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In this paper we develop a list of critical factors for knowledge management (KM), using different theoretical frameworks. We identified four elements which were common to most models: management promotion, infrastructure, strategy and evaluation. Conducting four case studies from firms in the chemical industry allowed us to compare our factors with empirical data. We found that the involvement of top management is crucial for the implementation of knowledge management, whereas evaluation seems to be less important. In all cases, knowledge management was seen as a continuous development process. However, one of our most interesting findings is that an incentive programme seems to be necessary for a successful implementation of KM in the culture and processes of an organisation. Looking at the development of KM systems over time, we observed a conversion of all four analysed cases at the process level. [ABSTRACT FROM AUTHOR]

An abstract of the paper "Critical Factors Increasing User Satisfaction With E-Government Services," by Reiko Gotoh is presented.

An abstract of the article "Identifying Critical Factors for Adoption of E-government," by Mahmud Akhter Shareef, Uma Kumar, Vinod Kumar and Yogesh K. Dwivedi, is presented.