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The objective of this research was to evaluate the organizational support for learning and the impact of the Course on Improvement in Public Management in the perception of the Technical-Administrative managers in Education of a public institution of education, science and technology of the Northeast of Brazil. It is a qualitative research, with a mode of investigation in the case study and a descriptive objective. For the data collection it was used a structured interview through the ISAM (Integrated and Summative Assessment Model), proposed by Jairo Borges-Andrade, Jardim Abbad and Luciana Mourão. The data collected were processed in electronic spreadsheets and the results show that: in terms of organizational support, there were favorable organizational conditions and there was commitment of the organization to the learning of the new skills of the workers, as well as the absorption by the individuals / work groups about how much the organization values its contributions of new knowledge. As for the impact of the training, it has been verified that there were improvements in the individual performance of the trained servants through a new way of performing old tasks from the new skills acquired. [ABSTRACT FROM AUTHOR]