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An object presented positively is often judged more favourably than the same object described negatively even when the descriptions are logically equivalent. This difference, termed the attribute‐f...

The aim of the present study is to test the positive effect of private labels in the service sector on perceptions of service quality (the SERVQUAL dimensions) and service satisfaction. A total of 200 health club and 200 coffee shop/restaurant customers completed the study questionnaire. Overall, perception of the private label had a positive effect on service satisfaction through the mediation of perceptions of service quality. The impact of private label perception on service quality and satisfaction was stronger in the coffee shop/restaurant subsample. Service providers should consider implementing private branding strategies as a way to reinforce perceptions of service quality.

Using an experimental mixed design, this study compared the traditional paper‐and‐pencil method for evaluating teaching with the online method. Replicating previous findings, the comparison revealed similar evaluation means of the two methods. However, the stability of teaching evaluations using paper‐and‐pencil twice was substantially higher than the corresponding stability using different methods—online and paper‐and‐pencil. One possible explanation for this finding is the different visual presentation of the scales: a typical form of the paper‐and‐pencil method presents the scale horizontally, enabling the subjects to examine the profile of their answers that might result in an artificially lower variability of the evaluations. In contrast, an electronic answering form can abolish this artificial answering effect.

Empirical examination of the relation between prediction bias and selection bias has been hampered by the lack of a valid definition of selection bias. In this article, we show that such a definition is possible in the special case of fixed-n selection, where the only reason for rejecting otherwise acceptable applicants is that their number exceeds the number of available places. Using the proposed definition, the empirical relation between prediction bias and selection bias with respect to prominent social groups is examined. The results indicate that although the 2 biases are related, the relation is not isomorphic: First, it is mediated by the selection ratio; second, for most selection ratios, its strength is only moderate. Thus, both the direction and the magnitude of prediction bias may be misleading as a basis for determining the corresponding direction and magnitude of selection bias. In particular, lack of prediction bias does not entail lack of selection bias. Hence, examination of selection bia...