17 results on '"Hill, Nigel"'
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2. The Business Case for Customer Satisfaction
3. Survey Options
4. Feedback
5. Questionnaire Design
6. Sampling
7. Introducing the Survey
8. Introduction
9. Analysing the Results
10. Maximising Response Rates
11. How to Measure Customer Satisfaction
12. Setting Objectives and Project Planning
13. Exploratory Research
14. Rating Scales
15. The Mirror Survey
16. The Handbook of Customer Satisfaction and Loyalty Measurement
17. How to Measure Customer Satisfaction
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