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Your search keyword '"Sun, Lou-Hon"' showing total 2 results
Start Over Author "Sun, Lou-Hon" Publisher sage publications, inc.
2 results on '"Sun, Lou-Hon"'

1. Taiwan's hotel rating system: a service quality perspective

Author

Su, Ching-Shu and Sun, Lou-Hon

Subjects
Hotels and motels -- Taiwan -- Quality management -- Services, Business, Travel industry, Quality management, Services
Abstract

This study applies content analysis to compare four hotel rating systems, in the United Kingdom, United States, China, and Taiwan as well as to compare the evaluating methods and service-quality [...]

Published
2007

2. Taiwan's hotel rating system: a service quality perspective

Author

Su, Ching-Shu and Sun, Lou-Hon

Subjects
Hotels and motels -- Taiwan -- Quality management -- Services, Business, Travel industry, Quality management, Services
Abstract

An analysis of Taiwan's new hotel rating system shows an imbalance among the five service-quality factors used in the SERVQUAL framework, which is often applied to quality assurance assessments. Although [...]

Published
2007

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