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5. IT Reengineers Government Processes in Africa.

Author

Kassahun, Asmare E. and Molla, Alemayehu

Subjects
INFORMATION technology, REENGINEERING (Management), SERVICE delivery platforms (Telecommunications), AUTOMATION, PUBLIC institutions, DEVELOPING countries
Abstract

Governments in various developing economies are deriving significant value by redesigning their service-delivery and administrative processes using IT. The authors discuss how Ethiopia, Tanzania, and Kenya are exploiting IT to redesign their government processes. [ABSTRACT FROM PUBLISHER]

Published
2013
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