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Start Over Author "Pauli, Darren" Publisher questex media group
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1. Think ITIL will reduce cost? You're wrong.

Author

Pauli, Darren

Subjects
INFORMATION technology, BUSINESS communication, INFORMATION resources, HIGH technology industries
Abstract

The article reports on the stand on Information Technology Infrastructure Library (ITIL) regarding the reduction of costs in its framework. According to Chris Murray of IDC, the ITIL framework cannot cut costs, free resources, or speed up processes, however it will do the opposite. He added that information technology (IT) struggles to get business to sign ITIL for they lack the skills of persuasion and discourse.

Published
2008

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