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Industrial heritage reflects the development track of human production activities and witnessed the rise and fall of industrial civilization. As one of the earliest countries in the world to start the Industrial Revolution, Belgium has a rich industrial history. Over the past years, a set of industrial heritage renewal projects have emerged in Belgium in the process of urban regeneration. In this paper, we introduce the basic contents of the related terms of industrial heritage, examine the overall situation of protection and renewal in Belgium. The industrial heritage in Belgium shows its regional characteristics, each region has its representative industrial heritage types. In the Walloon region, it is the heavy industry. In Flanders, it is the textile industry. In Brussels, it is the service industry. The kinds of industrial heritages in Belgium are coordinate with each other. Industrial heritage tourism is developed, especially on eco-tourism, experience tourism. The industrial heritage in transportation and mining are the representative industrial heritages in Belgium. There are a set of numbers industrial heritages are still in running based on a successful reconstruction into industrial tourism projects. Due to the advanced experience in dealing with industrial heritage, the industrial heritage and the city live together harmoniously.

The increasing role of the tourism industry in the global economy and the growing competition makes it necessary to ensure constant performance and continually improve quality. The paper draws attention to the necessity of conducting research on tourist attraction quality also in post-industrial areas which have become attractive tourist sites. It is emphasised that industrial tourism is a new yet quickly developing phenomenon in Poland, which compels managers to differentiate their service range and improve quality standards. The paper employs the SERVQUAL (SERvice QUALity) method to assess the quality of tourist services as a theoretical instrument to measure overall visitor satisfaction. The subject of the research was the Silesian Museum, which is result of reclamation and revitalisation of the inactive &ldquo, Katowice&rdquo, Hard Coal Mine. The article presents an empirical verification of the methodology which was modified for the purposes of the research subject. The Museum is considered to be one of the most important cultural centres and a crucial element of the social life of the Silesia region where mining activity has been carried out for centuries. Thirty young people from different continents participated in the survey. The results demonstrated that the expectations of the visitors were not met in three cases only which suggests a very high quality of the Silesian Museum. Moreover, the presented results show increasing capabilities and opportunities to maintain a high quality of services in the studied facility. The findings indicate that the appropriately modified SERVQUAL methodology is a valuable and simple tool to evaluate visitor satisfaction. The results of the evaluation of the Silesian Museum services will be presented to the facility managers. Further research will be carried out after the improvement and implementation of the next stage of the Museum&rsquo, s development.

Our research addresses wine tourism as a means of enhancing the heritage and industrial memory of wine. Specifically, it considers winery tours as a form of industrial tourism capable of boosting the sustainable development of winemaking territories. This article explores the significance and perception of wine tourism from the perspective of the local community by examining a specific case: The Port Wine Cellars in Vila Nova de Gaia (Portugal), where tourism and the wine industry are undergoing a greening process, sharing both cultural and commercial ties. The originality of this article lies in the empirical part of the research, which, using quantitative methods based on questionnaires, provides primary data regarding the relationship between sustainability and industrial wine tourism from the perspective of local residents, key agents in the promotion and success of the destination. In general terms, the results statistics obtained through a cluster analysis show that local perception of the impact of wine tourism in Gaia is favorable, and it is considered an element with the capacity to revitalize the economy and also enhance the city&rsquo, s image. It is also seen as a sustainable option, attributable mainly to economic, cultural, and governance considerations.

The role that information and communication technologies (ICTs) play in business management is currently a topic of increasing interest. Web 2.0 has emerged as an important source of innovation that contributes to organizational performance and improving the competitiveness of the tourism industry. However, evidence has been found that the tourism industry encounters difficulties when it comes to adopting these technologies and effectively applying them to e-commerce. The aim of this study is to analyze whether the websites belonging to industrial tourism facilitate effective communication with their target audiences. To this end, we propose and implement a model for analyzing websites based on the content analysis technique, considering the dimensions of information, communication, e-commerce, and additional Functions. This model is applied to 128 tourism resources in Catalonia with the aim of identifying opportunities arising from the use of Web 2.0 tools and addressing identified weaknesses and thus enabling more competitive management in the industry The authors thank to the Ministry of Economy, Industry and Competitiveness for the granting of the TURCOLAB project (ECO2017–88984–R).

The cataloguing experience presented addresses two key challenges of cataloguing industrial heritage assets. On the one hand, despite their value and interest, some of these assets are little known and difficult to identify. Moreover, on the other hand, this heritage typology needs further promotion and valuation. In this context, collaborative cataloging responds to both challenges from its initial approach. Unlike cataloging tasks developed by small teams, involving many people throughout the territory allows to take advantage of the local knowledge of each participant. However, in addition, each participant contributes to the dissemination of the goods collected in the generated catalog. First in a passive way, when knowing the contributions of the rest of the participants. Secondly, actively, by disseminating the cataloging initiative developed among their contacts. This cataloguing experience has been developed with the students of the subject Environmental Project Management during the last four courses. The assets selected by the students (106) as case studies to develop a reuse project are shown in an open web map, which includes the narrated video presentation of the proposal developed for some of them (25). The obtained results contribute both the identification and promoting of this kind of assets.

Cheese tasting attracts crowds of visitors to areas in countries such as France, Italy, Spain, and New Zealand, distinguishing cheese tourism as an individual tourism direction within food (gastronomic, culinary) tourism. Internationally known, but locally specific and artisanal cheese is thought to be the main resource. Its exploitation by the tourism industry contributes to sustainability, supporting rural lifestyles and facilitating the integration of rural traditions, heritage, and natural landscapes. In Russia, cheese production is concentrated in regions including Altay, Voronezh, and Moscow. The state of tourist activities favors the use of cheese as a valuable tourism resource. Importantly, this resource is linked to the production of common sorts of cheese in big (industry-scale) amounts and the creation of cheese-related attractions like cheese museums. Cheese festivals also take place locally. A comparison to the European experience of cheese tourism reveals significant peculiarities of this activity in Russia and, particularly, a bigger relevance to industrial tourism than to food and rural tourism. Realization of only part of the opportunities linked to cheese tourism presents challenges regarding environmental and socioeconomical sustainability.

The chief objective of this research was to analyze how the industrial heritage of three European capitals—Madrid, Brussels, and Copenhagen—has been integrated into the dynamics of their urban tourism, thereby generating new resources and cultural spaces. In regards to the latter point, this study poses the working hypothesis that industrial heritage can function as a tool for cultural sustainability, which allows for deconcentration away from historic city centers subjected to significant overtourism. To verify this hypothesis, a methodology has been designed based on the selection of specific indicators and the creation of maps, taking as reference data from the Tripad-visor travel portal. The results obtained are truly encouraging, and it would be interesting to expand this study by incorporating new case studies to allow us to discern additional patterns of behavior around urban industrial tourism., This research forms part of a competitive project “Culture and Territory in Spain: Processes and Impacts in Small and Medium-Sized Cities” (Ref CSO2017-83603-C2-2-R), financed by the State Research Program “Development and Innovation Oriented to the Challenges of Society” of the Spanish Ministry of Economy and Competitiveness, within the framework of the State Plan for Scientific and Technical Research and Innovation, 2013–2016

The paper explores the industrial tourism development potential of a former mining area in Petrila, Jiu Valley, Romania, drastically affected by deindustrialization, in order to build a theme park in the old mine site. The research context is determined by the current economic and social state of the area, and also by the potential of the identified industrial heritage elements. For this reason, there was developed an optimal selection algorithm, based on multi-criteria analysis and Greedy approach. This optimal selection algorithm blends the objectivity of the technical-economic studies and the subjectivity of the residents&rsquo, perceptions of community satisfaction. After carrying out the Petrila case study, the results of the proposed algorithm application concerning the destination, from the point of view of their use, of each existing building in the Petrila site was determined. Compared with other studies, ours considers different criteria and can always be reapplied to validate or refine the selection based on new emerging inputs.

The aim of this article is to discuss the basic types of business transformations identified in post-industrial heritage sites in the context of changes in business models. The basis for this analysis is the research carried out in 2017 in 42 post-industrial tourism objects, in the Industrial Monuments Route (IMR) largest in Poland, that is a part of European Route of Industrial Heritage. The analysis of historical changes and the documentation of objects, within the Industrial Monuments Route, made it possible to identify three transformation types in business models of these objects. The post-production organization model can be considered the most popular scheme on the analyzed route. It concerns an enterprise or cultural institution, that previously was a production or extraction plant and currently services tourists only. Although these objects were not designed with tourists in mind, they perfectly fulfill this function due to the presented transformations.