome two crises: the crises of both the privatised and the bureaucratic state forms. It aims to take back the production and distribution of the 'public' by the state and to democratise this process. The article analyses the discursive use and material implementation of the paradigm of the common in the transformation of local state institutions, and how contested meanings attributed to it by different actors may influence the definition of commons–state institutions. It analyses two new municipalist contexts, Naples and Barcelona, and examines the common-inspired transformation of their local public services: water services and sociocultural facilities, respectively. It argues that commons–state institutions are negotiated institutional configurations that emerge from the synthesis of the situated and experimental interpretation of the paradigm of the common shared by (different segments of) state and civil society actors, and whose governance needs to be adequately and openly codified to make them robust and enduring. [ABSTRACT FROM AUTHOR]

In settler-colonial countries like Aotearoa New Zealand, television programmes about rurality are fundamentally entwined with the nation's colonial history, but how this context impacts on locally made, public service television content and production is seldom examined. Utilising data collected from interviews with programme makers and a novel bi-cultural friendship pair methodology, we examine how a high-rating mainstream programme, Country Calendar, conceptualises and delivers stories about Indigenous Māori and consider the extent to which these stories represent a decolonising of television narratives about rurality. The findings highlight the importance of incorporating Indigenous voices and values, the impact of structural limitations and staffing constraints on public service television's decolonising aspirations, and challenges reconciling settler-colonialism with the show's well-established 'rosy glow'. While rural media are often overlooked by communication scholars, our study demonstrates the contributions they might make to the larger task of decolonising storytelling about national identity. [ABSTRACT FROM AUTHOR]

It is common during a civil war that a government's counterinsurgency operations result in internally displaced persons seeking refuge from the violence by leaving their communities. However, many civilians alternatively choose to stay in their homes and seek accommodation from the rebels. It is, therefore, puzzling that in a civil war situation when rebel cadres often cannot protect civilians, civilians would remain in their communities. This article argues that the wartime provision of public services motivates civilians to stay with the rebel group because it demonstrates the group's capability for and commitment to developing civilians' welfare and livelihoods. This argument offers insight into an unanswered question in the literature regarding internal displacement in a civil war: Why do some civilians, when facing protection issues in rebel-held areas, choose to stay, while others opt to leave? Using novel survey data collected over two phases from the former Federally Administered Tribal Area (FATA) in Pakistan, a two-step Bayesian propensity score analysis reveals that the civilians who received rebel services are less likely to leave their places of residence. Civilians would pursue long-term goals during the crossfire between the government and rebel forces; wartime provisions of public services allow civilians to seriously consider the possibility of improving their lives. [ABSTRACT FROM AUTHOR]

Diaries and other materials in the Mass Observation Archive have been characterised as intersubjective and dialogic. They have been used to study top-down and bottom-up processes, including how ordinary people respond to sociological constructs and, more broadly, the footprint of social science in the 20th century. In this article, we use the Archive's COVID-19 collections to study how attempts to govern the pandemic by mobilising ordinary people to see like an epidemiologist played out in the United Kingdom during 2020. People were asked to think in terms of populations and groups; rates, trends, and distributions; the capacity of public services; and complex systems of causation. How did they respond? How did they use the statistics, charts, maps, concepts, identities, and roles they were given? We find evidence of engagement with science plural ; confident and comfortable engagement with epidemiological terms and concepts; sceptical and reluctant engagement with epidemiological subject positions; use of both scientific and moral literacy to negotiate regulations and guidance; and use of scientific literacy to compare and judge government performance. Governing the pandemic through scientific literacy was partially successful, but in some unexpected ways. [ABSTRACT FROM AUTHOR]

Urban India is characterised by a high degree of intra-city spatial inequality in the availability of public services like piped water and sewerage. We unpack the political channels that link residential segregation with access to public services. 'Micro-segregation', or neighbourhood residential sorting within a ward (the elementary administrative and political unit in urban India), enables segregated neighbourhoods to better organise and petition public services. Political competition further amplifies these demands from segregated neighbourhoods. The state's response to such demand is, however, modulated by both in-group favouritism and outgroup discrimination. States' ability to indulge in such favouritism and discrimination is in turn contingent on how the caste composition of a ward is different from that of the city as a whole –'macro-segregation'. We combine large-scale quantitative analysis using neighbourhood-level national census data for all towns in India with at least 0.3 million residents, and multi-year qualitative fieldwork in Bengaluru, a metropolis of over 10 million residents, to delineate the interactions between these demand-side and supply-side channels. While macro-segregation is negatively associated with piped water and sewerage, micro-segregation has a positive association. [ABSTRACT FROM AUTHOR]

In order to answer the question posed by the conference Urban Europe, Precarious Futures? the article examines the relationship between rising precariousness,the need for social-ecological transformation to keep socio-ecological environments manageable for future generations of Europeans and the provision of urban reliance systems as the key pillar of a possible transformation toward life within the planetary boundaries. The article has four goals: First, it establishes a link between the literatures on precarization, three possible political-economic development scenarios, and resulting modes of urban governance. Second, it develops the normative but theoretically and empirically backed claim that a strengthening of the foundational economy appears most suited to produce the necessary reductions in precarious living conditions and environmental destruction required for a socially and ecologically sustainable future. Third, the urban scale is argued to occupy a privileged position as a growing site of human habitation in Europe and for the design and provision of foundational infrastructure and universal basic services. The article links cities to the foundational economy via the concept of the Grounded City. Fourth, research on the provision of universal basic services in the City of Vienna is employed to illustrate that a narrow focus on cities as territorial-administrative containers ignoring their inter-territorial and inter-scalar relations is likely to produce socio-spatial rebound effects that may neutralize the gains of social-ecological investment in cities. Any effective social-ecological transformation thus requires coordination, cooperation, lobbying and political change at all scales of governance. In the European case, it requires the European Union to evolve from an economic to a social-ecological Union and for urban governance regimes across Europe to be altered to take into account the horizontal and intra-scalar relations that co-constitute cities. [ABSTRACT FROM AUTHOR]

This paper investigates the role of European Public Service Media (PSM) in the commissioning and scheduling of local series over the past three decades. With a comparative approach between the main European television markets (Germany, the United Kingdom, France, Italy and Spain), the schedules of 30 seasons of 25 general-interest channels have been analysed to explore how the changes in the markets have altered the role of public channels as promoters of domestic fiction and local culture. The study shows a clear division along a Northern European axis with a large, uninterrupted commissioning of locally produced fiction, while Southern European public corporations have had a lower, more erratic approach. Despite this difference, all European PSM organisations analysed have maintained and increased the volume of local series titles during the last decade despite the appearance of portfolio DTT channels and transnational SVOD services, in contrast to commercial corporations. [ABSTRACT FROM AUTHOR]

Communities are responsible for a range of public services and represent critical experiential contexts for social interactions between residents. However, the role of local governance and public service provision for creating social trust has received limited attention so far. This study examines how quality, efficiency and fairness of local public service provision relates to social trust. Using multilevel models on repeated cross-sectional survey data from the Quality of Life in European Cities project, we test the relationship between time-varying city-level indicators of quality of local government and social trust. The empirical results show that an increase in the dimension of local public service quality is substantially associated with an increase in social trust. We find improvements in sport and leisure facilities as well as the state of public spaces, streets and buildings to be particularly relevant. [ABSTRACT FROM AUTHOR]

Over the past decade, data journalism has received considerable attention among scholars, pointing to novel forms of investigative reporting as well as new daily practices of news production. This study contributes to existing scholarship by conceptualizing data journalism through distinctions between hard and soft news in relation to service journalism. We analyze news produced by specialized data desks in Swedish public service organizations over a 5-year period (2015–2019) and propose a model for how service journalism attributes can be used as a bridge between the binary categories of hard and soft in data journalism. With this model, we point to how data journalism in public service organizations challenges established notions of soft and hard news and how hybrid production practices open up new research trajectories concerning the societal significance of news in the digital age. [ABSTRACT FROM AUTHOR]

Craft guilds were created as a response to certain problems associated with raising royal revenues and securing basic public services in Prague during the medieval and early modern periods. The theory consistent with historical evidence predicts that the rise, spread, and fall of guilds was a result of mutually beneficial bargaining between local craftsmen and their feudal rulers. Guilds enabled craftsmen to utilize the benefits of collusion by offering their capacities to sovereign authorities in exchange for exclusive market privileges. Nevertheless, they created social distortions within their industries in the process. [ABSTRACT FROM AUTHOR]

This article addresses the need to find alternative ways to envision, develop and govern public service media's (PSM) online services and data-driven systems. By critically discussing both opportunities and shortcomings of how European PSM organisations developed their online services and personalisation systems, we argue that in their own platformisation processes, PSM have partially lost their distinctiveness and have not been able to provide viable alternatives to the dominant audiovisual media platforms. Thus, building on Mouffe's agonistic theory and Illich's conviviality theory, this article proposes a theoretical framework to radically rethink the guiding principles and rationales driving public service platforms, in order to develop viable alternatives to the currently dominant models. By doing so, we envision the development of such services as convivial tools that are based on three principles, namely, symmetry of power (intended as hackability, openness and algorithmic conviviality), independence and environmental sustainability. [ABSTRACT FROM AUTHOR]

To be effective, territorial development policies must rely on information collected at a proper spatial scale. This commentary compares functional and administrative geographies. We go beyond metropolitan areas and map functional areas across the entire national territory of Spain. These functional areas are delineated using commuting flows based on mobile positioning data. The results obtained revealed the existence of a substantial number of functional areas that do not belong to one sole region. This indicates that there is a discrepancy between the socioeconomic reality and the administrative areas employed for territorial development policy purposes. Functional areas could be particularly useful to address policy challenges in issues like labor market functioning, transport planning, housing, or public service provision. [ABSTRACT FROM AUTHOR]

Today, suburbs and urban fringes are pivotal places for understanding contemporary urban transformations because the majority of the world's urban population live in suburbs. Suburbanization (i.e. the process of combining the non-centric population, economic growth, and spatial expansion) and suburbanisms (suburban ways of living) are key concepts for observing these transformations, framed under the umbrella of the post-suburban theoretical framework. This paper relies on a post-suburban standpoint as it enables the complexity of the diverse transformations at the urban edges to be addressed. On such basis, this paper discusses the outcomes of a qualitative case study conducted on the most recently built neighbourhood of Fiano Romano, a suburb of Rome that has faced a number of socio-spatial transformations over the past two decades. The study illustrates the diverse complexities related to the provision of welfare services and public amenities such as water and social infrastructures. In so doing, the article unfolds the shape of a 'new suburbia' characterized by emerging socio-spatial changes that lie in processes of peripheralization, which characterize many contemporary post-Fordist suburban areas, especially at the present time of the coronavirus crisis. The article points out the centrality of suburban ways of living in studying issues involving both spatial planning and governance of welfare. Furthermore, the article highlights the idea that new inequalities and deprivations are taking place in diverse suburban areas, and that such aspects deserve further governance agendas able to meet the suburban social demands that differ from traditional urban vulnerabilities. [ABSTRACT FROM AUTHOR]

This article uses work and state relations at a Nepali electricity office as a staging ground for bringing the labour of repair squarely into focus in the ethnography of infrastructure. A trio of electricians at the office had a torrid time trying to address an ever-increasing number of complaints. Customers were under the impression that the electricians were both lazy and slow, despite even compromising safety regulations to get more work done. Although the electricians' jobs may be comparatively stable and privileged, they put their bodies on the line to service an often-unappreciative public. This shows that infrastructures are made of people, not simply constructed by them. This is often skirted over in the anthropology of infrastructure, which frames repair through its absence and insufficiency, in rare ethnographic engagements with those who do repair work. A suggested response to this deficiency is found in a social reproduction theory of infrastructure. [ABSTRACT FROM AUTHOR]

Public Service Broadcasting in Europe and its centrality to cultural diversity has been established in relation to race, multiculturalism and gender, but LGBT+ sexual identity remains relatively absent from research. This article aims to address this gap by fostering a historical approach to examine the ways in which LGBT+ identities emerged on Public Service Broadcasting within Western Europe, specifically in Ireland and Flanders during the 1950s–1990s. Through a small-scale comparative case study analysis between these two regions, this article contends that the emergence of LGBT+ visibility is intrinsically linked to Public Service Broadcasting in both landscapes. Specifically, the article argues that this emergence shares two distinct structural qualities in the emergence of this LGBT+ visibility. First, the comparison points to the ways in which Public Service Broadcasting production cultures incorporated external expertise regarding LGBT+ diversity, presenting itself as a practical operationalisation of the social responsibility of publicly funded media in both regions. Second, later parallels in the introduction of LGBT+ characters to television fiction series illustrate how Public Service Broadcasting responded to various forms of competition from international and commercial broadcasters, engendering particular implications for the visibility of same-sex desire. While contributing to historical treatments of LGBT+ visibility familiar within Queer Media Studies, this article goes against the Anglo-American dominance of the field by examining more local contexts outside the US/UK centric paradigm, diversifying the contexts in which Queer Media Studies research takes place. [ABSTRACT FROM AUTHOR]

Different from a classic Weberian bureaucracy, public service bureaucrats directly interact with citizens at the frontlines of government. These first responders use their discretion to meet some citizens' needs but deliberately overlook the other clients. What lies beneath the street-level bureaucrats' behavior in their contacts with citizens? This study develops a model to explain how street-level bureaucrats are motivated to move toward the public and the extent to which they are engaged in helping their citizens. The model is driven by costs and benefits of behavior based on the assumption that street-level bureaucrats are rational actors trying to maximize their utility. However, utility here is defined as more than self-interest; it is the set of outcomes valued by the bureaucrats such as reducing job-related stress, pursuing work-generated ends, serving needy citizens, and implementing good public policy. [ABSTRACT FROM AUTHOR]

The combined decentralisation of many firms and services and the increasing concentration of traditional public transport services in the main corridors of urban centres have made it more difficult for people to access jobs, in particular when residing outside these prime accessibility areas. This is the first national study within the context of Great Britain to examine whether better public transport job accessibility, modelled at the micro level of individuals, improves employment probabilities for people living in Great Britain. While previous studies have typically concentrated on US metropolitan areas, our study uses British national employment micro datasets to assess which urban and rural areas and population groups would benefit from better public transport services. In an important departure from most standard accessibility methodologies, we computed a public transport job accessibility measure applied nationwide and combined this with individual-level employment probability models for Great Britain. The models were corrected for endogeneity by applying an instrumental variable approach. The study finds that better public transport job accessibility improves individual employment probabilities, in particular in metropolitan areas and smaller cities and towns with lower car ownership rates and in low-income neighbourhoods. It further shows that mainly lower educated groups and young people would benefit from better public transport job accessibility. The findings in this study are important for policymakers in that they imply that, in particular, job seekers who rely on public transport services may benefit from more targeted public policies to improve their accessibility to employment and thereby their social mobility. [ABSTRACT FROM AUTHOR]

Based on qualitative interviews conducted with local guilds, charities and community groups in England, this article highlights the public service older women provide for their communities by volunteering their labour to local textile craft groups. Driven by an ethics of care, they make up for a lack of services formerly provided by the welfare state, such as public transport and mental health support. We mobilise existing literature on 'quiet activism' to argue that their community work constitutes a form of political activism, albeit one that stops short of overtly challenging the political system. While highlighting the ways in which older women quietly go about helping their communities, we argue that by being 'louder' about the public service they provide, they could help disrupt the narrative of a system that has failed their communities and exploits their free labour. [ABSTRACT FROM AUTHOR]

Nieto, Alejandra Trejo Amézquita, Jose L Niño Metropolitan Governance in Latin America, Abingdon: Routledge, 2021; 208 pp.: ISBN 97803676156972022, £120 (hbk) About 80% of Latin America's population now lives in cities. We learn that Bogotá, Buenos Aires, Lima, Mexico City and Santiago de Chile share common features in terms of metropolitan governance and public services but are also very different in some ways. Case studies of Bogotá, Buenos Aires, Lima, Mexico City and Santiago de Chile answer the following guiding questions: What governance structures exist in the city under investigation?. [Extracted from the article]

Situated between various social worlds, brokers are highly mobile figures, in a physical and an ideational sense; they channel scarce information and resources, translate different languages and jargons, and mediate and facilitate between individuals and/or organisations, the local and the global, in a wide range of settings. Taking an in-depth ethnographic look at the actual work of brokers and their particular life stories, contributions to this special issue examine brokers' successes and failures, their vulnerabilities and limitations, (changing) interests and motivations within the cultural contexts that these brokers are part of. By adopting a comparative perspective in a thematic and a geographic sense, this special issue discusses the role of brokerage in diverse settings such as the transnational world of trade and development, peacebuilding and activism, refugee care and health care, government services and colonialism. In preparing the ground for our individual contributions, this introductory article identifies gaps in the existing brokerage literature and develops the conceptual framework for the special issue. [ABSTRACT FROM AUTHOR]

Policymakers in the UK, having long supported centralised and marketised models of governance and delivery in the field of labour market activation, have recently begun to acknowledge the benefits of more localised, collaborative approaches to organising public services. Evidence from other European welfare states suggests that the case in favour of localised innovation may be particularly compelling in urban labour markets, where there can be pockets of severe disadvantage, but also networks of community stakeholders better able to support collaboration and innovation through user engagement. Drawing on the conceptual and empirical literature on 'collaborative innovation', this article discusses an example of good practice in innovative localised activation in city labour markets ('Making It Work' services targeting unemployed single parents in Scotland's two largest cities). Our analysis is based on 92 in-depth interviews with single parents and key stakeholders involved in service design and delivery. We identify benefits associated with multi-stakeholder collaborative governance, distributive leadership in programme management, and practices promoting the co-production of innovative services with single parents at the frontline. However, we also note tensions between localised services committed to innovation and empowerment, and an increasingly less interventionist but more punitive liberal welfare state. We conclude by identifying potential lessons for the governance, management and delivery of activation services in urban areas. [ABSTRACT FROM AUTHOR]

Smart urbanism has, over the last decade or so, grown to become a major research area within the social science of cities and digital technology. This critical commentary aims to outline a new framework for analysing the urban political economic dynamics currently unfolding through different combinations of power, technology and capital in cities. Rather than simply spreading via one static model of smart urbanism, the practices and purposes for rolling out digital technology in cities continue to evolve in important ways. I integrate the established research on smart urbanism with emerging work on 'platform urbanism', thus providing a coherent and forward-looking analysis of how various techno-political trends are connected yet distinct. In broad brushstrokes, over the last decade the urbanisation of technology capital has happened in concurrent phases, with each one seeking to take hold over a different aspect of the city: oversight of city governance, operation of city services and ownership of city space. I conclude by linking this political economic analysis to questions about fundamental shifts in urban sovereignty as technology companies move beyond treating the city merely as a place to extract value from and start thinking of it as also a space to exercise dominion over. [ABSTRACT FROM AUTHOR]

Netflix and other transnational online video streaming services are disrupting long-established arrangements in national television systems around the world. In this paper we analyse how public service media (PSM) organisations (key purveyors of societal goals in broadcasting) are responding to the fast-growing popularity of these new services. Drawing on Philip Napoli's framework for analysing strategic responses by established media to threats of competitive displacement by new media, we find that the three PSM organisations in our study exhibit commonalities. Their responses have tended to follow a particular evolution starting with different levels of complacency and resistance before settling into more coherent strategies revolving around efforts to differentiate PSM offerings, while also diversifying into activities, primarily across new platforms, that mimic SVoD approaches and probe production collaborations. Beyond these similarities, however, we also find that a range of contextual factors (including path-dependency, the role and status of PSM in each country, the degree of additional government support, cultural factors and market size) help explain nuances in strategic responses between our three cases. [ABSTRACT FROM AUTHOR]

Based on findings from a production study, this article explores and discusses the impact of streaming on television scheduling. Especially within public service television companies, scheduling for traditional linear television is currently transforming into what this article terms trans-programming. This development makes the work of the schedulers more important as well as more difficult than ever. The article argues that this development is a result of the integration of linear channels and non-linear services within the companies' portfolios, which is leading to a merger between linear and non-linear promotion and distribution strategies for the content. A trans-programme is being produced, and this is becoming the key competitive tool in the current transformation of the television industry. The focus on the trans-programme involve organisational changes, but in train with this it actualises new and familiar issues and dilemmas in the production culture involving commissioning. These issues call for further research. [ABSTRACT FROM AUTHOR]

In June 2012 the government of Ghana added 42 new districts to the country's system of local governance. This paper measures the impact of one new district in terms of private wealth accumulation, access to public services and political engagement. Data analysed comes from a panel survey of residents of the new district capital and two similarly sized villages, one in the new district and one just outside. Proponents of government fragmentation promise personal, public and political gains when government is brought closer to the people. Evidence weighed here suggests that these gains are largely realized by residents. [ABSTRACT FROM AUTHOR]

This comparative transnational history informed by discourse analysis examines the US and UK news coverage of two new 'federal startups' created in the early 2010s: The United States Digital Service and Government Digital Service. These agencies were designed to renovate federal infrastructures and institutions by integrating technologies and technologists into the federal government. Early coverage of these agencies in both countries focused on the integration of casual dress norms common in technology industries into federal offices dominated by suits. In the United States, those norms were embraced, often with amusement. But in the United Kingdom, they were met with hostility. This article explains why dress code was a focus in both countries and why it was covered differently in each. Ultimately, this study argues workplace attire is emblematic of the differing ways in which industry and government partnerships function in these countries. Dress code norm differences offer a window into how nationally specific cultural values remained about technology and government in each country. Ultimately, these findings suggest the extent to which values prioritized by technology industries became those prioritized by the US government, and the extent to which the United Kingdom retained separation between those arenas. [ABSTRACT FROM AUTHOR]

Uniforms and Proscribed Organisations: Does a Proscribed Organisation Need to be Named in a s 13 Charge? Whether or not an item of clothing constituted a uniform for the purposes of the offence was, therefore, a matter for the discretion of the court which depended on all the circumstances. Counsel for the appellant argued that by failing to specify a proscribed organisation in the charge, he had effectively been charged with multiple alternative offences contrary to the principle recognised by the Divisional Court in I R v Surrey Justices, ex parte Withick i [1932] 1 KB 450. [Extracted from the article]

Online television services are changing the way television is funded, produced and experienced by its national and global audiences, with profound cultural implications. The case study presented here of Australian production company Ludo Studio and the animated series Bluey provides valuable insights into the increasingly complex interactions between the local and the global in television production, and the cultural counterflows they can engender. Television made for online distribution can encompass national policy settlements, funding bodies and public service media as well as globally oriented distribution arrangements on SVODs such as Disney +, Netflix and Amazon Prime Video. Drawing on interview material with Bluey's key creatives, this research identifies how globalising influences are both shaping and amplifying the local in children's television production cultures. [ABSTRACT FROM AUTHOR]

What factors shape citizens' willingness to engage in vote selling? This paper argues that providing voters with information about the detrimental effect of vote selling (public service predation) or telling them that their community members will look down on them if they engage in the practice (social sanctioning) can shape vote-selling attitudes in emerging democracies. Using a nationwide randomized survey experiment carried out between May and June of 2012 in Kenya, this study primes voters with theory-based informational messages for voters to test whether such messages can potentially curtail vote-selling attitudes. The paper finds that both public service predation and social sanctioning messages can reduce stated vote-selling preferences as much as legal campaigns that have been tested previously. The study has important implications for researchers and policy-makers because it suggests alternative methods to change vote-selling attitudes and even behavior in the short- to medium-term. [ABSTRACT FROM AUTHOR]

Employing a framework of commercial nationalism, this article analyses how a post-Celtic Tiger Irish government aligned with elite interests has doubled down on its commitment to corporate citizenship. Despite the depredations of this era being directly attributable to the irrational exuberance of the Celtic Tiger period and lapses in financial regulation, Ireland post-2008 is marked by a radical forgetfulness and defined by 'Shock Doctrine' regulatory policies that have installed corporatism at the heart of everyday life. Key features of this landscape include ongoing governmental facilitation of tax avoidance by multinational corporations, the hollowing out of public services, the normalization of under-employment and a burgeoning housing crisis. We show here how the popular images and narratives of the period index a shift toward corporate impregnability and a public culture in which individuals absorb greater risk and take up positions of heightened precarity. [ABSTRACT FROM AUTHOR]

Ethical values are core elements towards efficiency and effectiveness of the public service. Tanzania adopted the public service code of ethics as a behaviour guiding tool to public servants against maladministration practices. The study intended to measure the effectiveness of the public service ethics code as a tool to promote good governance for effective delivery of public service. The study qualitatively analysed the status of how an ethics code may control corruption in the public service. The findings from Toangoma Ward in a study conducted from June to September, 2017 revealed that the principles of a public ethos are not adhered to due to the ecology of public sector that includes, under pay, weak monitoring and evaluation of performance and the culture of nepotism in the public sector. Therefore, these weaknesses have made the public service ethos to be a myth and a failure in the management and provision of social services in Tanzania. The persistence of corruption in the service sectors has continued to ruin and damage the quality of services. The study recommends that the public sector is to be overhauled in terms of promoting best practices such as good pay, meritocracy in recruitment and promotions to higher managerial positions. [ABSTRACT FROM AUTHOR]

This article asks to what extent public service broadcasting's online news service resembles that of commercial media. The context of this inquiry is claims of 'out-crowding' facing public service broadcasters across Europe. In Norway, commercial players in this debate accuse the public service broadcaster, NRK, of being too similar to competitors in the private sector for commercial operators to attain sustainable revenues in the online realm. To ascertain the extent to what these claims are warranted, this article compares NRK's online content with that of nine commercial competitors in national and local markets, using a hybrid methodological approach combining quantitative content analysis with Latent Dirichlet allocation, analysing in excess of 115,000 documents. Findings show that commercial operators resemble each other more than they do NRK, indicating closer competition in the commercial segment than between the public service broadcaster and market players. [ABSTRACT FROM AUTHOR]

Evaluation is essential to understand whether and how policies and other interventions work, why they sometimes fail, and whether they represent a good use of resources. Evaluability assessment (EA) is a means of collaboratively planning and designing evaluations, seeking to ensure they generate relevant and robust evidence that supports decision-making and contributes to the wider evidence base. This article reports on the context, the process undertaken and evidence from participants in an EA facilitated with public service workers involved in implementing a complex, area-based community improvement initiative. This is a novel context in which to conduct an EA. We show how the process allows practitioners at all levels to identify activities for evaluation and co-produce the theory of change developed through the EA. This enables evaluation recommendations to be developed that are relevant to the implementation of the programme, and which take account of available data and resources for evaluation. [ABSTRACT FROM AUTHOR]

We propose a short epistemological and methodological reflection on the challenges of doing ethnographical research on public services ('bureaucracies') from the inside. We start from the recognition of the double face of bureaucracy, as a form of domination and oppression as well as of protection and liberation, and all the ambivalences this dialectic entails. We argue that, in classical Malinowskian fashion, the anthropology of bureaucracy should take bureaucrat as the 'natives', and acknowledge their agency. This means adopting basic anthropological postures: the natives (i.e. the bureaucrats) must have good reasons for their seemingly 'absurd' (or arbitrary) practices, once you understand the context in which they act. Based on intensive fieldwork and understanding ethnography as a form of grounded-theory production, to explore this 'rationality in context' of bureaucrats should be a major research objective. As in day-to-day intra-organisational practice and in internal interactions between bureaucrats, state bureaucracies function largely as any other modern organisation, the anthropology of bureaucracy does not differ that much from the anthropology of organisations. One of the major achievements of the latter has been to focus on the dialectics of formal organisation and real practices, official regulations and informal norms in organisations 'at work'. This focus on informal practices, pragmatic rules and practical norms provides the main justification for the utilisation of ethnographic methods. In fact, it is difficult to see how informal norms and practices could be studied otherwise, as ethnography is the only methodology to deal with the informal and the unexpected. [ABSTRACT FROM AUTHOR]

‘Municipal indigents’ are a category of poor citizens who qualify to receive certain municipal services for free in South Africa. Having registered as municipal indigents, the poor not only gain access to free basic services but also embark upon a voyage into a bureaucratic underworld where policies are changed and eligibility criteria and sanctions are unevenly applied. Various preconditions and limits on services, as well as social surveillance of indigent households, has turned indigency programmes into a ‘regime’. The policy has swung from hard cost recovery (mass disconnections) during the period 1994–2000 to ‘free’ basic services and, more recently, to social-shaming and criminalisation. This paper provides a thematic account of recent municipal indigent processes in order to explore the ‘moving boundary’ between benevolence and control regarding this crucial citizen–state interface. Based on recent interviews with government officials, a review of relevant government documents, and describing the administrative complexities, the paper reveals aspects of what the poor confront in day-to-day experiences of the state. It is argued that there are lessons for all municipalities seeking a more sustainable and democratic path to citizenship rather than an ongoing low-level war with poor citizens. [ABSTRACT FROM AUTHOR]

State capacity may be a crucial factor conditioning the democratizing power of elections in authoritarian regimes. This paper develops a two-phase theory considers the different effects of state capacity on turnover in elections and democratic change after elections. In regimes with limited state capacity, manipulating elections and repressing opposition is more difficult than in regimes with extensive state capacity, rendering turnover in elections more likely in weak states. However, if the new incumbent has limited capacity to deliver public services and make policy changes after coming to power, sustainable democratic change is unlikely. Hence, state capacity is hypothesized to have a negative effect on turnover, but a positive effect on democratic change. These hypotheses are confirmed in a sample of 460 elections in 110 authoritarian regimes taking place in the period 1974 to 2012 using the Varieties of Democracy dataset. The findings suggest a need to revisit strong-state-first theories of democratization. [ABSTRACT FROM AUTHOR]

We find that per capita municipal spending on public services is strongly and non-linearly correlated to urban population density. Optimal expenditure levels for municipal services are achieved with densities close to 9000 residents per square kilometre. In our study of about 8600 municipalities of Brazil, Chile, Ecuador and Mexico, 85% of all municipalities are below this ideal density level. This result provides strong policy support for densification, particularly in medium-sized cities of developing countries, which are currently absorbing most of the world’s urban population growth. [ABSTRACT FROM AUTHOR]

As a fundamental concept in peace research, trust, or the lack of it, has shown to be associated with the onset of violent conflict, the instability of negotiated settlement, and the sustainability of peace. Despite its proven importance, the question of how political trust can be built after civil conflicts has only received limited attention and remains unanswered. While previous studies demonstrated that improved provision of public services plays a significant role in a trust-building process, the present article shows a more nuanced picture, namely that service enhancement only works if it reflects the needs of people. Projects that do not properly mirror the needs of people, however, have no direct effect on building political trust. Using micro-level data from Sierra Leone, the article finds that people are more likely to trust governments that are willing to listen and respond to their needs and demands. Though government performance carries the previously hypothesized effect, its explanatory power reduces substantively once responsiveness is introduced into the analysis. This finding also holds when potential biases due to endogeneity and sample selection are considered. Results from a mediation analysis also indicate that if government performance has any effect, it is transmitted through the responsiveness mechanism. Overall, this article contributes to the literature by clarifying the mechanism of trust-building in post-conflict societies. [ABSTRACT FROM AUTHOR]