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Readers of this journal will need no convincing that nursing makes a difference in society. When nurses are trained and educated to meet the population's needs, their knowledge, skill, compassion and expert care result in transformational care that contributes to desired outcomes. [ABSTRACT FROM AUTHOR]

Aim To examine the role of members of the NHS England Youth Forum (NHSEYF) and the strategies used to influence health service provision for children and young people. Method An evaluative mixed-methods study was commissioned by NHS England and undertaken by the University of Hertfordshire between July 2015 and September 2016. Data collection comprised activity logs, a form of questionnaire, and semi-structured interviews. Findings The analysis of the activity logs revealed that the young people were undertaking a wide range of activities across England. Seven themes emerged from the interviews: the young people; motivation; commitment; community (the local area as well as a community spirit); knowledge experts; youth workers; and funding. In summary, the members of the NHSEYF were committed to their role and their work was having a positive effect on health service provision. Conclusion The NHSEYF has developed rapidly and successfully. It is enabling the voice of young people to be heard. [ABSTRACT FROM AUTHOR]

The article discusses the importance for nurses and staff to listen to feedback about the care they provide and discuss services with patients for improvement of care outcomes, focusing on the experience of patients and carers and ensuring treatment of people with compassion, dignity and respect. Topics discussed include Patient Experience in Adult Hational Health Service (NHS) Services (National Institute for Health and Care Excellence (NICE) 2012), patient experience, and revalidation.

The article discusses The Always Event programme developed by Picker Institute and Institute of Health Care Improvement in the U.S. , for improvement of care experiences through listening and learning from patients' stories when things go wrong as when things go right. Always Event activities discussed include always introducing one's self and one's role, good experiences of children written on cut-out tops and areas for improvement on pairs of pants, and always asking what matters to them.