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We investigate how bots influence human-to-human interaction in online communities. In doing so, we distinguish between reflexive and supervisory bots delegated by community participants and moderators, respectively. We hypothesize that reflexive bot activity will reduce direct reciprocity and increase generalized reciprocity and that supervisory bot activity will reduce preferential attachment among human participants. Through an analysis of almost 70 million posts on the discussion communities on Reddit, a popular platform for online discussions, we found support for the hypotheses. [ABSTRACT FROM AUTHOR]

Enterprise social media (ESM) is changing how knowledge workers interact and share information; however, a debate persists as to whether ESM is an adequate knowledge management system. ESM provides a rich set of affordances for organizational knowledge work, such as improved organizational memory, but also constrains knowledge work performance because of digital interruptions. Extending and complementing existing scholarship, this study asks the following research question: How can organizations design ESM to realize its knowledge work benefits? Using a computational agent-based model that incorporates the design features of ESM, workers' attitudes, and resulting ESM-use affordances and constraints, this study shows how ESM-use outcomes are contingent both on the design of and users' attitudes toward ESM. Specifically, the negative effects of ESM interactivity are mitigated when employees have a low transparency preference and access ESM without posting as much. The study further unpacks asymmetric engagement as the mechanism that leads low transparency configurations to be more resilient to the negative effects of interruptions driven by ESM interactivity. Asymmetric engagement--learning from posted content without interacting often--enables the gradual creation of organizational memory while maintaining a broad user base by minimizing interruptions. These results ultimately contribute a multilevel model of ESM use and knowledge work outcomes, enhancing the theoretical understanding of previously studied mechanisms such as communication visibility and providing implications for organizations designing ESM. [ABSTRACT FROM AUTHOR]

The senior editorial staff of the scholarly journal "MIS Quarterly" (MISQ) provides guidelines to potential contributors to, and reviewers of, the journal in areas including computationally intensive theory construction, lexical framing, pattern and theory, and what are referred to as stopping rules.

This research questions how social media use affords new forms of organizing and collective engagement. The concept of connective action has been introduced to characterize such new forms of collective engagement in which actors coproduce and circulate content based upon an issue of mutual interest. Yet, how the use of social media actually affords connective action still needed to be investigated. Mixed methods analyses of microblogging use during the Gulf of Mexico oil spill bring insights onto this question and reveal in particular how multiple actors enacted emerging and interdependent roles with their distinct patterns of feature use. The findings allow us to elaborate upon the concept of connective affordances as collective level affordances actualized by actors in team interdependent roles. Connective affordances extend research on affordances as a relational concept by considering not only the relationships between technology and users but also the interdependence type among users and the effects of this interdependence onto what users can do with the technology. This study contributes to research on social media use by paying close attention to how distinct patterns of feature use enact emerging roles. Adding to IS scholarship on the collective use of technology, it considers how the patterns of feature use for emerging groups of actors are intricately and mutually related to each other. [ABSTRACT FROM AUTHOR]