1. Second-Generation Call Center Systems Experiencing GROWING pains
- Author
-
BRITT, PHILLIP J.
- Subjects
Network capacity management ,Computer-telephone integration ,Network management device ,Integrated voice/data ,Open application interface ,Network architecture ,Market trend/market analysis ,Network management ,Industry growth ,Integrated voice/data -- Forecasts and trends ,Corporate growth -- Forecasts and trends ,Network architecture -- Forecasts and trends ,Network management systems -- Forecasts and trends ,Computer-Telephone integration -- Forecasts and trends ,Business communications services -- Forecasts and trends - Abstract
Computer telephony integration may be afflicted with uncomfortable growing pains at the moment, but it is advancing to the stage that the term itself is starting to become obsolete, according […]
- Published
- 2000