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Think workplace culture doesn't show through to your customers? Think again. In fact, poor feedback about your brand through venues like social media and even restaurant reviews may be signs that your workers are not content and your culture needs a tune-up. [ABSTRACT FROM AUTHOR]

7shifts, a labor management platform, is debuting an all-in-one employee engagement dashboard geared for the restaurant industry. The dashboard provides key insights on staff engagement, according to a press release, and is built on a set of key behavioral indicators... [ABSTRACT FROM AUTHOR]

Angelo Amador, executive director of Restaurant Law, and Paul DeCamp, a partner in the Epstein, Becker and Green PC law firm, explained how employer liability has changed in recent years during the National Restaurant Show in Chicago. [ABSTRACT FROM AUTHOR]

More than half of small businesses are feeling confident regarding growth this year and expect to enjoy a more robust revenue increase compared to last year. The strong confidence, according to TD Bank's 2019 Small Business Survey, comes despite concern... [ABSTRACT FROM AUTHOR]

7shifts, a labor management platform, is debuting an all-in-one employee engagement dashboard geared for the restaurant industry. The dashboard provides key insights on staff engagement, according to a press release, and is built on a set of key behavioral indicators... [ABSTRACT FROM AUTHOR]

A pair of legal experts summarize what employers can and cannot ask job applicants, along with other changes related to employer/employee relations. [ABSTRACT FROM AUTHOR]

Does your brand's leadership work to pull solutions to business problems from all employees? If not, you're bypassing your restaurant's biggest and best source of brand-boosting power and innovation, as the leaders of one Florida chain shared at the National Restaurant Association Show this week in Chicago. [ABSTRACT FROM AUTHOR]

In New Zealand, hundreds of KFC, Carl's Jr. and Pizza Hut frontline workers are striking this weekend through 2 a.m. [ABSTRACT FROM AUTHOR]

Royal Farms is replacing a legacy and outdated workforce management system with the Reflexis Workforce Scheduler system. The technology move, according to a press release, is aimed at optimizing labor investment and improving customer and associate engagement. Royal Farms, headquartered... [ABSTRACT FROM AUTHOR]

In New Zealand, hundreds of KFC, Carl's Jr. and Pizza Hut frontline workers are striking this weekend through 2 a.m. [ABSTRACT FROM AUTHOR]

Aimee Infante, who joined Muscle Maker Grill in 2014 and has been serving as vice president of marketing, has been named chief marketing officer. In her CMO role she will direct marketing and strategic planning for company-owned and franchised restaurants,... [ABSTRACT FROM AUTHOR]

For pizza operators, labor is an issue that lives up to its name. From dealing with worker shortages, culture and generational issues and the daily need to keep staff motivated, the task of keeping your labor pool up and running is indeed a lot of work, as this recent panel at the Restaurant Franchising & Innovation Summit relayed. [ABSTRACT FROM AUTHOR]

Big Lots Inc., which operates stores across 47 states, is using the Reflexis Workforce Scheduler to advance workforce scheduling, forecasting and budgeting at its 1,400 retail locations. By using Scheduler, along with Reflexis' Task Manager, the retailer aims to boost... [ABSTRACT FROM AUTHOR]

The Wendy's Company recognized 200 outstanding general managers last week for extraordinary leadership, performance, operations excellence dedication and service to the brand. The brand is 95% franchise-owned and operated among its 6,700 units and it evaluated 537 GMs who met... [ABSTRACT FROM AUTHOR]

Tender Greens is committed to ensuring 50% of leadership roles, from chefs to restaurant management, will be held by women by year's end of 2020. The talent diversification effort illustrates the fast casual brand is dedicated to a diverse workforce,... [ABSTRACT FROM AUTHOR]

The world's biggest Pizza Hut and Wendy's franchisee, NPC International, is rolling out a new digital multi-function payroll and HR management program that also eases donations to the company's employee crisis fund. NPC International has implemented SAP SE's SuccessFactors human... [ABSTRACT FROM AUTHOR]

Big Lots is using the Reflexis Workforce Schedule at its 1,400 retail stores for associate scheduling forecasting and budgeting. The technology, according to a press release, will boost efficiency while ensuring resources necessary to support growth. Big Lots, which operates... [ABSTRACT FROM AUTHOR]

The world's biggest Pizza Hut and Wendy's franchisee, NPC International, is rolling out a new digital multi-function payroll and HR management program that also eases donations to the company's employee crisis fund. NPC International has implemented SAP SE's SuccessFactors human... [ABSTRACT FROM AUTHOR]

Granted, there is a lot of news about the absolute need for women in both leadership and the rank and file of the QSR industry. But why? What difference does it make when the door is opened to females at the top of these organizations? Two major QSRs that know —KFC and Subway — lay out the answers. [ABSTRACT FROM AUTHOR]

Restaurant tech provider, Eatsa, has named former Starbucks Chief Digital Officer Adam Brotman as its CEO. Tim Young, the chain's co-founder who had been servingt as CEO, is moving to the position of chief technology officer, a news release said.... [ABSTRACT FROM AUTHOR]

What impedes female QSR professionals en route to the top of the world's biggest chains? And what difference can women make once they reach the C-level? Female executives from Subway and KFC weighed in on these questions and others. [ABSTRACT FROM AUTHOR]

New York City Council is considering a first-of-its-kind measure referred to as "just cause" legislation that would prohibit QSRs from terminating or significantly reducing the hours of employees without both a stated reason and an opportunity to correct the problem before being fired. [ABSTRACT FROM AUTHOR]

Jim Lewis has been named president of signature products and food divisions for 4R Restaurant Group. The company operates 14 Rivers Smokehouse units in Florida and Georgia, according to a press release. It plans to increase product distribution with grocery... [ABSTRACT FROM AUTHOR]

Best Buy CEO Hubert Joly will leave his role this June and become board executive chairman while CFO Corie Barry will take the helm of the electronics retailer. Barry, according to a CNBC report, will be the first female to serve as Best Buy's chief. [ABSTRACT FROM AUTHOR]

The labor market might be tight as a drum, but QSRs are intent on beating it. On the heels of Taco Bell's announcement of 600 national "hiring parties," TravelCenters of America LLC is hosting its first national hiring day on... [ABSTRACT FROM AUTHOR]

Fuzzy's Taco Shop has named Michael Mabry as its first-ever chief development officer, overseeing franchise development while tasked with streamlining real estate and construction processes. Prior to his appointment Mabry served as president and COO at Mooyah Burgers, Fries and... [ABSTRACT FROM AUTHOR]

Taco Bell's hiring parties have been a hit, as COO Mike Grams described in February, and are probably why the brand is hosting similar events at nearly 600 stores April 22-27. The chain's hiring parties relax the traditional business code... [ABSTRACT FROM AUTHOR]

More than half of retail hourly employees cite poor communication and scheduling issues as the prime reason they leave a role and said their current role prevents them from maximizing their full potential in the job. The report from WorkJam,... [ABSTRACT FROM AUTHOR]

McDonald's told the National Restaurant Association that when it comes to minimum wage hikes, the brand is laying down its sword and will stop taking part in efforts to lobby against them at the federal, state or local level, according... [ABSTRACT FROM AUTHOR]

If you want to illicit an instant grimace from any restaurant leader today, just say the word, "hiring." For virtually any brand anywhere in the U.S. today, labor — or lack thereof — is an open wound in which the... [ABSTRACT FROM AUTHOR]

If you want to illicit an instant grimace from any restaurant leader today, just say the word, "hiring." For virtually any brand anywhere in the U.S. today, labor — or lack thereof — is an open wound in which the... [ABSTRACT FROM AUTHOR]

Rocket Restaurants Group, an Ireland-based fast casual and diner group, has named Adrian Crean as managing director and James Walker as international development advisor. The appointments come as the brand is getting ready for international expansion, according to a press... [ABSTRACT FROM AUTHOR]

First Tesla announced it was closing most of its store locations and becoming a pure e-commerce play. Then it reversed course and has now decided to keep "significantly more stores open" than initially stated. The turnabout, according to a New... [ABSTRACT FROM AUTHOR]

Varadheesh Chennakrishnan, formerly an IT leader with Ulta Beauty, has been named CIO for Joann Stores. In his role, Chennakrishnan will help the company optimize and innovate to create an ultimate craft experience, wherever the customer is, according to a... [ABSTRACT FROM AUTHOR]

Subway recognized more than 30 of its best business development agents for outstanding achievements last week at its annual leadership conference. It also announced that it has launched an official program to help BDAs and franchisees support first responders worldwide during and after natural disasters.BDAs at the brand are stationed in every U.S. [ABSTRACT FROM AUTHOR]

The employee minimum wage (tipped) at Illegal Pete's increased to $15 an hour this year and each employee will make an average of $12,000 more each year going forward, according to a press release. The increase reflects the brand's mission... [ABSTRACT FROM AUTHOR]

Frank Klein, founder and CEO of Asian Box, is an admirer of Danny Meyer, but he thinks the famed restaurateur failed to include the dark side of the restaurant business in his famous book. [ABSTRACT FROM AUTHOR]

The familiar greeters at Walmart stores are being transformed into 'customer hosts,' who will do much more than welcome customers. The hosts will do tasks involving ladders and handling heavy items, according to a USA Today report. The revamp of... [ABSTRACT FROM AUTHOR]

Pancheros Mexican Grill is expanding its leadership roles and its management with the addition of a social media manager position. Nanette Beiner, formerly director of real estate for the concept, is taking on an expanded role as chief administrative officer,... [ABSTRACT FROM AUTHOR]

David Wheeler has been named Salata Salad Kitchen's chief development officer, a new role within the brand. Prior to his CDO appointment, Wheeler served as a consultant for Salata for four months and led processes and procedures for franchise sales... [ABSTRACT FROM AUTHOR]

Shake Shack has filled several executive roles and has tapped a ninth board member. Andrew McCaughan, formerly vice president of development, has been promoted to chief development officer; Andrew McCaughan, formerly vice president of development, has been promoted to chief... [ABSTRACT FROM AUTHOR]

The Middleby Corporation has switched up its executive leadership ranks as President and CEO Selim Bassoul retired this month. Bassoul, according to a press release, plans to focus on his family and humanitarian efforts through his Bassoul Dignity Foundation and... [ABSTRACT FROM AUTHOR]

Former IRI Retail President David Hoodis has been named Mood Media CEO following the retirement of president and CEO Steven K. Richards in January. Hoodis brings over three decades of leadership and operational experience. [ABSTRACT FROM AUTHOR]

Adeel Najmi has been named chief product officer and Rahu Bhattacharya has been tapped as chief analytics officer for Symphony CPG/AI, which provides revenue management solutions that use machine learning and natural language processing. Najmi and Bhattacharya will apply product... [ABSTRACT FROM AUTHOR]

Peak-Ryzex, a supply chain, mobile workforce and retail solutions provider, has named Sally Lehnhardt as CIO and Laura Kaspar as global vice president of human resources. Prior to joining Peak-Ryzex, Lehnhardt had domestic and international experience in consumer goods, manufacturing,... [ABSTRACT FROM AUTHOR]

David's Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost its in-store experience and empower store associates while driving productivity gains. The specialty tea retailer aims to help its in-store... [ABSTRACT FROM AUTHOR]

Pamela Catlett, former Nike and Under Armour leader, has been tapped as president and CEO at Outdoor Voices, an active wear brand. She, along with founder and CEO Tyler Haney, will drive market leadership and growth, according to a press... [ABSTRACT FROM AUTHOR]

Rosalind Brewer, Starbucks COO and a former Sam's Club CEO, is now on the Amazon board of directors. Brewer, who has served as Starbuck's COO since Oct. [ABSTRACT FROM AUTHOR]

Rosalind Brewer, Starbucks COO and a former Sam's Club CEO, is now on the Amazon board of directors. Brewer, who has served as Starbuck's COO since Oct. [ABSTRACT FROM AUTHOR]

The government shutdown, so far at least, isn't having a big impact on the U.S. workforce as 304,000 jobs were added last month. The job additions represent the hundredth consecutive month of payroll growth, according to a New York Times report. [ABSTRACT FROM AUTHOR]