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This study examines an online-based transportation service, which has become phenomenal in emerging countries. This study aims to reveal the characteristics of the users and identifies factors determining this lifestyle. This study employs a mixed-method approach, which combines a survey with an in-depth interview, to unveil the determinants of the lifestyle. A total of 225 valid data are used to map the motivations of the users and to segment them, followed by a content analysis of 10 in-depth interviews. The results suggest that the online-based transportation users are either ideal or achievement motivated and could be segmented into strivers, believers, innovators, achievers, and thinkers. Thinkers dominate the user segment. Moreover, this study also uncovers four determinants of the lifestyle across these five user segments, which is cost efficiency, speed, service value, and simplicity. This study is amongst the first to reveal determinants of choosing an online-based transportation.

Recently, as the deterioration of the environment escalates due to the impact of firms' activities, stakeholders begin to put pressures on firms to conduct a more environmentally friendly behaviour. There is a growing pressure for firms to integrate more environmentally sound practices into their supply chain activities. Using the logic embodied in the natural-resource-based view (NRBV) of the firm, this paper identifies the types of key resources and capabilities underlying green supply chain management (GSCM) practices for implementing pollution prevention, product stewardship, and sustainable development strategies and then demonstrates why they are capable of possessing the characteristics of strategic assets and distinctive competencies, respectively, and thus sources of sustainable competitive advantage.

This study aims to examine the influence of waiting time on customer satisfaction and further investigates the moderating role of perceived service environment in alleviating the negative impact of waiting duration on customer satisfaction. A total of 200 customers of an international-chain coffee shop in Indonesia became the respondents. The results confirm the negative impact of perceived waiting time on customer satisfaction. Another measure of waiting time, that is, disconfirmation between perceived waiting time and expected waiting time, is found to not significantly influence customer satisfaction. Additionally, the findings also reveal that perceived service environment, through favourable ambience, design, and employees, significantly reduces the negative impact of waiting duration on customer satisfaction. Implications for research and practices are discussed.