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Corporate ombudsman programs are implemented to deal with complaints, personal concerns, and personal queries from employees to facilitate the negotiation of positive outcomes. The advantages to the corporation include that the likelihood of whistle blowing is lessened, employees see that the firm cares about them, and ombudsman programs help avoid adverse publicity about illegal activities. A corporate ombudsman program should combine four services: an electronic mail query program, a write-in program, a drop-in or interview service, and a toll-free '800' number telephone line.