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PurposeThe purpose of this paper is to examine the use of e‐journals by the users of IIT Delhi and Delhi University.Design/methodology/approachSurvey research was conducted to access e‐journal use among IIT Delhi and Delhi University users. A stratified random sample method was used for selection of respondents. The survey was conducted through a structured questionnaire taking a random sample of 300 users (PG and PhD) from different disciplines of IIT Delhi and Delhi University libraries and the response rate was 66.66 per cent. The questionnaires were administered personally among the users of IIT Delhi and Delhi University during the survey period (March‐May 2011).FindingsFrom this survey it was found that most of the users are aware of e‐journals and they are not only using them for building and updating their knowledge but also for collecting relevant material for their study and research purposes as information can be acquired expeditiously through e‐journals. The main aim of consulting these journals is for retrieving information regarding research, publishing research papers and manuscripts, assignments, presentations, seminars, and largely to update their own knowledge. However, this study also reveals several inherent problems especially with the use of e‐journals e.g. slow downloading as revealed by maximum IIT Delhi and Delhi University users. Other mechanical deficits like non‐availability of a particular issue, lack of training and limited access to terminals are also present while using e‐journals.Research limitations/implicationsThe present study consists only of e‐journal users of IIT Delhi and Delhi University. The geographical coverage is restricted to Delhi. The responses have been taken from users and the data have been collected during the months of March‐May 2011 only.Practical implicationsThe problem is selected by the investigator to understand the use of e‐journals by IIT Delhi and Delhi University users so that libraries can make further improvement in their e‐journal services depending upon the results and suggestions.Originality/valueThe paper provides suggestions derived from the analysis of data which in turn will help to enhance the use of e‐journal services and fulfill the needs and requirements of users in the libraries of IIT Delhi and Delhi University.

PurposeThe purpose of this paper is to determine the extent to which research scholars at Central Science Library, University of Delhi are aware and make use of e‐journals.Design/methodology/approachA survey was designed to collect basic information about the level of use of electronic journals as well as other factors contributing to and associated with their use. A well‐structured questionnaire was administered among research scholars to collect the necessary primary data, keeping in view the objectives of the study.FindingsThe findings clearly reveal that more than 60 per cent of users in the Central Science Library are using e‐journals weekly for the purpose of research. Printed journals are consulted by the majority of users compared with e‐journals. Keyword is the most popular search method for searching e‐journals among research scholars, whereas the date of publication carries the least percentage among all the options. However, if is found that slow downloading of PDF files is the major problem that would discourage users while using e‐journals.Research limitations/implicationsThe present paper consists only of e‐journal users and the geographical area is restricted to the CSL at the University of Delhi. The scope of the paper could be extended to additional centrally funded universities. An intra‐comparative study could also be made between some select central and state universities for users of e‐journals.Originality/valueThere are a number of studies on the use of e‐journals, but this is the first of its kind within Delhi University. As such, it should pave the way for research in other Indian universities as well as elsewhere.