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Evidence from a variety of sources indicates that there is a correlation between environment, support structures and behavioural response for people with complex needs which affects the quality of life in living environments. As part of the shift from institutional living to community‐based options, an inclusive approach, working on a theoretical and practice‐based response, was established. The aim of the project was to achieve an inclusive package of support while encouraging development of individual skills of daily living, in a flexible and interactive environment. During the course of the project, 39 purpose‐built housing units were established using the approach described, and they are currently the subject of evaluation.

This paper considers the design of technology in domestic, or home, settings. The systems themselves have become increasingly complex and the need for dependable systems correspondingly important. The design problem is concerned less with the creation of new technical artefacts than with their effective configuration and integration. Inadequate understanding of the lived reality of use and user needs is often responsible for lack of dependability. The paper illuminates and highlights some fields for future investigation.