1. Quality culture in the Brazilian car dealerships.
- Author
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Farkat Diógenes, Jamil Ramsi, Barbosa Pereira Queiroz, Fernanda Cristina, Viegas Queiroz, Jamerson, Furukava, Marciano, César Lima, Nilton, and Silva de Souza, Gustavo Henrique
- Subjects
AUTOMOBILE dealers ,TOTAL quality management ,CORPORATE culture ,CUSTOMER relationship management ,AUTOMOBILE industry ,AUTOMOBILE industry management - Abstract
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- Published
- 2019
- Full Text
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