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This article expands on the themes of choice and diversity within a national, competitive news market in the seventeenth-century Dutch Republic. It is often suggested that early newspapers largely copied one another. But that did not mean that these newspaper publishers all made the same choices, or that they adopted the same tone. Rather, they embraced and copied what they liked, and ignored what they did not. The newspaper trade in the Dutch Republic was driven by competition, innovation and diversity. The standards of what made a "good" newspaper were constantly refined during the seventeenth century. Publishers made conscious choices concerning the style, format, price and content of their papers in order to maximise their commercial potential. The diversity of titles was vital to the stimulation and later sustenance of the growing market for periodical news. News readers in the Dutch Republic were offered the greatest range of titles, complementing one another in content and style. If we look close enough at the titles available to us, we can come to a refined understanding of the early burgeoning business of news. [ABSTRACT FROM AUTHOR]

Many libraries face the challenge to deal with the often massive but very little used print collection. At the Vrije Universiteit Amsterdam (VU), the library started the three-year project Re:Booking to repurpose the print collection in new and innovative ways in close collaboration with communities throughout the university. In this practice paper, we outline our unusual approaches and present the results from the first two years of the project. With our paper, we hope to inspire other libraries to take a fresh look at the value of their print collections. [ABSTRACT FROM AUTHOR]

Evidence-based practice is an approach to professional practice that involves a structured process of collecting, interpreting and applying valid and reliable research and evidence to support decision-making and continuous service improvement in professional practice. This paper reports on emerging initiatives in evidence-based practice at the University of Southern Queensland (USQ) Library, a regional multi-campus university in Australia. It demonstrates how evidence-based practice forms part of our organisational strategy to engage with our community and society. The case study describes a new model of embedding evidence-based practice through a role explicitly dedicated to developing the library's evidence base. While other libraries may have a person responsible for assessment, performance metrics or data analysis, the Coordinator (Evidence-Based Practice) has a broader mandate - to work with library staff to develop tools, skills and expertise in evidence-based practice. The paper will describe why this role was created and how the Coordinator is working to engage with library staff to understand their business and the evidence needed to support service improvement for the Library. By doing this, USQ Library is building the capacity to demonstrate value to stakeholders, gain a deeper understanding of clients' needs and experiences, promote robust decisionmaking and improve service delivery. The paper also outlines a research project led by the Coordinator (Evidence-Based Practice) to develop a conceptual model of evidence-based practice within academic libraries at the organisational, rather than individual level. Current models of evidence-based library and information practice apply predominantly to individuals. Informed by relevant literature and 16 semi-structured interviews with library professionals from Australian and New Zealand university libraries, three themes emerged to describe how evidence-based practice might be experienced at the organisational level. The lived experience at USQ Library and our research investigations suggest that being evidence-based provides benefits to an academic library's culture, practice and impact. [ABSTRACT FROM AUTHOR]

Academic search literacy and searches powered by artificial intelligence are a focus of the Royal Library and affiliated university libraries in Denmark. The ambition is to integrate AI-search tools in teaching and services that support literature seeking and hence improve the efficiency of the academic search process. However, before doing so, the library managers needed to learn more about the value AI-powered search tools have for information specialists and library users, and hence make informed decisions regarding investment in such tools. This paper presents a case study of two AI-search tools, which were tested via Think-aloud tests, a hackathon and an expert quality assessment at the Royal Library, Denmark. The results point to both opportunities and barriers for the implementation of AI-search tools at the library and we explore the consequences the results of the tests can have for library users and library services. In conclusion, there is a need for more research on the value of AI-search tools for information special)ists and library users. AI-search tools are continuously being developed and improved. The library needs to provide a critical approach to where in the search process the tools add value. Accordingly, the library needs to develop guidance on how to use AI-search tools as a supplement to more traditional approaches, how to report the use of the tools as part of an academic study and address the limitations of the tools. [ABSTRACT FROM AUTHOR]

The pressure on higher education institutions to produce employment-ready graduates is high, and academic libraries can contribute to this goal by collaborating with non-academic departments. The Georgetown University in Qatar library partnered with the Career Services Centre and the Alumni office in launching Careers Library programme that expanded on the idea of the Human Library by creating an online week-long event aimed at empowering senior students with the knowledge and skills necessary to succeed in professional life after graduation. This practice paper illustrates how the library can engage in broader activities beyond information literacy instruction and leverage alumni relationships to develop students’ competencies. The collaboration proved to be beneficial and it fits well within the framework of library outreach activities. The value to the academic community is that this event can be easily replicated and it offers an easy way to draw on the expertise of alumni willing to give back to their school. [ABSTRACT FROM AUTHOR]

Since internationally visible scientific productivity is a criterion for state evaluation of Croatian academic and scientific institutions and their scientists, Croatian academic libraries have a key role in quantitative evaluation of scientific productivity using methods such as bibliometrics, scientometrics and the like. The aim of this case study is to identify and illustrate the current situation of library services for evaluating scientific production at the University of Zagreb, Croatia, and to make recommendations for the further development of such services, which could serve as a framework for the systematic implementation of this type of service in all libraries at the University of Zagreb and beyond. More specifically, the purpose of this paper was to identify the existence of the bibliometric services in the libraries of the University of Zagreb (UNIZG), examine the status and involvement of university librarians in the academic advancement procedures and to identify the required competences for bibliometric experts in Croatia. The research was conducted using the content analysis method, the survey method, and the focus group method. The research results show that although UNIZG libraries are integrated into the system of academic promotion and the role of UNIZG libraries is enshrined in Croatian regulations, the bibliometric service is not standardised at the University level. The results also indicate that the service needs to be strengthened in terms of training of professional staff and greater investment in staff capacity and infrastructure. The fact that the study was conducted at a single Croatian university is a possible limitation that could relate to the application of guidelines for further actions and the development of bibliometric services at national level. It would therefore be desirable to conduct future research to identify the situation at other Croatian universities as well. It would also be necessary to determine the open science and open access policies at UNIZG through further research and, in this context, to establish guidelines for possible improvements in the processes of evaluating scientific productivity. The results of this study make an important contribution to the possible future positioning of university libraries and UNIZG librarians in the process of evaluating scientific productivity. In addition, some practical advice is given so that this case study may be a good introductory overview for the wider academic community in relation to this topic. [ABSTRACT FROM AUTHOR]

The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The kernel of this paper was delivered at the 10th Anniversary special EISZ Consortium Members’ Meeting on 2 December 2011, in Budapest, Hungary. It builds on an earlier talk delivered in Thessaloniki, Greece, on 14–15 November 2011 at the 20th Pan-Hellenic Academic Libraries Conference, entitled‘Academic Libraries and Financial Crisis: Strategies for Survival’. Both these presentations are available in UCL Discovery. This article draws on themes used in both presentations, and introduces a new one on the topic of copyright reform. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JISC Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA) and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LIBER’s EU project portfolio. Finally, change and growth can come through changes to legal frameworks, and the paper looks at the Hargreaves review of copyright frameworks in the UK and the launch of the new library-based EU lobbying group for copyright reform, Information Sans Frontières (ISF). [ABSTRACT FROM AUTHOR]

The purpose of this paper is to highlight the mobile services developed by the Rector Gabriel Ferraté Library (BRGF) of the Universitat Politècnica de Catalunya (UPC-Barcelona Tech) in Barcelona, Spain. We hope this paper will be of use to other libraries exploring new technologies for communicating and delivering their services to users at a time when mobile services are an emerging topic in librarianship and information science literature. By setting out the successive steps involved in the as yet unfinished process of building our mobile services portfolio, we aim to offer a detailed picture of the mobile services and features offered by a university library from a case study perspective. The main topics to be discussed include: • The BRGF's mobile website, including the information available, its interactive capabilities and the services it provides to its users. • The mobile-friendly version of UPCommons (the UPC Library Service's institutional repositories). • The UPC Library Service's mobile OPAC. • The mobile version of u-win (BRGF's videogame service). • The use of QR codes to deliver information to mobile devices. • Text message notifications. Additional topics for discussion include: • The library's organisation and the organisational concepts that underpin and make possible its technological developments (including mobile). • BRGF's concern regarding the reduction of investment in the development of mobile services. • The criteria and tools used to guide the library's decisions regarding the design and orientation of current and future mobile services. • How mobile services can help to improve the image of the library as a leading technology site. • Selected mobile features that BRGF plans to offer in the near future. Ultimately, this paper aims to delineate the effectiveness and potential of delivering library services by the preferred means of communication of a new generation of students and teachers. [ABSTRACT FROM AUTHOR]

Funders increasingly mandate researchers to publish their scientific articles in open access and to retain their copyright. Universities all over the world have set up institutional repositories and use repositories for the preservation and dissemination of academic production of their institutions, including scientific articles, reports, datasets, and other research outputs. However, in general, authors do not find institutional repositories very attractive and accessible as an open access publication platform since repositories and open access are not part of the rewarding system. We expect that researchers are more likely to publish and deposit their scientific papers in a repository, once they have the appearance, recognition and dissemination of a scientific journal. That is why we took the initiative to set up a repository based journal 'University Journals' in which universities collaborate. The paper will explain the University Journals project and how the involved universities want to facilitate a valuable alternative publication platform that complies with Plan S principles and enables publication and dissemination of all research outcomes. By establishing University Journals as a publication platform, university libraries are instrumental (and crucial) in achieving the ambitions of Open Science, and universities gain control over the publication process. [ABSTRACT FROM AUTHOR]

Three years after the publication and large-scale dissemination of the guideline document “Recommendations for Higher Education Libraries”, we seek to understand the extent to which this document has been adopted by librarians and how practices and experiences have been introduced in Portuguese higher education libraries. This paper aims to assess the application of the Recommendations on user training, particularly in information literacy; in digital content management, including data and scientific production; and in the direct support to students, teachers and researchers, not forgetting topics of space management and information resources as a whole. For this purpose, a questionnaire survey was used for higher education libraries in Portugal. The most implemented areas are information literacy and the management of institutional repositories, and support for editorial projects was the one with the lowest level of application. [ABSTRACT FROM AUTHOR]

This paper presents new services developed by the Lille University Library for European and National research project coordinators. This is a specific audience that libraries are not used to target, with a widely recognised institutional status and academic background. Supporting them in their coordination activities is an opportunity to gain a new role for libraries, which starts from the design of research at the submission stage and lasts several years after, during the project lifetime. These services help coordinators to meet their funders' expectations on Open Access and research data management. It is also a way to develop new collaborations with research units and some university services, such as the Grant Office. The Lille University Library has already supported the writing of forty grant proposals since 2017, including about thirty since early 2019. The Library currently follows twelve projects on Open Access, research data management or both. This second figure is likely to increase in 2020 due to the number of projects supported at submission stage since the beginning of 2019. The paper describes our set of services and the lessons we learned from our approach. [ABSTRACT FROM AUTHOR]

In the context of a growing international focus on open access publishing options and mandates, this paper explores the extent to which the ideals of 'openness' are also being applied to physical knowledge resources and research spaces. This study, which forms part of the larger Curtin Open Knowledge Initiative project, investigates the relationship between academic library access policies and institutional positions on open access or open science publishing. Analysis of library access policies and related documents from twenty academic institutions in Asia, Australia, Europe, North America, Africa and the United Kingdom shows that physical access to libraries for members of the public who are not affiliated with a university is often the most restricted category of access. Many libraries impose financial and sometimes security barriers on entry to buildings, limiting access to collections in print and other non-digital formats. The limits placed on physical access to libraries contrast strongly with the central role that these institutions play in facilitating open access in digital form for research outputs through institutional repositories and open access publishing policies. We compared library access policies and practices with open access publishing and research sharing policies for the same institutions and found limited correlation between both sets of policies. Comparing the two assessments using Spearman's rank correlation coefficient confirmed open access policies have a direct association with the narrow aspects of public access provided through online availability of formal publications, but are not necessarily associated (in the universities in this study) with delivering on a broader commitment to public access to knowledge. The results suggest that while institutional mission statements and academic library policies may refer to sharing of knowledge and research and community collaboration, multiple layers of library user categories, levels of privilege and fees charged can inhibit the realisation of these goals. As open access publishing options and mandates expand, physical entry to academic libraries and access to print and electronic resources has contracted. This varies within and across countries, but it conflicts with global library and information commitments to open access to knowledge. [ABSTRACT FROM AUTHOR]

Aim: This paper considers how changes in the research landscape are simultaneously changing the skills needs of library staff, and opening up new opportunities for researchers to pursue careers within libraries. It explores what skills, competencies and knowledge staff with doctoral qualifications can bring to library research support services. Context: Librarians working in research support areas need different skills to the skills academic librarians have traditionally needed. There is currently a gap in the training which those undertaking professional librarianship qualifications receive, in relation to the skills needed for research roles. Simultaneously, expansion in the numbers of PhD students in the UK in recent years has been accompanied by the professionalisation of researcher skills development, equipping students with transferable skills for careers outside, as well as inside, academia. Methodology: This paper compares the skills' needs of research librarians with the competencies and skills of doctoral graduates, specifically in the UK context (as articulated in the Vitae Researcher Development Framework). It also surveys and discusses the skill-set and qualifications of research support staff employed at three UK research libraries. Results: Understanding the needs and, importantly, the behaviours, of researchers is integral to the provision of a successful library research support service. Many of the skills which are necessary for library graduates to have, are those that are already identified as essential researcher skills. The peerlevel support offered by library staff with research backgrounds has a role in developing stronger relationships between the library and the academy. [ABSTRACT FROM AUTHOR]

Artificial intelligence (AI) now forms a part of various activities in the academic world. AI will also affect how research libraries perform and carry out their services and how the various kinds of data they hold in their repositories will be used in the future. For the moment, the landscape is complex and unclear, and library personnel and leaders are uncertain about where they should lay the path ahead. This extensive literature review provides an overview of how research libraries understand, react to, and work with AI. This paper examines the roles conceived for libraries and librarians, their users, and AI. Finally, design thinking is presented as an approach to solving emerging issues with AI and opening up opportunities for this technology at a more strategic level. [ABSTRACT FROM AUTHOR]

In December 2009 the University of Cyprus Library became the first library in Greece and Cyprus to achieve the EFQM Recognized for Excellence distinction, awarded by the European Foundation for Quality Management. That was the Library's first engagement in quality management. The program helped the Library both to start processes that will improve its administration and to shape a very concrete perception of the need and methodology of self-assessment. The purpose of this paper is to contribute to the discussion on adopting EFQM in academic libraries by highlighting the main points of this experience and by drawing conclusions regarding the benefits gained and challenges encountered. [ABSTRACT FROM AUTHOR]

Evidence-based practice is an approach to professional practice that involves a structured process of collecting, interpreting and applying valid and reliable research and evidence to support decision-making and continuous service improvement in professional practice. This paper reports on emerging initiatives in evidence-based practice at the University of Southern Queensland (USQ) Library, a regional multi-campus university in Australia. It demonstrates how evidence-based practice forms part of our organisational strategy to engage with our community and society. The case study describes a new model of embedding evidence-based practice through a role explicitly dedicated to developing the library’s evidence base. While other libraries may have a person responsible for assessment, performance metrics or data analysis, the Coordinator (Evidence-Based Practice) has a broader mandate – to work with library staff to develop tools, skills and expertise in evidence-based practice. The paper will describe why this role was created and how the Coordinator is working to engage with library staff to understand their business and the evidence needed to support service improvement for the Library. By doing this, USQ Library is building the capacity to demonstrate value to stakeholders, gain a deeper understanding of clients’ needs and experiences, promote robust decision-making and improve service delivery. The paper also outlines an initiative led by the Coordinator (Evidence-Based Practice) to develop a conceptual model of evidence-based practice within academic libraries at the organisational, rather than individual level. Current models of evidence-based library and information practice apply predominantly to individuals. Informed by relevant literature and 16 semi-structured interviews with library professionals from Australian and New Zealand university libraries, three themes emerged to describe how evidence-based practice might be experienced at the organisational level. The lived experience at USQ Library and our research investigations suggest that being evidence-based provides benefits to an academic library’s culture, practice and impact.

In this paper, we investigate the distinction between library digitization projects and digital scholarly editing projects by using qualitative interview data gathered from two Swedish digital scholarship ecosystems: 1) Litterarturbanken (the Swedish Literature Bank) and its collaboration with Gothenburg University Library, and 2) the internal collaboration at Uppsala University Library and the resulting digital output on the ALVIN platform. After examining the elements of digital editing practice that show up in each of these collaborations, we argue that these distinctions are blurring, and we call for a reorientation from critical versus noncritical editing towards critical transmission activities, which allows more room for less easily definable digital publishing projects to be examined. Further, we conclude that librarians, library-based textual scholars, and library technologists such as image technicians, digitization coordinators, and photographers are actively participating in the critical transmission of literary texts and the reframing of the institutionally enforced boundaries between the terms 'librarian' and 'scholar.'. [ABSTRACT FROM AUTHOR]

This paper summarizes the findings of an analysis of scientific infrastructure service providers (mainly from Germany but also from other European countries). These service providers are evaluated with regard to their potential services for the management of publication-related research data in the field of social sciences, especially economics. For this purpose we conducted both desk research and an online survey of 46 research data centres (RDCs), library networks and public archives; almost 48% responded to our survey. We find that almost three-quarters of all respondents generally store externally generated research data -- which also applies to publication-related data. Almost 75% of all respondents also store and host the code of computation or the syntax of statistical analyses. If self-compiled software components are used to generate research outputs, only 40% of all respondents accept these software components for storing and hosting. Eight out of ten institutions also take specific action to ensure long-term data preservation. With regard to the documentation of stored and hosted research data, almost 70% of respondents claim to use the metadata schema of the Data Documentation Initiative (DDI); Dublin Core is used by 30% (multiple answers were permitted). Almost two-thirds also use persistent identifiers to facilitate citation of these datasets. Three in four also support researchers in creating metadata for their data. Application programming interfaces (APIs) for uploading or searching datasets currently are not yet implemented by any of the respondents. Least common is the use of semantic technologies like RDF. Concluding, the paper discusses the outcome of our survey in relation to Research Data Centres (RDCs) and the roles and responsibilities of publication-related data archives for journals in the fields of social sciences. [ABSTRACT FROM AUTHOR]

The amount of research data is growing constantly, due to new technology with new potentials for collecting and analysing both digital data and research objects. This growth creates a demand for a coherent IT-infrastructure. Such an infrastructure must be able to provide facilities for storage, preservation and a more open access to data in order to fulfil the demands from the researchers themselves, the research councils and research foundations. This paper presents the findings of a research project carried out under the auspices of DEFF (Danmarks Elektroniske Fag- og Forskningsbibliotek -- Denmark's Electronic Research Library) to analyse how the Danish universities store, preserve and provide access to research data. It shows that they do not have a common IT-infrastructure for research data management. This paper describes the various paths chosen by individual universities and research institutions, and the background for their strategies of research data management. Among the main reasons for the uneven practices are the lack of a national policy in this field, the different scientific traditions and cultures and the differences in the use and organization of IT-services. This development contains several perspectives that are of particular relevance to research libraries. As they already curate digital collections and are active in establishing web archives, the research libraries become involved in research and dissemination of knowledge in new ways. This paper gives examples of how The State and University Library's services facilitate research data management with special regard to digitization of research objects, storage, preservation and sharing of research data. This paper concludes that the experience and skills of research libraries make the libraries important partners in a research data management infrastructure. [ABSTRACT FROM AUTHOR]

Since achieving statehood in 1991, Armenia has faced major economic and political obstacles which have significantly affected the nation's research libraries. This research paper will quantitatively and qualitatively examine the challenges facing Armenian research libraries just over twenty years after the collapse of the Soviet Union. Specifically, the authors analyze their interviews with five library administrators1 at five major institutions, respectively. These include Yerevan State University Library, the National Library of Armenia, the Fundamental Scientific Library of the National Academy of Sciences of Armenia, the Republican Scientific-Medical Library of Armenia, and the Papazian Library of the American University of Armenia. The instrument for the interviews consists of 73 questions based on the 2004 Association of College and Research Libraries Standards for Libraries in Higher Education2 and evaluates the following factors: • The library's mission, goals and objectives • Public or user services • Instruction activities at the library • Resources (print, media, or electronic) and collection development • Access to the library's resources • Outcome assessment, or evaluation of the library • Staffing issues • Facility maintenance and plans for library development • Communication and cooperation both within the library and with the user community • Administration • Budget In addition, we will focus on the strengths and weaknesses of these libraries and investigate the growing open access movement in Armenia. Based on our findings, the authors wish to facilitate dialogue and consider possible approaches to help these libraries meet Armenia's pressing information needs. [ABSTRACT FROM AUTHOR]

The current economic climate is placing pressure on UK Universities to maximise use of their resources and ensure value for money. In parallel, there is a continuing focus on the student experience and a desire that all students should achieve their full potential whilst studying at University. Internal investigation at the University of Huddersfield suggests a strong correlation between library usage and degree results, and also significant under-usage of expensive library resources at both school and course level. Data from over 700 courses using three indicators of library usage; access to e-resources; book loans and access to the library were matched against the student record system and anonymised. Initial findings highlighted that the correlation between library usage and grade had not yet been significance tested. In January 2011, the University of Huddersfield, together with partners at the Universities of Bradford; De Montfort; Exeter; Lincoln; Liverpool John Moores; Salford and Teesside were awarded JISC funding to prove the hypothesis that there is a statistically significant correlation across a number of universities between library activity data and student attainment. Academic librarians at Huddersfield are also working closely with tutors on a selected sample of courses to explore the reasons for unexpectedly low use of library resources. By identifying subject areas or courses which exhibit low usage of library resources, service improvements can be targeted such as: • course profiling, to determine the particular attributes of each course and its students, which may affect library use • targeted promotion of resources at the point of need raising tutor awareness of resources, particularly e-resources and current awareness services • review of the induction process • target information resources allocation, to ensure value for money • target staffing resources, to ensure that support for students is available at key times of the year. This paper will report on the initial findings of the project and whether the measurable targets have been achieved: • Sufficient data are successfully captured from all partners • Statistical significance is proved for all data • The hypothesis is either wholly or partly proved for each data type and partner. [ABSTRACT FROM AUTHOR]

In the enthusiastic embrace of the digital library, with its anytime, anywhere characteristics, some people have assumed that physical libraries will become obsolete. Yet an examination of the behavior of students and faculty and of recent renovation and construction of academic and research libraries shows that brick and mortar buildings are enjoying a renaissance. Libraries have traditionally supported the housing of collections, reader services, and the staff who manage collections and provide services. These three components continue in the 21st century, but librarians, architects, and users are collaborating to produce elegant and functional designs that reflect new spatial allocations and new purposes. Modern libraries incorporate flexibility and comfort to create an environment that is welcoming and that supports a range of research and learning activities. This paper draws on examples from recent construction and reconfiguration of academic libraries in the United States to illustrate the changing scope of the physical library and the important role it plays in serving as a community hub within a university. Among the examples selected are several relating to the challenges of collection management, including the use of compact shelving and high-density storage facilities. The paper also traces the evolution of spaces from the catalog card era to the present state in which wireless access is a standard feature. Lastly, the author touches on new and expanded roles for librarians and the ways in which design advances the effectiveness of information professionals in fulfilling these new roles. [ABSTRACT FROM AUTHOR]

Libraries are increasingly adopting user-centred design (UCD) approaches to the development of their services for the benefit of customers. Less attention is paid to evaluating the activity of designing these services. To address this managerial question, we present a study that examines UCD performance in the context of digital library services' development. The study builds on the existing knowledge on library and design evaluation and examines the literature from two theoretical perspectives: performance management and temporalities. As the primary contribution of this paper, we introduce the conceptual 360-Degree Temporal Benefits Model, which captures the situation where many stakeholders are involved in a design activity of digital library service. Application of the model to two cases demonstrates that the stakeholders can assess the benefits of UCD very differently. We argue that the new model helps in framing the change from the measurable design benefits towards more ambitious and ambiguous public values. [ABSTRACT FROM AUTHOR]

ETH Zurich's university collections and archives encompass around twenty facilities with unique holdings. Their diversity reflects the historic development of collections at the university and its modern potential for research and teaching. ETH Zurich makes its collections and archives available for research and teaching in a form that befits the digital age. To this end, it combines ETH Library's skills in information science with the expertise of the collection owners in the departments in accordance with the Strategy 2015-2020, which was passed by the Executive Board in 2014. This paper presents the strategic approach of ETH Zurich's Executive Board and focuses on the role of ETH Library in the current line of action. [ABSTRACT FROM AUTHOR]

The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The kernel of this paper was delivered at the 10th Anniversary special EISZ Consortium Members’ Meeting on 2 December 2011, in Budapest, Hungary. It builds on an earlier talk delivered in Thessaloniki, Greece, on 14–15 November 2011 at the 20th Pan-Hellenic Academic Libraries Conference, entitled ‘Academic Libraries and Financial Crisis: Strategies for Survival’. Both these presentations are available in UCL Discovery. This article draws on themes used in both presentations, and introduces a new one on the topic of copyright reform. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JISC Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA) and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LIBER’s EU project portfolio. Finally, change and growth can come through changes to legal frameworks, and the paper looks at the Hargreaves review of copyright frameworks in the UK and the launch of the new library-based EU lobbying group for copyright reform, Information Sans Frontières (ISF).

The purpose of this paper is to highlight the mobile services developed by the Rector Gabriel Ferraté Library (BRGF) of the Universitat Politècnica de Catalunya (UPC-Barcelona Tech) in Barcelona, Spain. We hope this paper will be of use to other libraries exploring new technologies for communicating and delivering their services to users at a time when mobile services are an emerging topic in librarianship and information science literature. By setting out the successive steps involved in the as yet unfinished process of building our mobile services portfolio, we aim to offer a detailed picture of the mobile services and features offered by a university library from a case study perspective. The main topics to be discussed include: The BRGF’s mobile website, including the information available, its interactive capabilities and the services it provides to its users. The mobile-friendly version of UP Commons(the UPC Library Service’s institutional repositories). The UPC Library Service’s mobile OPAC. The mobile version of u-win(BRGF’s videogame service). The use of QR codes to deliver information to mobile devices. Text message notifications. Additional topics for discussion include: The library’s organisation and the organisational concepts that underpin and make possible its technological developments (including mobile). BRGF’s concern regarding the reduction of investment in the development of mobile services. The criteria and tools used to guide the library’s decisions regarding the design and orientation of current and future mobile services. How mobile services can help to improve the image of the library as a leading technology site. Selected mobile features that BRGF plans to offer in the near future. Ultimately, this paper aims to delineate the effectiveness and potential of delivering library services by the preferred means of communication of a new generation of students and teachers.

In this paper the authors will discuss a pilot project conducted at the Tritonia Academic Library, Vaasa, in Finland, from September 2010 until May 2011. The project was designed to investigate the application of e-readers in academic settings and to learn how teachers and students experience the use of e-readers in academic education. Four groups of students and one group of teachers used Kindle readers for varied periods of time in different courses. The course material and the textbooks were downloaded on the e-readers. The feedback from the participants was collected through questionnaires and teacher interviews. The results suggest that the e-reader is a future tool for learning, though some features need to be improved before e-readers can really enable efficient learning and researching. [ABSTRACT FROM AUTHOR]

The promotion of information literacy in the UK higher education research sector has traditionally been the preserve of academic libraries. However, other professional groups have obvious interests in this area, and there is a strong case for providing a framework which enables different parties with a stake in information literacy to work together in order to reach practical objectives. In the UK, a coalition of partners has been set up to provide this collective framework and to provide synergy. This paper sets out the rationale for this approach, sets out the sort of activities that the coalition has fostered since its inception in late 2009 and reflects on whether it might serve as an example for other parts of Europe or for transnational collaborations. [ABSTRACT FROM AUTHOR]

The audiovisual cultural heritage is a valuable collection that both reflects contemporary developments in the 20th century and at the same time is a source material for research. The purpose of this paper is to describe how the State and University Library established a digital archive for Danish film and TV-commercials, why the collection is important, and how it became available online to students and researchers. The process presents a number of challenges including copyright and technical issues. The scalable and integrated service may be used for other audiovisual collections in the future. [ABSTRACT FROM AUTHOR]

The last decade has been a period of unprecedented change for university libraries. The rapid growth in numbers of students and staff across the university sector has been accompanied by the move to a substantially digital environment with some fundamental changes in how libraries and their users operate. During this period, most university libraries have seen continued growth in their budgets in real terms, but libraries now face a period in which they will have to cope with continued rapid, perhaps transformational, change, accompanied by reductions in their budgets. This paper is based on evidence gathered and analysed by the Research Information Network on the financial position of university libraries in the UK, and how they are dealing with the prospect of cuts. It highlights two related challenges for libraries: developing and enhancing relationships with their users, and developing new services to maximise their value to users. [ABSTRACT FROM AUTHOR]

University administrators are asking library directors to demonstrate their library's value to the institution in easily articulated quantitative terms that focus on outputs rather than on traditionally reported input measures. This paper reports on a study undertaken at the University of Illinois at Urbana-Champaign that sought to measure the return on the university's investment in its library. The study sought to develop a quantitative measure that recognizes the library's value in supporting the university's strategic goals, using grant income generated by faculty using library materials. It also sought to confirm the benefits of using electronic resources and the resulting impact on productivity over a 10-year period. The results of this study, which is believed to be the first of its kind, represent only one piece of the answer to the challenge of representing the university's total return from its investment in its library. [ABSTRACT FROM AUTHOR]

This paper reports on the new Postgraduate Research Library Project at Cork using it as a case study to consider the building and design issues which arise from a reconfiguration and extension of an existing building. It will also reflect on the experience of working with joint architects from different continents; SBRA of Boston, USA, and Wilson Architecture of Cork, Ireland. It reports on the key objectives and features of the new spaces including the various consultation and decision-making processes with the Design Team, library staff, and other stakeholders during the project. It concludes with a consideration of lessons learnt. [ABSTRACT FROM AUTHOR]

An increasing diversity of imaginative new academic libraries are being constructed around the world, successfully combining exciting architectural expression, inspiring internal spaces and good functionality. Library managers must have a strong vision for the new library and this should inspire the design and the whole building process. This paper explores the key qualities of good learning space, whether in new or refurbished buildings. It is suggested that, ideally, learning space should be functional, adaptable, accessible, varied, interactive, conducive, environmentally suitable, safe and secure, efficient and suitable for information technology. New space should also have "oomph", capturing the minds of users and the spirit of the university. These indicative issues should be discussed in the brief and throughout the planning process, and the priority given to them will depend on the mission and culture of the library. Greater attention is being given to daylight, natural ventilation, cultural artwork, noise management, security, disabled access, information skills training and provision for e-services. Planning is increasingly centred on people or the learner, emphasising the need for social, interactive and collaborative learning spaces as well as for traditional spaces for quiet study and reflection. Some libraries are joined-up with other services. The academic library is an enduring physical 'place', providing a blended, hybrid environment of traditional and electronic services crucial for the future of our universities and their communities. [ABSTRACT FROM AUTHOR]

This paper gives an overview of the close connection between learning -- which is seen as a constructivist, active, self-directed and social process -- and the university library. It discusses the role of the university library in the electronic learning environment, and considers the physical library as a place of learning which is not out of date. It also considers information literacy as the key to the library's educational role regarding its contents. Organisational issues hold together the three points mentioned above, the learning library as the prerequisite of the learning-empowering and learning-facilitating library. [ABSTRACT FROM AUTHOR]

This article presents an overview of a strategic partnership undertaken by the Canadian Research Knowledge Network (CRKN) and the Érudit Consortium (Érudit) to support the move towards open access for Canadian francophone scholarly journals. CRKN and Érudit have had a relationship through a traditional commercial subscription model since 2008. In 2014, the two organizations recognized the need for a new relationship that would address two major challenges: the fragility of the Canadian not-for-profit scholarly publishing environment and the increasing pressure from libraries and funding agencies for scholarly journals to move towards open access. Érudit and CRKN have worked collaboratively to create an innovative partnership, which provides a framework for a new relationship between publishers and libraries, and helps to provide financial support to Canadian publishers during the transition to a fully open access model. This paper presents the perspectives of the two organizations involved in the partnership by outlining the common goals, objectives, and strategy, as well as the differing needs and perspectives of libraries and publishers. It summarizes the key aspects of the partnership as well as the challenges faced. Through this case study, the authors demonstrate how university libraries can play an active role in working with journals to support open access to research.

Three years after the publication and large-scale dissemination of the guideline document "Recommendations for Higher Education Libraries", we seek to understand the extent to which this document has been adopted by librarians and how revealing practices and experiences have been introduced in Portuguese higher education libraries. This paper aims to assess the application of the Recommendations in the area of user training, particularly in information literacy; in digital content management, including data and scientific production; and in the direct support to students, teachers and researchers, not forgetting the aspects of space management and information resources as a whole. For this purpose, a questionnaire survey was used for higher education libraries in Portugal. The most implemented areas are information literacy and the management of institutional repositories, and the one with the lowest level of the application relates to support for editorial projects.

In the context of a growing international focus on open access publishing options and mandates, this paper explores the extent to which the ideals of ‘openness’ are also being applied to physical knowledge resources and research spaces. This study, which forms part of the larger Curtin Open Knowledge Initiative project, investigates the relationship between academic library access policies and institutional positions on open access or open science publishing. Analysis of library access policies and related documents from twenty academic institutions in Asia, Australia, Europe, North America, Africa and the United Kingdom shows that physical access to libraries for members of the public who are not affiliated with a university is often the most restricted category of access. Many libraries impose financial and sometimes security barriers on entry to buildings, limiting access to collections in print and other non-digital formats. The limits placed on physical access to libraries contrast strongly with the central role that these institutions play in facilitating open access in digital form for research outputs through institutional repositories and open access publishing policies. We compared library access policies and practices with open access publishing and research sharing policies for the same institutions and found limited correlation between both sets of policies. Comparing the two assessments using Spearman’s rank correlation coefficient confirmed open access policies have a direct association with the narrow aspects of public access provided through online availability of formal publications, but are not necessarily associated (in the universities in this study) with delivering on a broader commitment to public access to knowledge. The results suggest that while institutional mission statements and academic library policies may refer to sharing of knowledge and research and community collaboration, multiple layers of library user categories, levels of privilege and fees charged can inhibit the realisation of these goals. As open access publishing options and mandates expand, physical entry to academic libraries and access to print and electronic resources has contracted. This varies within and across countries, but it conflicts with global library and information commitments to open access to knowledge.

This is a case study about the creation of open science services in the University of Eastern Finland. The library has overseen the open science services that have been actively implemented from 2010 onwards due to the development of the digitalisation of science and open science policies. A survey was conducted to determine how the UEF's academic faculty use the services provided as well as their attitudes towards opening their own research findings in this manner. The researchers seem to be most interested in issues that influence their daily work, i.e. data management plans and opening their publications. It seems that the culture of openness is still at the development stage within UEF. The innovators, i.e. active research groups and researchers, are already practicing and encouraging openness, but the majority of the academic staff seems to be either unaware of open science or unwilling to implement it, due to the fact that incentives and career advancements still support the traditional way of conducting research. [ABSTRACT FROM AUTHOR]

This article argues that knowledge management and social recognition is important for organisational learning and professional self-esteem in academic libraries. An anonymous survey was issued in 2016 to investigate how library staff's self-esteem is affected by how they experience their management's view and overview of their knowledge. The need for what Axel Honneth refers to as social recognition will also be discussed as an important part of how professional self-esteem and work satisfaction is experienced and further how this affects motivation to participate in professional development. [ABSTRACT FROM AUTHOR]

During the past ten years, libraries have been developing gaming activities from library board games to mystery games and immersive roleplaying games. This article aims at giving a general overview of gaming issues in French academic libraries. General gaming theories are quickly reviewed, basic keys are given about how and why to set up a gaming service and department at the academic library, concrete and recent initiatives are presented. This article focuses on non-virtual and public-oriented games that were already organised in and by libraries. More generally, it underlines how to use gaming activities for promoting organisational innovation. It concludes on the necessity to settle a strategy for gaming activities, to enforce management practices, and on the importance to publicise the initiatives by establishing a public gaming policy and programme, and by formalising communication plans, staff training and knowledge management. The results of this fact study highlight how gaming activities are becoming a new reality for libraries, which requires a proper management perspective. [ABSTRACT FROM AUTHOR]

This article aims to analyse the role of library managers as change agent when implementing Library 2.0, using transformational leadership and stakeholder management approaches. To do so, a case study in a Latin American academic library was performed. The experiences acquired for a period of six years were analysed, during which three library managers were involved in managing change. Qualitative data from documents, interviews, and observations were collected, and qualitative analysis methods were used to obtain in-depth understanding of the change process. Results show that lack of transformational leadership and stakeholder management contribute to delayed implementation and limited adoption of innovations. Although library managers recognized the importance of different stake-holders to implement changes, they did not apply systematic and proactive strategies to define and manage them. All in all, library managers should be trained as change agents, with emphasis on transformational leadership and stakeholder management skills. [ABSTRACT FROM AUTHOR]

In December 2009 the University of Cyprus Library became the first library in Greece and Cyprus to achieve the EFQM Recognized for Excellence distinction, awarded by the European Foundation for Quality Management. That was the Library’s first engagement in quality management. The program helped the Library both to start processes that will improve its administration and to shape a very concrete perception of the need and methodology of self-assessment. The purpose of this paper is to contribute to the discussion on adopting EFQM in academic libraries by highlighting the main points of this experience and by drawing conclusions regarding the benefits gained and challenges encountered.

Since achieving statehood in 1991, Armenia has faced major economic and political obstacles which have significantly affected the nation’s research libraries. This research paper will quantitatively and qualitatively examine the challenges facing Armenian research libraries just over twenty years after the collapse of the Soviet Union. Specifically, the authors analyze their interviews with five library administrators at five major institutions, respectively. These include Yerevan State University Library, the National Library of Armenia, the Fundamental Scientific Library of the National Academy of Sciences of Armenia, the Republican Scientific-Medical Library of Armenia, and the Papazian Library of the American University of Armenia. The instrument for the interviews consists of 73 questions based on the 2004 Association of College and Research Libraries Standards for Libraries in Higher Education and evaluates the following factors: • The library’s mission, goals and objectives • Public or user services • Instruction activities at the library • Resources (print, media, or electronic) and collection development • Access to the library’s resources • Outcome assessment, or evaluation of the library • Staffing issues • Facility maintenance and plans for library development • Communication and cooperation both within the library and with the user community • Administration • Budget In addition, we will focus on the strengths and weaknesses of these libraries and investigate the growing open access movement in Armenia. Based on our findings, the authors wish to facilitate dialogue and consider possible approaches to help these libraries meet Armenia’s pressing information needs.

In this paper the authors will discuss a pilot project conducted at the Tritonia Academic Library, Vaasa, in Finland, from September 2010 until May 2011. The project was designed to investigate the application of e-readers in academic settings and to learn how teachers and students experience the use of e-readers in academic education. Four groups of students and one group of teachers used Kindle readers for varied periods of time in different courses. The course material and the textbooks were downloaded on the e-readers. The feedback from the participants was collected through questionnaires and teacher interviews. The results suggest that the e-reader is a future tool for learning, though some features need to be improved before e-readers can really enable efficient learning and researching.

The current economic climate is placing pressure on UK Universities to maximise use of their resources and ensure value for money. In parallel, there is a continuing focus on the student experience and a desire that all students should achieve their full potential whilst studying at University. Internal investigation at the University of Huddersfield suggests a strong correlation between library usage and degree results, and also significant under-usage of expensive library resources at both school and course level. Data from over 700 courses using three indicators of library usage; access to e-resources; book loans and access to the library were matched against the student record system and anonymised. Initial findings highlighted that the correlation between library usage and grade had not yet been significance tested. In January 2011, the University of Huddersfield, together with partners at the Universities of Bradford; De Montfort; Exeter; Lincoln; Liverpool John Moores; Salford and Teesside were awarded JISC funding to prove the hypothesis that there is a statistically significant correlation across a number of universities between library activity data and student attainment. Academic librarians at Huddersfield are also working closely with tutors on a selected sample of courses to explore the reasons for unexpectedly low use of library resources. By identifying subject areas or courses which exhibit low usage of library resources, service improvements can be targeted such as: course profiling, to determine the particular attributes of each course and its students, which may affect library use; targeted promotion of resources at the point of need; raising tutor awareness of resources, particularly e-resources and current awareness services; review of the induction process; target information resources allocation, to ensure value for money; target staffing resources, to ensure that support for students is available at key times of the year. This paper will report on the initial findings of the project and whether the measurable targets have been achieved: Sufficient data are successfully captured from all partners; Statistical significance is proved for all data; The hypothesis is either wholly or partly proved for each data type and partner.

Academic libraries encounter many challenges when providing services for researchers and it is evident that use of the library in information searches has reduced significantly over time and continues to decrease. However, a study in Norway in 2007, at Vestfold University College (VUC), demonstrated that there is great potential to increase faculty staff's use of the library's digital resources with the right form of engagement. The findings led VUC's library to focus on its services for this particular user group. In 2009, VUC library initiated a study to investigate the possible effects of a librarian participating as a 'Research Group Librarian'. The research project, in which this new role was tried out, was called 'Kindergarten space, materiality, learning and meaning-making'. This was a threeyear project, funded by the Research Council of Norway. There were eight part time researchers involved in this project, two senior researchers and the research group librarian. The study adopted an ethnographic approach. The research group librarian was a fully participating member of the research team throughout the project. The empirical sources for the study included: 1. semi-structured interviews with the project leader and the participating researchers: short individual interviews at the beginning of the project with each of the research group participants; several group interviews with the majority of the research team midway in the project; 2. observation and field notes The results are presented under the following categories: • implications for the researcher; emphasising behaviour in relation to information search and reference management skills; • communication and information within, and evolving from, the project; • collaboration in writing a review article; • implications for the library - internal, and at VUC in general; • the librarian's role – a 'boundary worker'? The study demonstrated that as a member of a research group a librarian can have positive impact on the researchers' work. Appropriate library services become more distinct. Ideas for new library services for the user group evolve and develop naturally during the engagement process. Although this is a minor study and insufficient to make generalisations, the findings are interesting and worth considering in the further development of academic library services for faculty staff and researchers. [ABSTRACT FROM AUTHOR]

During the last years, dramatic changes in the electronic publishing landscape have created new roles and changed the traditional ones. Presently, some libraries have capitalised on their experience and knowledge in information technology and electronic publishing to undertake such activities, while at the same time they spearhead the campaign for Open Access spreading within academic communities. The Library & Information Centre (LIC) of the University of Patras (UoP), Greece, has been playing an active role in promoting Open Access (OA) in Greece. Since 2007, LIC has been experimenting with OA publishing practices and tools within the framework of various R&D projects. Two of the major results of these efforts are the ‘Pasithee’ e-publishing platform and the ‘Dexamene’ digital archive for Greek scholarly journals. Both platforms are based on OJS-Open Journal Systems e-publishing software. The two facilities were appropriately modified to meet the LIC’s publishing and archiving requirements respectively. Currently two journals are being hosted on each platform and all four are from the Humanities. The LIC is negotiating with more publishers and editorial teams to host their journals. In this article we focus on: technical and managerial key issues of the development and operation phases, services and procedures, the business model, technological, procedural and legal issues and problems that were encountered when working together with publishers, editors and authors, and future plans for improving and upgrading our e-publishing services into an integrated institutional platform to cover all kinds of publications and data types (monographs, conference proceedings, teaching material, bulletins, magazines etc.). [ABSTRACT FROM AUTHOR]