Search

London Docklands is a remarkable story of enterprise at work--so significant that it has caught the eyes of New York, Chicago, Atlanta, Shanghai, Osaka, Kuala Lumpur, and Beirut. MARGARET THATCHER […]

British Airways, Moet Hennessey Louis Vuitton, ABB, and Nokia offer lessons for a world of executives. CUSTOMER SATISFACTION, EMPLOYEE EMPOWERMENT, CORE COMPETENCIES, AND PRODUCT INNOVATION are more than just ideas […]

CONFIDENT, ENTHUSIASTIC, AND COMMITTED, Jorg Hohengarten will be graduated May 21 from the University of Virginia's Darden Graduate School of Business Administration. Mr. Hohengarten, a German, is one of 85,000 […]

Long-term strategy, not the imminent debut of EC 92, leads U.S. industry to Europe's $4.2 trillion market. Perplexed by the seeming dearth of U.S. firms clamoring for places inside Europe's [...]

I believe spiritual development and material development must go together . .. in a balanced way. At the end of the first day of a week-long consciousness-raising seminar in Amsterdam [...]

If your firm were performing poorly, would you call in Chrysler Corp. Chairman Lee Iacocca to 'doctor' your company? Would you turn him loose to check for ailing assets among [...]

Bug-battling Rentokil Group PLC clearly belongs on the roster of Europe's best-managed companies THE NAMES ARE FAMILIAR. EVEN IF YOU'RE NOT A veteran of European business battles, chances are you're […]

AN ENGLISH DAILY NEWSPAPER ONCE CARRIED this headline: "Fog in the English Channel--Europe Cut Off." Though laughable to many now, it was not meant to be so at the time. […]

This stark view of the industrial future has come to dominate an intriguing decade-long research project at IMD, one of Europe's leading management schools. MANAGERS MAY HAVE HEARD THE MESSAGE […]

"WHAT I DO IS HELP PEOPLE TO change their behavior," clearly and succinctly states Christopher Parker. Indeed, by focusing on the defense mechanisms that virtually all managers employ, Mr. Parker […]

ORGANIZING AND FINANCING THE MANagement buyout (MBO) of a company I whose stock in trade is comedy is no joke. Just ask Tina Tietjen and Margaret Tree who spent two […]

SINCE 1979 THE EUROpean Community (EC) has sent more than 400 managers aged 25 to 37 years halfway around the world to Japan to sharpen their professional skills. The stated […]

Multiculturalism is basic at Europe's best B-school. Fountainebleau, 40 miles south of Paris, is the site of two great institutions. One is the magnificent 12th-century palace of Fountainebleau. Quintessentially French, […]

Eight meetings must be held before real business can transpire in Japan. This basic truth demands more patience than most Americans--or other Westerners--can muster. But a person who understands--and accepts--it […]

There are 76 educational institutions in Britain where it is possible to study for an M.B.B. But the ancient English universities of Oxford and Cambridge (each over 800 years old) […]

All managers--whether they lead companies, command armed forces, or serve governments--are in the communications business. But only a few are genuinely good at it. The war in the Persian Gulf [...]

Hong Kong's last British governor offers advice. CHRISTOPHER PATTEN'S JOB from 1992 to 1997 was to prepare Hong Kong for its transfer to China. Britain's last governor had "to hand […]

Saga of an old family company wins book award. THE USUAL COMPANY HISTORY IS a public-relations job, immodest, self-serving, too specialized and pedestrian to be of interest to a good […]

London's suit center refashions itself to meet executive needs while remaining true to its top-quality past. COLLECTIVELY, SAVILE Row and the three or four streets adjoining it are like a […]

IBM takes some of its potential highfliers away from work--physically and mentally to make them better managers when they return. FORGET ABOUT IBM. FORGET ABOUT your job at IBM. For […]

"IT'S EASIER TO KEEP EXISTING CUSTOMERS THAN IT IS TO FIND NEW ONES." That thought, straightforward though too often ignored by companies worldwide, is a basic business principle to Arthur […]

WHY DO SOME PEOPLE USE FIVE WORDS WHEN ONE WILL DO? WHY DO people say-or write--"at this point in time" instead of "now"? Why do people insist on using May […]

That was a very unfriendly thing you did," said one of his European competitors to Donald F. Hastings, chairman and CEO of Cleveland-based Lincoln Electric Co. The two men were […]

Britain's Sir John Harvey-Jones stresses that attribute. SIR JOHN HARVEY-JONES, FORMER chairman and CEO of Imperial Chemical Industries and still Britain's best-known business executive, will be 70 next year. He […]

When the University of cambridge confers degrees, the ceremony is conducted entirely in Latin. At the 800-year-old university 60 miles north of London, a tradition of excellence runs deep--as does […]

Former Imperial Chemical Industries' PLC's (ICI) Chairman Sir John Harvey-Jones has not mellowed in the nearly two years since he delivered six devastatingly frank televised reports on British industry. So […]

IN EUROPE, MIND YOUR MANNERS Trade troubles or not, Americans dealing with the 12 European Community (EC) countries discover very quickly that marked language differences aren't the only barriers to [...]

And your company will be better led. Chief executive officers who also serve as chairmen of their companies may find it's time to give up one of their jobs. Their [...]

Look after the customers and the business will (almost) look after itself Answer letters within the day. Answer telexes within the hour. Supply samples within 48 hours. Those are three [...]

By JAMES BREDIN/ Picture this: Charlie, in a series of devastating out ters with customers, neatly destroys the reputation of his company, its sales staff, and its products. Indeed, he [...]

When companies downsize and people are displaced, there's sympathy-and help -for the job losers. But those who survive also have their problems. For convenience, let'scall it downsizing. No matter what [...]

Some thirty years ago, Vance Packard took a highly critical look at the advertising industry in his book The Hidden Persuaders. Now, a generation later, Eric Clark has spent four [...]

By JAMES BREDIN/ The U. S. is inexorably beginning to fall from its heights as a great world power. And the USSR will eventually suffer the same fate. Both of [...]

A widely admired British industrialist maintains that successful management is much the same, whether it is of American or European or Asian companies. 'Any company that thinks it is a [...]

James Bredin, a free-lance journalist, writes on management issues for IW from London. He infiltrated office life, and now he tells all. Industrial espionage is rarely a crime. But there's [...]