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The basis of this study lies in implementing Information systems (IS) and the related issue of user resistance. An IS-implementation can be a challenging process and there are numerous pitfalls. One of these pitfalls is the emergence of user resistance, and previous research indicates the management of user resistance can be affected by contextual factors of the IS-implementation. The purpose of this research is to identify the main contextual factors that can affect the user resistance in an IS-implementation, and to explain how the user resistance management strategies are affected by these contextual factors. From a literature review three contextual factors were identified: implementation strategy, implementation phase and organizational culture and structure. In order to fulfill the study’s purpose, a qualitative approach was taken and the applied research design was similar to a multiple case study. The empirical data was collected through six semi-structured interviews. The themes of the interviews were based on the previously identified contextual factors of the IS-implementation and their influence on the management of user resistance. Once the data was collected, a presentation of the data was initiated, which was then discussed and analyzed. The main findings led to the conclusion of user resistance management being more delicate and requiring more effort when a big bang strategy is applied and the organization is hierarchical and individualistic with low changeability. Furthermore, the results show that neglecting the management of user resistance in early phases of the implementation, even if the resistance is not evidently noticeable, might increase the issue of resistance. The most effective strategies were proven to include communication, customizations and early involvement of the users.

User resistance in ERP implementation has been identified as an obstruction that creates problems for organizations, therefore it needs to be thoroughly understood. ERP is implemented in stages and the last stage in ERP implementation project is Post Implementation Stage. Post Implementation Stage of ERP system is very crucial for a project as ERP implementation doesn’t finish after Go-Live, instead the real test of system starts when user begins using the system. Much of past research work on user resistance is about managing user resistance and formulating strategies to minimize it. This research focus to identify the causes behind user resistance in POST-ERP implementation stage. The reasons identified by this research are user expectations, inadequate user training, education, usability and use of technology. The main purpose of the work is to detect some causes that must be considered in order to secure ERP implementation project as successful by reducing user resistance towards the system. For attaining this objective and to achieve the main goal of research, interviews were conducted with users and they were asked questions related to research question. The result of this study indicates that user resistance after ERP implementation is caused by resistance to change, user expectations, inadequate education and training, usability issues and resistance towards technology.

User resistance in ERP implementation has been identified as an obstruction that creates problems for organizations, therefore it needs to be thoroughly understood. ERP is implemented in stages and the last stage in ERP implementation project is Post Implementation Stage. Post Implementation Stage of ERP system is very crucial for a project as ERP implementation doesn’t finish after Go-Live, instead the real test of system starts when user begins using the system. Much of past research work on user resistance is about managing user resistance and formulating strategies to minimize it. This research focus to identify the causes behind user resistance in POST-ERP implementation stage. The reasons identified by this research are user expectations, inadequate user training, education, usability and use of technology. The main purpose of the work is to detect some causes that must be considered in order to secure ERP implementation project as successful by reducing user resistance towards the system. For attaining this objective and to achieve the main goal of research, interviews were conducted with users and they were asked questions related to research question. The result of this study indicates that user resistance after ERP implementation is caused by resistance to change, user expectations, inadequate education and training, usability issues and resistance towards technology.

User resistance in ERP implementation has been identified as an obstruction that creates problems for organizations, therefore it needs to be thoroughly understood. ERP is implemented in stages and the last stage in ERP implementation project is Post Implementation Stage. Post Implementation Stage of ERP system is very crucial for a project as ERP implementation doesn’t finish after Go-Live, instead the real test of system starts when user begins using the system. Much of past research work on user resistance is about managing user resistance and formulating strategies to minimize it. This research focus to identify the causes behind user resistance in POST-ERP implementation stage. The reasons identified by this research are user expectations, inadequate user training, education, usability and use of technology. The main purpose of the work is to detect some causes that must be considered in order to secure ERP implementation project as successful by reducing user resistance towards the system. For attaining this objective and to achieve the main goal of research, interviews were conducted with users and they were asked questions related to research question. The result of this study indicates that user resistance after ERP implementation is caused by resistance to change, user expectations, inadequate education and training, usability issues and resistance towards technology.

Web 2.0, popularly known as social media is gaining attention from organizations as a tool for capturing the tacit knowledge of employees. Social media has been highly successful in the internet which has gained it this attention. However, organizations, which employ social media inside have faced many hurdles to making them a success in meeting their goals. This does not mean that social media is not relevant or useful for organizations; just that its success/failure needs to be studied more and strategies employed to help them succeed. While there is a lot of talk about social media, there is little research into its use and success. The idea of user resistance to social media itself is a concept we have introduced for the purpose of understanding the reasons behind the failure of social media within organizations. In order to theoretically base our study, we have drawn from the extensive literature on user resistance to information systems. Social media is after all a type of information system. Nevertheless, the characteristics of social media also make it distinct in several ways. We have tried to understand both the parallels and the differences. We conducted the study in a medium size telecom company. The organization had a number of disjointed internal wikis. These were the focus of our study. The study revealed that some of the user resistance factors, like felt need, perceived usefulness, perceived costs versus benefits, perceived ease of use, system characteristics, management support and management control, that we had selected from our theoretical foundation, do contribute to user resistance to wikis. We could not get substantial evidence to support resistance to change and co-worker behaviour. We have introduced some factors like size of group and nature of tasks after the empirical findings. We were also able to gain insight to the way in which wikis were being introduced and spread, and this has helped us to create a model.