1. Design Speaks.
- Author
-
Salo, Dorothea
- Subjects
- *
LIBRARIES & the Internet , *LIBRARY orientation , *USER education , *LIBRARY catalogs & users , *LIBRARY users - Abstract
The article discusses ways in which libraries often confuse patrons by using professional jargon and designing products and services which are intimidating to users. The author argues that by incorporating aspects of the Web 2.0 revolution (or evolution) libraries can more effectively communicate with patrons and present resources in a more comprehensible way. INSET: DESIGN FOR EXPERIENCE.
- Published
- 2006