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Start Over Author "BACKMAN, JOHN" Publisher government finance officers association
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1. Beyond silos: cross-boundary Internet service portals

Author

Backman, John

Subjects
Administrative agencies -- Customer relations -- Usage, Internet service providers -- Usage -- Influence -- Customer relations, Web portals -- Usage -- Influence, Banking, finance and accounting industries, Business, Government, Web portal, Internet service provider, Influence, Usage, Customer relations
Abstract

The Internet has the potential to transform municipal services and dramatically improve customer service--particularly if government agencies and departments are willing to look beyond traditional, 'silo'-based service-delivery models. Unless we [...]

Published
2008

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