1. Clustering The Customers By Using K-Means Algorithm
- Author
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Aziza Benomar, Mostafa Bellafkih, and Dalal Zaim
- Subjects
Emerging technologies ,Computer science ,Application server ,business.industry ,Big data ,computer.software_genre ,Loyalty business model ,Beacon ,World Wide Web ,Key (cryptography) ,Cluster analysis ,business ,Geomarketing ,computer - Abstract
Advancements in new technologies have greatly assisted the retailers to struggle the challenge of providing customized services and building long-term customer loyalty. Moreover, the consumer analysis is the key enabler of a new wave of these personalized knowledge-based services. This gave birth to the idea of developing a geomarketing solution to integrate geolocalisation technics and Big Data analytics. In this proposed solution, customers are tracked using beacons that are set up in the store and personalized promotions are offered to the customers based on their shopping habits and purchase histories. The smartphone application detects the location of the customer inside the shop using Bluetooth Low Energy (BLE) signals sent by the beacons and the information is then sent to the server application for processing. The server application then sends personalized offers to the customer. By using customer’s movements, we will generate trajectory-ticket and use Q-analysis to explore the connectivity of aisles. For the clustering, customers are clustered by using K-means. Given these results, the system provides customized coupons and price discounts for each customer based on their previous preferences and behaviors. The geomarketing system helps the store’s managers to understand the customer and offer personalized promotions.
- Published
- 2020
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