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Presents several Mexican restaurants in Chicago, Illinois. Description on the atmosphere of the dining establishments; Selection of different Latino and Filipino cuisines; Assessment on the quality of service.

Profiles small businesses in Main Street in central Illinois. Strategy of S&W Supermarket for customer service; Services to households by State Farm agent Daniel A. Lutz; Description of the shop of barber Wiley Galloway.

The article reports that another quarter of soaring prescription drug sales lifted the Walgreen Co. to a 17 percent increase in profit in the second quarter. Walgreen's earnings came in slightly below Wall Street's high expectations and its stock fell. But the company, which is based in Deerfield, Illinois, continued to report strong pharmacy results, with prescription sales raising 19 percent over the previous year's total to account for 60 percent of all sales. The company said increased investments in customer service drove up customer totals in established stores.

Reports the offering of flight privileges to frequent passengers by O'Hare International Airport in Chicago. Illinois. Effect of heightened security systems on the passengers; Access of frequent fliers to better seats in the plane; Separation of the security line of frequent fliers.

Reports on the enhancements to the hotel-room honor bars of the Kimpton Group. Cost of massage oil at Hotel Monaco Chicago, Illinois; Rubber duck at the Triton in San Francisco, California; Pez dispenser at Hotel Monaco Denver in Colorado.

Reports that the Chicago O'Hare Airport in Illinois had a poor record for on-time departures and arrivals in the first half of 1999. Reasons for the flight delays at the airport; Steps taken by United Airlines and American Airlines in pacifying their passengers; Details on the changes imposed by the United States Federal Aviation Administration; Tips for passengers flying in or out of O'Hare airport.