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Relates the experiences of the author, her husband and her ten-year-old and seven-year-old children at the Hudson Hotel, the artsy and self-consciously hip hotel of Ian Schrager and Philippe Starck in Manhattan, New York. Selection of the hotel because of what was told to her through the phone about child friendly services; Misrepresentation of services; Features and services of the hotel which are not fit for children; Evaluation of service.

Describes the concept of the Home Depot Inc. retail store in Manhattan, New York. Presence of doormen; Permission for animals to roam around the store; Emphasis on customer services; Availability of classes on home improvement.

The article reports on the move of convenience store chain, 7-Eleven Inc., to focus on providing healthier food options to its customers. It notes that the change is aiming to make 20-percent of the company's sales come from fresh foods in its American and Canadian stores by 2015. It adds that the retail chain has also formed a team of culinary and food science experts to study industry trends and develop new products.

The article presents information on a survey to find whether customer service has become more welcoming of cosmetic returns in Manhattan, New York City or not. Some products used in the survey include GoSmile Ginger Cookie Smile, Pepermint Candy Smile GoMini Toothpaste and Bliss Jingle Bell Softening Socks. The time to return the product was not very high.

Focuses on the shopping experience of the author and her criticisms on customer service in Century 21 company department store in Manhattan, New York City.

Reports on the deployment of station customer assistance agents at the eight subway stations in Manhattan and Brooklyn, New York.

Evaluates the customer and food service of the Indochine restaurant in Manhattan, New York City.

Reports that Home Depot is coming to Manhattan for the first time. Description of the new store at West 23rd Street near 5th Avenue, as a radical rethinking reflecting months of consumer research, including the use of focus groups. Hopes that the story will help New Yorkers to satisfy the need for a sanctuary, which has been a growing need since September 11, 2001; Concern among small local merchants, who fear they will go out of business.

Describes the job of a chef at Welcome Table restaurant in Manhattan, New York City. Origin of most of the food from the City Harvest program that redistributes surplus food from restaurants in the city; Help offered by a volunteer staff to cook on Sundays; Other services offered by the restaurant.