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Purpose Cyber-bullying is a form of harassment that is perpetrated using electronic media. The practice has become increasingly common especially with the growing ubiquity of social media platforms. Most cyber-bullying cases inevitably occur on Facebook because it is the most preferred social media platform. However, little is known about cyber-bullying research in Kenya. This paper aims to analyse the quantity, quality, visibility and authorship trends of scholarly publications on cyber-bullying from and/or about Kenya. Design/methodology/approach This study was conducted as a systematic literature review. A meta-analysis approach was used. Bibliometrics approaches were used to conduct the analysis. Data on the publications was collected from Google Scholar using Harzing's “Publish or Perish” software and then analysed and presented using Microsoft Excel, Notepad and VOSviewer. Findings The study yielded 359 research publications on cyber-bullying in Kenya. There was a gradual increment in the number of publications, peaking in 2018. Nearly half of the publications have not been cited indicating low uptake of research on cyber-bullying in Kenya. It also emerged that most of the research has been published on subscription channels thereby restricting their visibility, access and use. Minimal collaboration in research on cyber-bullying in Kenya was also observed since 67.4% of the publications were written by a single (one) author. The authors conclude that the quantity, quality and visibility of research on cyber-bullying in Kenya is low. Originality/value This is an empirical study. The findings can be used to promote and mainstream research on cyber-bullying in Kenya.

PurposeThis paper aimed to investigate reading format preference of undergraduate students with regard to various categories of information sources and use of social media information sources for academic and non-academic activities.Design/methodology/approachAn exhaustive literature review was carried out in a very well organised way using total 56 publications which include 48 research papers, four conference papers, two books and two reports, which were selected for analysis on the basis of prescribed data schema and adopting the inclusion and exclusion criteria matching with the research objectives of the study.FindingsUndergraduate students preferred text books in print format for passing the exams, and use of search engines and Internet sites were rated as the most crucial source for the academic information. In particular, Wikipedia, YouTube and Blogs were the most frequently used social media information sources by undergraduate students for their academic activities. However, Facebook and Twitter were most prominently used for social interaction.Research limitations/implicationsThe population of the study was restricted to the homogenous group of users, i.e. undergraduate students to examine their choices and preferences for their academic and non-academic activities. Further research studies may be conducted covering the more diverse and heterogeneous user group of postgraduate students and research scholars of different disciplines.Originality/valueGenerally, many previous research studies depicted users' preference for print and electronic media format without paying special attention on the usage of a variety of information sources by user groups. However, the present study is a value addition to the existing literature which emphasised the use of various categories of information sources, particularly by undergraduate students in print and digital format for different purposes in the digital environment. A major shift from the use of print media to digital media to social media information sources by undergraduate students for their academic and non-academic activities.

Purpose This paper is about the controversies stemming from digitized college and university yearbook photos and the professional values of librarians and archivists in helping higher education communities to confront their unsettling pasts. The actions taken by college librarians and archivists reveal their dedication to core values. Design/methodology/approach The approach taken in this concept paper includes a review of various college yearbook controversies in higher education and the strategies used by librarians to address the controversy. Findings My findings revealed that librarians and archivists play a crucial role in assisting higher education institutions in coming to terms with their histories. Originality/value Although various news outlets have reported on college yearbook controversies, very few (if any) library publications have addressed this issue. This document will serve as a comprehensive evaluation of the controversies and how librarians have taken action.

Purpose This paper aims to examine, discuss and intertwine theory and practice related to hotel guests’ home and lodging environments to identify their in-room psychological and physical needs. Design/methodology/approach The research design is qualitative, with a focus on understanding social phenomena through direct observation, communication and textual analysis; contextual subjective accuracy is stressed over generality. Using interpretative phenomenology, the psychological and sociological aspects of the individual’s journey are deliberated including: travelling through one’s own room; virtual travels from the room via electronic media; the hotel room as a reconstruction of the intimate sphere; the return to, and transformation of, one’s own room; and the accumulation of souvenirs. The tabulated findings are linked to hotel guests’ in-room needs using inductive thematic coding and content analysis. Findings The psychological and physical in-room needs of individual hotel guests are identified; safety, security and control emerge as paramount. Practical suggestions to complement, expand and enrich guests’ in-room experiences are offered. Research limitations/implications As the focus is limited predominantly to the debate and rationalisation of concepts and the methodology is exploratory as opposed to scientific, the validity of the findings may be questioned; primary data triangulation modifies this criticism. Future researchers are advised to consider the evidence when developing hypotheses to establish a theory of lodging. Research on improving the quality of facilities and services should centre on an analysis of the concept of “being in one’s own room”, followed by an analysis of the transposition to “being in a hotel room” from both physiological and psychological perspectives. Practical implications Referring to the developed hierarchy, accommodation/lodging providers are recommended to increase their efforts to exceed the expectations of individual guests. Guest profiling should focus on individual needs and preferences, ideally at the booking stage. Social implications Accommodation/lodging providers are encouraged to demonstrate social awareness and empathy through individual social responsibility efforts to enhance the experiences and quality of life of their guests. Originality/value The paper makes a valuable contribution by debating and connecting philosophical and psychological literature to the practical needs of hotel guests. It recognises and concludes that, as they are merely temporary residents, hotel guests’ experiences embrace a series of journeys through different, individual interiors. Based on this premise, an innovative hierarchy of hotel guests’ in-room needs is developed.

PurposeThe purpose of this paper is to provide insights on the improvement of academic impact and social attention of Chinese collaboration articles from the perspective of altmetrics.Design/methodology/approachThe authors retrieved articles which are from the Chinese Academy of Sciences (CAS) and indexed by Nature Index as sampled articles. With the methods of distribution analysis, comparative analysis and correlation analysis, authors compare the coverage differences of altmetric sources for CAS Chinese articles and CAS international articles, and analyze the correlation between the collaborative information and the altmetric indicators.FindingsResults show that the coverage of altmetric sources for CAS international articles is greater than that for CAS Chinese articles. Mendeley and Twitter cover a higher percentage of collaborative articles than other sources studied. Collaborative information, such as number of collaborating countries, number of collaborating institutions, and number of collaborating authors, show moderate or low correlation with altmetric indicator counts. Mendeley readership has a moderate correlation with altmetric indicators like tweets, news outlets and blog posts.Practical implicationsInternational scientific collaboration at different levels improves attention, academic impact and social impact of articles. International collaboration and altmetrics indicators supplement each other. The results of this study can help us better understand the relationship between altmetrics indicators of articles and collaborative information of articles. It is of great significance to evaluate the influence of Chinese articles, as well as help to improve the academic impact and social attention of Chinese collaboration articles.Originality/valueTo the best of authors’ knowledge, few studies focus on the use of altmetrics to assess publications produced through Chinese academic collaboration. This study is one of a few attempts that include the number of collaborating countries, number of collaborating institutions, and number of collaborating authors of scientific collaboration into the discussion of altmetric indicators and figured out the relationship among them.

Purpose Tendering is a process undertaken to obtain offers from interested contractors to carry out specific packages of construction work. Presently, most construction stakeholders in developing countries use a paper-based tendering method, which is time-consuming, costly and labour-intensive. It may be argued that considering increased calls towards efficiency improvements in the construction industry, adopting e-tendering can bring about several benefits by allowing electronic exchange of information and avoiding the errors of traditional tendering. However, the question of readiness of construction stakeholders to embrace this change remains. The aim of this study is to investigate the readiness of Sri Lankan construction contractors and consultants (who are the two key parties involved in the tendering process) to adopt e-tendering. Design/methodology/approach A mixed-methods research approach was used to achieve the aim. Initially, a literature review was used to compare typical conventional and e-tendering processes. Subsequently, a questionnaire survey was conducted to identify the current level of usage of e-tendering and to investigate the readiness levels of consultants and contractors to implement e-tendering. Finally, seven expert interviews were conducted to propose suitable solutions to achieve a successful e-tendering implementation. Findings The analysed data revealed that both consultants and contractors used electronic media in the tendering process but they were still not ready for complete e-tendering implementation. However, consultants were more hesitant than contractors. The main barrier that limited e-tendering implementation was the lack of legal rules to cover e-tendering. Originality/value E-tendering implementation should be initiated from the government sector. Therefore, it is recommended to update the procurement guideline and required legal policies to enrich the current usage level of e-tendering among construction stakeholders.

Purpose The purpose of this paper is to show that advertising as part of product promotion is in strict correlation with the specific regulation of each product category, food supplements and herbal/over-the-counter medicines. Main contributions of the paper are two-fold. First, it demonstrates that there are products when certain botanical is registered according to legislation as herbal medicine, but at the same time it can be found in sales as food supplement. This can happen within the same country, but it is more frequent within different countries. Second, the possibility for regulation harmonization is discussed. Design/methodology/approach In this paper, a comparative analysis of regulation for concerned products in European Union and countries of interest is made. In two case studies, a comparative analysis of marketing of the products in Macedonia and Serbia is made. Findings Food supplements are subject to more liberal regulation in comparison with herbal/over-the-counter medicines, but should not be attributed indications and properties that they do not possess. Regulation is stricter and more complex for over-the-counter medicines as a separate class of medicines, these must be correlated with registered properties and indications and are subject to approval by regulatory bodies (print media: advertisement in newspaper/magazine, poster, brochure, flyer, banner and billboard and electronic media: TV spot, radio advertising and internet advertisement). Research limitations/implications Countries of interest: EU, Macedonia, Serbia, Montenegro, Albania, Kosovo, Bosnia and Herzegovina. Practical implications The paper will contribute toward the creation of promotional and marketing steps in placement of these products on the market in countries of interest, based on regulation of the product category. Social implications The discussed opportunities for harmonization are applicable and realistic and can positively contribute for better flow and placement of food supplements and herbal/over-the-counter medicines in different countries. The results of the case studies can also be used for regulatory activities and preparation of marketing materials for other products on other markets of interest with same or similar regulation. Originality/value For the first time, a comparative analysis of regulation is made for concerned products in countries of interest. Possibility for regulation harmonization is discussed.

PurposeThe purpose of this paper is to research the role of stakeholder motivation in the context of gamification. The authors suggest, that a player’s motivation, is a key determinant of psychological engagement and subsequently, behavioral engagement. To examine stakeholder engagement through gamification, the authors propose a research model that links gamer types, i.e. a gamer’s motivation, with engagement and potential effects beyond the gamified content.Design/methodology/approachOnline survey with 90 active users of a gamified application, followed by a multiple regression analysis.FindingsThe findings of the study suggest that a gamer’s typology, i.e. her underlying motivation, positively influences psychological stakeholder engagement toward gamified content and indirectly behavioral stakeholder engagement toward the communication instrument (i.e. the app) itself. The findings suggest that particularly gamified content that targets a person’s need toward achievement is a key driver of behavioral engagement toward an application. Thus, gamer types seem to be a good predictor for engagement on the part of stakeholders.Research limitations/implicationsThis research provides first empirical evidence about the effectiveness of gamification of mobile service apps and the critical role of stakeholder engagement. However, several limitations have to be noted: first, the study was conducted with only a single mobile app which targets only a specific audience and which only conveys specific types of gamified content. Second, given the small sample size and sampling approach the findings should be interpreted with care in respect to its reliability, validity and robustness. Third, as only a fraction of the variance of behavioral engagement was explained by the research, future studies should investigate additional variables that drive app usage (e.g. perceived informational value).Practical implicationsWhen talking about the role of dialogue in the process of establishing good and lasting relations between an organization and its stakeholders, the non-rational (e.g. emotions) forces of engagement are often disregarded. The human drive to play can be a powerful door opener in that process. The paper suggests that engaging in stakeholder relations through gamification might be as effective as the standard way of dialogue and two-way-symmetrical communication. Especially potential stakeholders who lack the interest and motivation for information seeking, can be attracted to the organization in such a manner.Social implicationsMany studies that focus on engagement in the digital realm look to Twitter, Facebook, etc. in order to study company-stakeholder relationships. Thereby, the importance of many other digital media, especially games, is neglected. However, within gamified apps, small social networks form, which are driven by other forces (such as play), than in the aforementioned.Originality/valueThe present study contributes to research in the area of stakeholder engagement in the following way: even though engagement is widely believed to play a vital role in the process of building stakeholder relationships, research in the field of PR focuses mainly on the behavioral aspect of engagement. The results suggest to pay more attention to psychological antecedents in order to understand what drives engagement.

Purpose This paper aims to discuss relationship management in business-to-business (B2B) ecosystem of electronic media. The goal of this research is twofold. First, the goal is to understand and model the impact of customer relationship management technology adoption on B2B relationships. Second, the authors investigated how trends in e-business and partner relationship management (PRM) affect partner relationship quality in public broadcasting. Design/methodology/approach This study deals with the impact that relationship capability, relationship fulfillment, operational PRM, analytical PRM, social PRM and readiness to adopt new e-business models produce on relationship quality of a public broadcaster. The research was conducted on a testing sample of 78 participants. All the participants were representatives of the Serbian public broadcaster’s business partners. Findings Results revealed that relationship capability, analytical and social PRM have a significant impact on relationship quality. In addition to this, the survey suggested that activities such as organizing social events, developing new services, personalization and tailoring of services could improve PRM outcomes. Practical implications The results aim to help practitioners to enhance their relationships with stakeholders and maximize the total outcomes of those relationships. Specifically, managers and practitioners doing business in the field of electronic media could benefit from the presented results. Originality/value Significance of the paper is reflected in the fact that it analyzes innovative concepts and technologies. Conclusions and recommendations put forward in the paper could serve as a good basis and framework for other public broadcasters, particularly for those from the developing countries.

Purpose This paper aims to describe the use of electronic resources and services provided at the social science library of Jimma University, Jimma. The paper is focused to find out the use of those resources by the students of information science and how frequently they are using, from where the information is accessed. Also, they have been requested about their preferences between an electronic and print journal format. Design/methodology/approach The questionnaire method is used for collecting the data from the undergraduate students of information science (2015/2016 batch). The questionnaire was distributed to 182 students, and the response rate 81.32 per cent was encouraging. Findings It has been found that the usage of e-journals is increasing; this is due to awareness among the students of information science about the e-resources and services. Owing to an easy access available at various places in the university, they are accessing these resources at hostels and departments more as compared to the library. Their visits to library have decreased. Research limitations/implications The study has been limited to Jimma University undergraduate students of information science only Practical implications It suggests for future improvised solutions. Originality/value The present paper will help other institutions to understand the need for library electronic resources and motivate them to update their resources in the larger interest of the students. The paper also indicates how a suitably designed survey can show the awareness and use of types of information services, in this case, e-journals. There is a dearth of such studies in India and abroad. The methodology and findings can be applied to other libraries to reveal similar trends, as well as comparisons.

Purpose The purpose of this paper is to qualitatively understand the reactions of online publics to a victim cluster crisis as the crisis unfolds and offer a new way of tracking online hot-issue publics using comments on online news articles. Design/methodology/approach This research uses a mixed-methods approach, employing both descriptive quantitative techniques and qualitative thematic analysis. Findings Qualitative analyses of online news comments on BuzzFeed and the Huffington Post revealed that publics’ reaction to the cyber-attack on Sony, the following threats of attack, and Sony’s response to it largely ran counter to the situational crisis communication theory’s (SCCT) assumptions about victim cluster crises. Analyses also revealed a pattern in the volume of comments on the two online news outlets, supporting the conceptualization of hot-issue publics growing and decreasing as news coverage of an issue rises and falls. Research limitations/implications The analysis was limited to one incident and two online media. Practical implications This paper provides empirical support for the use of online news comments to track hot-issue publics and what is important to them. In addition, tracking the tone and content of the comments allows for an examination of the fit of SCCT assumptions and provides a way for practitioners to understand public opinion and adapt communication plans based on insights gleaned from such data. Originality/value This study is one of few to provide empirical support for the conceptualization of hot-issue publics, and to do so using online news comments. In addition, it is one of very few to study the SCCT in real-world settings, examining real publics’ reactions to real issues.

No studies in the extant literature have explored the role of media richness, i.e., the ability of media to enhance understanding among communication partners in a timely manner, in determining customer loyalty to mobile instant messaging (MIM). Grounded in media richness theory, the purpose of this paper is to examine how media richness influences customer perceived values, consequently contributing to customer loyalty to MIM.,Collecting data by an online survey, the authors apply partial least square procedures for hypothesis testing.,The authors obtain the following findings: multiple cues are positively related to functional value; immediate feedback is positively related to social value; personal focus is positively related to self-expressive value; language variety is positively related to all the above values that lead to user loyalty; and language variety has the strongest effect on user loyalty to MIM.,A first attempt to examine the impact of media richness on user loyalty to MIM, this study provides insights for MIM service providers to make decisions to build loyal user bases.

Purpose The purpose of this study was to examine how the identity of undergraduates who use social networking sites in selected Nigerian universities influences the prediction of their sexual behaviour. Design/methodology/approach A questionnaire survey was used to collect data from 388 students from three public universities in Nigeria. Findings Sex and age exerted sufficient influence on the youth’s sexual behaviour, but the identity variables seemed only to increase the tendency of younger males to form intimate relationship with partners. Specifically, young males who maintain high level of social relationships have a high tendency of developing intimate relationship with partners. Research limitations/implications This study that deployed identity variables provides wide-ranging information on how identity moderates sexual behaviour in the presence of traditional predictors of demographic characteristics and social networking. Practical implications This study demonstrates that identity has a very strong influence of the predictive power of sex and age on sexual behaviour. Originality/value This study is the first that examined sexual behaviour, identity and social networking together.

Purpose Short videos, also known as micro-videos, have emerged as a platform for sharing ideas, experiences and life events via online social networks. This paper aims to share preliminary results of a study, involving students from two universities who created six-second videos using the Vine mobile app to explain or illustrate technological concepts. Design/methodology/approach Students were assigned the task of creating a Vine video to demonstrate their understanding of an assigned technological concept. A survey, performed after creating their micro-videos, asked students about the technology tools they use that allow them to be creative, their current personal digital literacy skills and the extent to which they are able to express a complex concept in a simple way. The study categorizes the students’ micro-videos to determine which formats might be most effective in demonstrating technology learning. Findings An analysis of their videos shows that the six-second constraint often inspires creativity and critical thinking, as students need to carefully consider the message they wish to convey, and how they can do so effectively in a compelling micro-video. The creation of such videos provides an effective way to demonstrate student learning and digital literacy skills. Research limitations/implications The study presents preliminary results gathered during one semester, with 68 videos created by 75 students. Practical implications Micro-video platforms are popular among today’s students, whose increased use of social media, dependence on mobile devices and desire for constant connectivity enable new outlets for creativity and communication. This study examines the introduction of a micro-video platform, which many students already use in their personal lives, in an educational context to develop their technology and digital literacy skills. Social implications Students learn to use an emerging social media platform as a vehicle to inspire creativity and learning. Originality/value This study explores and shares preliminary results related to the use of micro-videos for demonstrating technology learning and developing digital literacy skills in the information technology classroom.

Subject area The subject areas are strategy, general management, health-care management, change management and inclusive growth model and application of technology to manage health care. Study level/applicability The case can be used to teach challenges in managing change in a health-care facility. Case overview Tata Memorial Centre (TMC) is dedicated to provide best health-care services in the field of cancer cure. TMC established its credentials for service, education and research, which contributed to it being rated among the ten best hospitals year on year. Starting from humble moorings, TMC has grown to an institution of high repute from an 80-bed hospital to a 700-bed hospital. TMC held a number of pioneering efforts, which included bone marrow transplantation, external beam radiotherapy (linear accelerator), tumor tissue bank and bio-imaging to name a few. The management team of TMC had ensured that the growth had been orderly and appropriate to the changing needs of the community. Managing a hospital with disparate skill sets in the face of ever-increasing demand for services had always been a challenge in itself. As a government-run facility and well funded by the trust, TMC offered excellent services and post-operative care to the patients. So, it became imperative for the hospital to adopt technology to improve its hospital services and maintain transparency. Patients came to the hospital from different states in India and across the globe. TMC registered international and national patients online. Online medical reports were checked before the patients visited the hospital. TMC has developed an e-system that will allow patients around the world to send their tissue samples that are suspected to be cancerous for medical advice to the hospital. This case study is developed to provide insights into the transformation of TMC into an e-health-care service and explains the process of change management. Expected learning outcomes They are to provide insights into the challenges in health-care management, to illustrate the challenges faced by organization in implementing information and communication technology- managing change and to bring about best practices in the case organization and find solutions to the following questions: What are challenges faced by health-care officials in providing health care using new technological innovations? How can hospitals equip themselves with new technology? With the advent of improved and modern communication methods, medical practices and cases are more easily shared. Cases are discussed, recorded and, in many cases, put up for general public viewing through the electronic media. How can hospitals manage change? How can hospital administrators manage speed of delivery, quality healthcare, innovation and brand image? Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Subject code CSS:11 Strategy.

Purpose – Creative performance relies on the capability of developing and presenting an original concept or idea, and the collaborative production of creative content which enhances feeling of connection with others and formation of strong community. The purpose of this paper is to apply the theory of work performance containing four dimensions (capacity, opportunities, willingness, and performance) to investigate how the capabilities of social network sites enhance user creative performance through collective social capital and information capital (opportunities) for and individual habit of use (willingness) of the user to engage in social learning process. Design/methodology/approach – Many measurement items are adapted from the literature, except those measuring the constructs of social media capabilities (i.e. transmission velocity (TV), parallelism, symbol sets, rehearsability, and reprocessability) and user creative performance. The study uses survey method to collect data from social media network (SMN) users in Taiwan. Facebook is chosen as the source because it is the most prevalent and sophisticated social media platform that provides a home for users to interact and communicate. Structural equation modeling with partial least square is used to analyze the usable data collected from 533 Facebook users. Findings – The results show that the constructs are significantly and positively correlated, meaning that social media capabilities enable social capital, information capital, and habit of use to improve user creative performance in SMNs. Three out of five social media capabilities (i.e. TV, parallelism, and rehearsability) are identified as the key enablers. Research limitations/implications – Because of the sampled surveyed subjects and the single research method, there are some limitations in this study. The research results may lack generalizability that should be taken into account when they are interpreted. The authors encourage researchers to test the proposed theoretical model further with additional subjects, variables, and linkages. Practical implications – The findings of this research shed light for managers of SMN platforms on how to manage the platforms more effectively. A healthy SMN platform must implement at least these three media capabilities: the functions of news feed (i.e. TV), chat (i.e. parallelism), edit (i.e. rehearsability), in order to sustain its service. Social implications – This study confirmed that user creative performance can be increased in various ways through social capital, information capital, and habit of use. Company management should use SMNs (e.g. Facebook or Twitter) to enable employees to interact and exchange ideas and promote “coopetition” among employees across the company. If the organizational culture supports free expression of ideas and sharing of opinions, the development and robustness of group creativity can be enhanced, leading to higher competitive advantage for a company against its competitors. Originality/value – Past studies related to individual creativity have mostly discussed it as a personality trait or talent; yet, personality trait or talent is implicit until it is shown by one’s behavior. Thus, for the collective performance of user creativity on SMNs, the authors elicit individual creativity through the creative performance manifested by user behavior. Furthermore, the authors confirm that social capital, information capital, and habit of use are the critical antecedents of user creative performance, and that the five social media capabilities are the enablers of social capital, information capital, and habit of use on SMNs.

Purpose– This paper aims to examine the strategic design for entrepreneurial activity. This study examines and evaluates a qualitative Delphi methodology used in a research for the strategy development needs of entrepreneurship counselling and education. The strategic design presented may well apply to non-profit organisations due to the fact that limited resources in funding of non-profit organisations exist.Design/methodology/approach– This paper introduces methodological considerations of applying the Delphi method to the strategy development for an entrepreneurship counselling design, taking Ensimetri – an entrepreneurship counselling organisation in Finland – as a case study, and the potential in applying this strategic design projects to libraries and information management centres.Findings– The research provides a framework on entrepreneurial strategic design. The top ten items that emerged from this research may provide the framework for the development of entrepreneurial strategic design. They may be used to further examine our understanding for the strategy development needs of entrepreneurship counselling and education, as very limited research has taken place on this issue. Issues of culture are discussed. Findings illustrate that respondents would appreciate guidance on the initiation of entrepreneurial activities from the university that are associated with programmes and services provided that may help them on the initiation of entrepreneurial activities. Libraries may use the integrated information systems they employ. This exploratory study found that cultural values may influence entrepreneurship intention. Gender issues are also discussed in regard to the strategic design of entrepreneurial activity, adding to the existing literature for gender differences in attitude. The research provides a framework on entrepreneurial strategic design, and the role of universities with the use of integrated information systems and library services to the initiation of such entrepreneurial activities.Practical implications– Findings of this research may well apply in non-profit organisations such as libraries and information and communication sectors, where in periods of economic crisis, social entrepreneurship can be adopted so that these organisations become profitable. Education has also a role to play in the development of entrepreneurship.Originality/value– The application of the Delphi method to entrepreneurial research, and the use of this design to seek intention and attitudes by and for information professionals and marketers, may in fact contribute to the implementation of social entrepreneurship. Very limited research has taken place to explore entrepreneurial intention. The paper discusses a new methodology which can also be used outside Finland and is of relevance to the information profession. This research makes a theoretical and practical contribution on social entrepreneurial potential and its strategic design. Implications for social entrepreneurship are provided. The implementation of information and communications technologies, the role of social media networks and issues associated with culture are discussed for strategic communication.

Purpose – There is no proposed solution to address the unresolved issues of publishing music-related electronic theses and dissertations (ETDs) pertaining to technology availability, copyright, and preservation. The purpose of this paper is to propose a complete system, including technology development and publishing model, which addresses the existing issues of publishing music-related ETDs. The paper shares the practice of utilizing the system developed by Texas Tech University Libraries known as Streaming Audio and Video Experience (SAVE), and proposes it as a solution for other multimedia collections. Design/methodology/approach – The proposed system includes a technology solution and a publishing model. The technology solution, SAVE, contains an authenticated streaming multimedia player, a responsive-design user interface, and a web-based submission and management system. The publishing model combines a DSpace-based institutional repository (IR) with SAVE and preservation strategies. Findings – The integrated system of SAVE and DSpace-based IR expands the access of music-related ETDs and other multimedia collections to patrons, benefits the distance education students as well as the local students, facilitates professors’ classroom teaching, and helps to preserve physical multimedia items by avoiding check-outs. Originality/value – The SAVE solution resolves issues of publishing music-related ETDs, fulfills the local needs of publishing hundreds of music-related ETDs from the College of Visual and Performing Arts, and supports the publishing of other multimedia collections. The software will be released open source to the public for other universities’ use. The publishing model is also useful for those universities that intend to integrate an IR with the streaming player platform.

Purpose – This paper aims to argue that the process of making an original game develops digital literacy skills and provides an authentic learning experience as students create, publish and deploy interactive games. Teaching students to create computer games has become common in both K-12 and tertiary education to introducing programming concepts, increase student engagement and recruit majors and minors in technology fields. This study describes a project where first-year college students in an introductory technology concepts course use a visual game creation tool to develop original games to play on their computers and mobile devices. Design/methodology/approach – The author created a game development exercise which was implemented in three different sections of an introductory technology course. Students who participated were surveyed about their experiences. In addition, the author considers information technology (IT) skills and aspects of authentic learning which are achieved through this assignment. Findings – Initial findings suggest that students found the gaming assignment offers an opportunity for students with no prior programming skills to create software within a controlled and supportive environment. It allows them to demonstrate their understanding of coding principles, including identifying objects and interactions, and that creating software requires a developer to specify exact instructions for the computer to follow. Research limitations/implications – This study is limited to results from one semester and a small number of students participating. In addition, student frustration with the complicated process of publishing games online may have influenced student attitudes toward the assignment. Practical implications – Challenges of implementing this study on a larger scale are discussed. Social implications – Creating games encourages collaborative learning through trial and error, and students who share their games with friends to play on their devices achieve a sense of pride. Originality/value – While most studies of game development emphasize the programming skills that are developed through creating computer games, this paper looks at a larger scope of digital literacy and IT skills achieved, as well as opportunities to perform tasks often completed by IT professionals.

Purpose – The purpose of this paper is to explore how a change to a US policy about product testimonials affected bloggers and to understand bloggers’ perceptions of the organization-blogger relationship (OBR). Design/methodology/approach – This study utilizes a survey (n=173) with closed and open-ended questions, and both quantitative and qualitative data are analyzed. Findings – Bloggers’ decisions to accept compensation for a review may influence how much control they feel they have over the OBR. Qualitative data indicate that even as bloggers seek access to products to review, they prefer to maintain editorial control over the review process. Research limitations/implications – The study extends the transparency literature in public relations and relationship management theory by exploring the relationship between bloggers and public relations professionals through the lens of a disclosure policy. Practical implications – Recommendations are offered for public relations professionals in how to maintain transparent relationships with bloggers. Social implications – Qualitative data reveal concern among bloggers about efforts to persuade them and what they should disclose; this may impact the trust that consumers have in reviews at blogs. Originality/value – The study demonstrates the effects of review behaviors on the OBR and offers an organic explanation of how this relationship evolves. This is important as consumers are increasingly consulting blogs for product information. This issue also has relevance to public relations professionals, who are encouraged to broach the issue of transparency with bloggers.

Purpose – The purpose of this paper is to investigate how current US senators utilize their Facebook pages to promote positive relationships with their public in terms of relationship maintenance strategies: positivity, openness, access, assurance, sharing of tasks, and networking. Interactivity of their Facebook pages is also examined. Design/methodology/approach – Content analysis was conducted for 89 Facebook pages of the US senators of the 112th Congress. Levels of six relationship maintenance strategies and interactivity of the Facebook pages were examined. Findings – Among six relationship maintenance strategies, positivity and openness are the most frequently used strategies while access and assurance are the least observed. In total, 70 percent of the senators’ Facebook pages show a low level of interactivity. Research limitations/implications – The study is limited to the samples of the current US senators. Practical implications – This study provides a useful insight for political public relations practitioners that features associated with relationship management strategies can be employed to develop better social network sites for political actors, in order to build or enhance relationships with public. Originality/value – Despite the importance of relationship management among political actors/organizations and public, and potential to establish relationships via social networking sites, only a few studies have tried to explore the relationship maintenance strategies on social network sites in the political arena.

Purpose – The purpose of this paper is to add to the knowledge about how to design websites that are stress-free, easy to navigate and relevant to children’s learning needs. Design/methodology/approach – This paper involves an observational study that reports the results of website usability among sixth-grade students in a private foreign school in Kuwait. The observation pertained to search performance, usability and navigation to find the needed information using the WebPath Express database. Findings – Most of the children navigated and searched the system without much prompting; they found the search box easily, as it was positioned at the top-centre of the page, and without keywords. Of the eight students, none used the narrow-down search option; they commonly performed searches using phrases, and consistency and simplicity aided the search process. Some gender differences were found. The boys got side-tracked easily and took a longer time to find the information they sought than the girls. User behaviour, generally, was influenced by the interface design. Research limitations/implications – Research about usability with different grade levels, with different languages and between genders needs to be conducted to provide more definitive conclusions. Sample size in observations can bring to light details that large samples cannot. The goal in observation is not statistical significance but small things that observations can bring to light. Practical implications – Web designers need to take into consideration the research results in the areas of user interaction with computers and software. In designing educational tools for the young, several elements that research in general, including this one, emphasizes have to do with the location of search boxes, navigation interface and design elements, all of which can aid the learning process while providing a rewarding and fruitful educational experience. Originality/value – These findings shed light on implications for cooperation between librarians and teachers and on design elements for sites tailored to school children.

Purpose – The purpose of this paper is to raise awareness of the importance for library and information services (LIS) to take the responsibility to find a manageable way to regularly monitor internet censorship in their countries, and to suggest a framework for such monitoring and to encourage manageable on-going small scale research projects. Design/methodology/approach – The paper follows on contract research for the IFLA Committee on Freedom of Access to Information and Freedom of Expression on country specific trends in internet censorship. Based on an extensive literature survey (not fully reflected here) and data mining, a framework is suggested for regular monitoring of country specific negative and positive trends in internet censorship. The framework addresses search strategies and information resources; setting up alerting services; noting resources for data mining; a detailed break-down and systematic monitoring of negative and positive trends; the need for reflection on implications, assessment of need(s) for concern (or not) and generation of suggestions for actions; sharing findings with the LIS community and wider society; and raising sensitivity for internet censorship as well as advocacy and lobbying against internet censorship. Apart from monitoring internet censorship, the framework is intended to encourage manageable on-going small scale research. Findings – A framework of internet censorship monitoring can support the regular, systematic and comprehensive monitoring of known as well as emerging negative and positive trends in a country, and can promote timely expressions of concerns and appropriate actions by LIS. It can support sensitivity to the dangers of internet censorship and raise LIS’ levels of self-efficacy in dealing with internet censorship and doing manageable, small scale research in this regard. Originality/value – Although a number of publications have appeared on internet censorship these do not offer a framework for monitoring internet censorship and encouraging manageable on-going small scale research in this regard.

Purpose – The overwhelming speed and scale of digital media production greatly outpace conventional indexing methods by humans. The management of Big Data for e-library speech resources requires an automated metadata solution. The paper aims to discuss these issues. Design/methodology/approach – A conceptual model called semantic ontologies for multimedia indexing (SOMI) allows for assembly of the speech objects, encapsulation of semantic associations between phonic units and the definition of indexing techniques designed to invoke and maximize the semantic ontologies for indexing. A literature review and architectural overview are followed by evaluation techniques and a conclusion. Findings – This approach is only possible because of recent innovations in automated speech recognition. The introduction of semantic keyword spotting allows for indexing models that disambiguate and prioritize meaning using probability algorithms within a word confusion network. By the use of AI error-training procedures, optimization is sought for each index item. Research limitations/implications – Validation and implementation of this approach within the field of digital libraries still remain under development, but rapid developments in technology and research show rich conceptual promise for automated speech indexing. Practical implications – The SOMI process has been preliminarily tested, showing that hybrid semantic-ontological approaches produce better accuracy than semantic automation alone. Social implications – Even as testing proceeds on recorded conference talks at the University of Tebessa (Algeria), other digital archives can look toward similar indexing. This will mean greater access to sound file metadata. Originality/value – Huge masses of spoken data, unmanageable for a human indexer, can prospectively find semantically sorted and prioritized indexing – not transcription, but generated metadata – automatically, quickly and accurately.

Purpose – The purpose of this study was to attempt to answer some plausible questions like what do teenagers prefer to read at leisure, how do they read and why do they read? With the rapid changes in information technology, there is tremendous change in means of communication. Today, much more information is available from electronic and digital media as compared to traditional books. A paradigm shift in information delivery from just information to infotainment has also affected the preferences of the information seekers. Teenagers are a demographic group under transition and they are not untouched by these rapid changes in technology and their impact on their reading preferences. Design/methodology/approach – For this purpose, a survey among 223 school-going (public/convent and government-/aided) teenagers aged between 12 and 18 years was done using a semi-structured questionnaire. Findings – The findings revealed a decline in sports and outdoor recreational activities during leisure, and only 20.6 per cent teenagers preferred reading during leisure. However, self-perception as an avid reader was expressed by majority (53.8 per cent). Fictions were liked by > 75 per cent teenagers; however, non-fictions were also liked by majority (61.8 per cent). The reading preferences of the children were found to be affected by their age, their gender and the type of schools they attended. A significant inverse relationship of television watching and movie-going was observed with reading time. Research limitations/implications – The biggest limitation was inability to directly interact with the students and inability to gather data from more schools. Practical implications – By knowing the current reading trends, leisure time habits and exposure to different means of information technology, the choice of medium for knowledge dispersal could be done. The study would help in providing a basis for a strategic change in the ratio of conventional books and other information media in the library. Social implications – By identifying the media exposure time and popularity, proper steps may be taken in order to enrich the particular media and to ensure that quality of information available on the media can be directed for social benefit in large. Originality/value – The impact of demographic and environmental variables on reading habits of teenagers has not been evaluated in this part of the world, especially in view of the paradigm shift in information technology and the growing influence of electronic media and social networking. An understanding of this mutual relationship would help in modifying the reading behaviour of the teenagers.

Purpose - This selected annotated bibliography is designed to aid any user with access to the internet in performing legal research, without requiring access to expensive legal research databases and subscription services. Design/methodology/approach - These online resources are regularly referred to by those hoping to help self-represented litigants or those without access to paid legal resources. Findings - As traditional legal research databases, such as HeinOnline, Lexis, and Westlaw become more and more expensive, while at the same time legal services become more expensive, these free and open legal research resources are increasingly important, particularly for self-represented litigants. This selected bibliography contains resources that will be helpful to librarians in all types of libraries, from public to academic, from county law libraries to large, private law school libraries. Originality/value - This is an original annotated bibliography that may be valuable to those working in libraries, who are regularly asked questions about legal research or resources.

Purpose – Does the same news item on three different online news platforms, namely: newspapers, blogs and video news, impact each of perceived source credibility, likeability, content believability and attitude toward a message, differently? The paper aims to discuss these issues. Design/methodology/approach – An experimental approach conducted among university students is adopted. Findings – The psychometric properties of the instruments used are supported. Results showed that source credibility did not differ for the three platforms, indicating that respondents did not find one platform less credible than another. However, differences were observed on each of content believability, likeability and attitude toward the message. Online newspapers scored highest in all of these. Blogs came second in both content believability and likeability, while video news came second in attitude toward a message. Research limitations/implications – A number of limitations are noted. In particular, generalisability of findings to all youths in the country and beyond must be done with extreme caution. Practical implications – The results suggest that the medium does change the message and online newspapers as a platform retain an advantage despite the arrival of alternative new media platforms, represented by blogs and video news. The latter emerges as the least effective indicating that respondents appear to prefer reading their news. Originality/value – The paper uses an experimental approach and robust measures to compare news platforms across a number of elements in the communication process among a strong user segment.

Purpose – This article aims to develop a framework that considers digital archiving as a form of networked information production, in which the different stages of producing a digital archive are modularized and distributed across different actors. The framework is applied and developed within the context of designing a digital archive for the electronic artwork Rider Spoke. More specifically the framework is applied and developed within the context of designing a subject scheme that provides its users with consistent yet relevant access to the content of the archive. Design/methodology/approach – A total of 74 postgraduate students from the Information School at the University of Sheffield were invited to tag four videos from the Riders Have Spoken archive as a voluntary exercise. Students were evenly distributed across the four videos and each participant was invited to generate up to ten tags; with each tag or annotation representing a point of interest in the content of the video for viewer. The time was also noted. In total, 46 students completed the exercise and this generated 356 user tags. As a collection these tags and annotations represent the terms and vocabulary on which a subsequent content analysis was conducted and a subject language developed. Findings – The development of a subject scheme for a particular single electronic artwork with seven facets, sub-facets, and illustrative examples is presented. The design of the scheme and its relations to prior work in classification is discussed. Research limitations/implications – Implications of the research for the design of a digital archive and the methods used to construct them are discussed Originality/value – The originality of the article lies in its characterization of digital archiving as a form of networked information production; and the application of the framework to the design of a faceted scheme enabling subject access to the digital archive of an electronic artwork called Rider Spoke.

Purpose – The aim of this paper is to research the difference in reading and learning from print versus electronic media in a professional and educational setting. To what extent does the materiality of the medium influence the efficiency and effectively of the reader? What is needed to create “digital born” information rich texts? In part 2 changing presentations of educational texts on paper, LCD screen and through a mind map are addressed. Design/methodology/approach – In depth comparative tests with a great number of subjects between print-on-paper, e-ink screens and LCD screens. In part 2 the results of learning from differently structured texts from paper, screen and mind maps respectively are reported. The subjects had to read the texts and subsequently had to answer knowledge questions about the content. Group discussions have been carried out thorough the test. Findings – All tests show that print-on-paper is still a superior medium for learning and digesting complicated and elaborate texts, while electronic screens are appreciated for quick information gathering, communication and navigation. Electronic representations of information and knowledge demands that the structure of the writing has to change. Research limitations/implications – Given the rapid development in electronic displays, many issues – in particular ergonomical – become a “moving target”. An important limitation – which is one of the quests of this research – is the lack of sufficient genuine digital born texts. Practical implications – The need is to start and review the writing process; the appearance but also the structure of information and knowledge rich texts. A second issue is the need to develop easy capabilities to make electronic texts as easy a “tool” as the print text with underlining, comments and notes. Originality/value – This is deep qualitative research in comparison with quantitative tests and a comparison between professional information acquisition and learning

PurposeThe purpose of this paper is to research the difference in reading and learning from print versus electronic media in a professional and educational setting. To what extent does the materiality of the medium influence the efficiency and effectively of the reader? What is needed to create “digital born” information rich texts? In Part 1, sustained reading of information and knowledge rich texts is addressed.Design/methodology/approachIn‐depth comparative tests with a great number of subjects between print‐on‐paper, e‐ink screens and LCD screens. In Part 1 the results of tests with sustained reading of information and knowledge rich texts are reported.FindingsAll tests show that print‐on‐paper is still a superior medium for learning and digesting complicated and elaborate texts, whilst electronic screens are appreciated for quick information gathering, communication and navigation. Electronic representations of information and knowledge demand that the structure of the writing has to change.Research limitations/implicationsGiven the rapid development in electronic displays, many issues – in particular ergonomical – become a “moving target”. An important limitation – which is one of the quests of this research – is the lack of sufficient genuine digital born texts.Practical implicationsThe need to start and review the writing process; the appearance but also the structure of information and knowledge rich texts. A second issue is the need to develop easy capabilities to make an electronic text as easy a “tool” as the print text, with underlining, comments and notes.Social implicationsThe development of novel ways of publishing educational texts.Originality/valueDeep qualitative research in comparison with quantitative tests. Comparison between professional information acquisition and learning.

PurposeThe purpose of this paper is to discuss the importance of relationship fundraising and cultivating committed donors for nonprofit news outlets seeking financial sustainability, particularly during a time of major changes in the journalism industry.Design/methodology/approachThe paper examines four nonprofit news organizations and their audiences of financial contributors. Results from a survey of 465 donors and subsequent interviews with donors are discussed.FindingsNonprofit news organizations rely heavily upon individual supporters who typically give often but in small chunks. Donors tend to favor nonprofit journalism organizations that report quality, local news stories not usually found in other news sources. Donors place a premium on developing a relationship with journalists in their communities and are likely to support their local nonprofit news source once the news outlet has earned their trust.Research limitations/implicationsNews organizations were allowed to choose which donors received invitations to take the survey, and donors to one news organization provided the vast majority of responses. Future research should explore how nonprofit journalism donors differ from donors to other types of nonprofit organizations.Practical implicationsThis paper reveals new data about audiences of emerging media organizations. The interests and behaviors of donors help to provide new insights into audience engagement.Originality/valueThe paper profiles donors to four relatively new nonprofit organizations and investigates their motivations for providing financial support. Managers of communication organizations could benefit from new strategies for audience cultivation.

Purpose – The purpose of this study is to evaluate the status of eight interoperability protocols within repositories of electronic theses and dissertations (ETDs) as an introduction to further studies on feasibility of deploying these protocols in upcoming areas of interoperability.Design/methodology/approach – Three surveys of 266 ETD repositories, 15 common ETD management software solutions, and 136 ETD experts were conducted in order to appraise the protocols. These protocols were evaluated in four categories of aggregation, syndication, distributed search, and publishing protocols.Findings – This study revealed that, despite its drawbacks, Protocol for Metadata Harvesting (PMH) is still the most utilized interoperability protocol within ETD providers, ETD software developers, and implementers, followed by ATOM and Object Reuse and Exchange (ORE) protocols. However, in all competitive areas related to performance and functionality, ORE surpasses other protocols. It was also found that the three protoc...

Purpose – ‐‐ The aim of this article is to locate and describe collections of digitized primary sources of value to scholars and librarians in the fields of women's history and gender studies. This bibliography focuses on digitized primary source collections related to the global history of women.Design/methodology/approach ‐‐ This article provides an overview of subscription databases and open access websites dedicated to women's history primary source collections available electronically. Priority was given to sites with materials or transcriptions available in English, those that represented a diversity of aspects within women's history and those that are curated by scholars in the field or supported by academic institutions. Two major criteria for inclusion in the list were that a large portion of the collection must focus on women's history and that the site could be navigated in English.Findings ‐‐ The majority of these collections are focused mainly on the history of American and British women and secondarily on the history of women from other cultures and global regions. While some primary sources have been digitized and made available online relating to Asian, African, South American and Latin American women's history, they appear as part of more general regional primary source collections.Originality/value ‐‐ Though there are a number of excellent librarian or scholar web guides available online, a thorough examination and comparison is lacking from professional literature.

PurposeThe purpose of this paper is to assess how well digital piracy self‐report intentions predict actual digital piracy behaviors in service marketing research.Design/methodology/approachStudy 1 collects 321 surveys to investigate potential measurement issues related to digital piracy intention formation. Study 2 replicates Study 1 based on a separate sample of 267 respondents, and additionally links digital piracy intentions to directly observed digital piracy behaviors across a peer‐to‐peer network.FindingsThe results first validate a strong predictive relationship between self‐report intentions and observed digital piracy behaviors (R2=0.36). Second, common method bias and measurement error do not appear to threaten the veracity of reported results. Third, a social psychological model of how digital piracy behaviors emerge is validated based upon the folk theory of the mind. Finally, a two‐dimensional conceptualization of frequency of past behaviors is identified based upon exploratory factor analysis using structural equation modeling.Research limitations/implicationsThe research reported here relies on experimental methods of measuring peer‐to‐peer network activity. Future research might consider the motivational and attitudinal antecedents to digital piracy intention formation.Practical implicationsThe results afford service marketers assurance that self‐report measures of digital piracy behavioral intentions can serve as predictive measures of future behaviors. This helps make the collection of data in this context both achievable and practical. Also, a methodological framework is identified to strengthen measurement models associated with this type of research.Originality/valueThe research provides a first effort to empirically relate behavioral intention data to unobtrusively observed digital piracy behaviors across peer‐to‐peer networks.

PurposeThe purpose of this study is to investigate the influence of electronization in improving the effectiveness of citizens' democratic participation in the context of e‐petitioning. With this aim, the current study worked to ascertain what influences citizens' offline and online petitioning and the extent to which electronization empowers citizens for effective e‐petitioning.Design/methodology/approachThe paper uses a case study from Sutharyakeralam meaning “Transparent Keralam” to determine the extent to which e‐petitioning worked for protecting a public irrigation canal in Kerala (India). Data were obtained through in‐depth interviews with relevant government officials, journalists and petitioners who reside near the canal. Secondary data used for the case analysis consist of petitioners' documents. Using a content analysis, this paper assesses citizens' ability to participate and influence decision making.FindingsFindings illustrate adequate citizen participation before and after the electronization of the grievance redress mechanism. Results also show if there are adequate publicizing facilities, e‐petitions can empower citizens to engage effectively in efforts to fight for their human rights.Research limitations/implicationsThe scope of the study is limited to exploring the determining parameters that may improve democratic participation in an issue of environmental pollution. Results imply that adequate policies to ensure the involvement of participants are essential to enable e‐government initiatives to deliver on the ideals of e‐democracy for equity and justice.Originality/valueEarlier studies on e‐participation were less adequate in explaining the influence of electronization on citizens' capability for effective e‐petitioning. The current study attempts to explore the enablers of effective e‐petitioning. Drawing on the canal case study, arguments are presented that explain the possible success and failure of e‐petitioning initiatives in India.

PurposeConsumers are increasingly connected to each other through electronic devices. Consequently, the potential for online retailer (hereafter, e‐tailer) initiated communications delivered through electronic media to inspire viral‐like e‐WOM processes among consumers is also expanding. Microblog postings and e‐mails may impact consumers' perceptions of retail web sites (e‐servicescape). These perceptions may trigger other outcomes (i.e. greater trust, patronage, or e‐WOM) that redound to e‐tailers' interests. The first purpose of this paper is to expand online e‐tailers' (e‐tailers') understanding of how and whether microblog postings affect consumers' e‐servicescape perceptions. The second purpose is to investigate how and whether e‐servicescape perceptions influence consumers' trust in e‐tailers' web sites, patronage of e‐tailers, and propensity to engage in e‐WOM about e‐tailers' messages.Design/methodology/approachBy integrating the e‐servicescape construct with the Network Coproduction Model of WOM theory, a model is developed. This model examines how e‐communication efforts affect consumers' perceptions of e‐servicescape, trust, e‐tail patronage and e‐WOM. Each relationship is investigated through a consumer survey.FindingsFindings suggest: microblog postings may have a negative impact on consumers' e‐servicescape perceptions; retail web site's usability, financial security, customization, and entertainment value positively affect consumers' trust; and consumers' trust positively impacts retail patronage and e‐WOM intentions.Practical implicationsPrescriptive insights for managing microblogging in ways that more favorably influence consumers' perceptions of e‐tailers' e‐servicescapes – and subsequently consumer trust in, patronage of, and e‐WOM about the retailer and its web site – are developed.Originality/valueThe paper is the first to integrate word‐of‐mouth theory with e‐servicescape to test a model examining how microblog postings affect e‐servicescape perceptions, consumer trust, consumer retail patronage, and e‐WOM intentions.

Purpose‐‐ The purpose of this paper is to identify internet resources that offer comparisons of the 50 US states in various subject areas.Design/methodology/approach ‐‐ Organizations, agencies, and businesses offering state comparisons as part of multi‐ or single‐topic presentations are included as an overview of available resources.Findings ‐‐ Many reliable, detailed, current, and usable comparison statistics are available on a variety of issues and subjects for all 50 states.Originality/value ‐‐ Awareness of these resources is of value to librarians assisting students and researchers. Familiarity with the variety of state comparison web resources freely available facilitates ease of information location for librarians, students, and researchers.

Purpose – ‐‐ This paper aims to introduce readers to international governmental information sources.Design/methodology/approach ‐‐ The paper offers an introduction to international information sources and research methods as well as governmental structural information while providing an overview of the United Nations and European Union as well as several other sources.Findings ‐‐ International information comprises governmental, intergovernmental and non‐governmental sources. Knowledge of government structures with regard to international governments can provide guidance in locating specific governmental information.Research limitations/implications ‐‐ Due to myriad information sources, it is impossible to provide a comprehensive overview of international governmental sources. Also, technology and changing governments add to the challenge of becoming familiar with informational sources in a shortened amount of time.Originality/value ‐‐ This paper provides an introduction to international governmental sources for the general reference librarian with the ultimate purpose of providing clarity and confidence when offering international governmental reference services.

PurposeE‐books are an important and growing type of digital resource. Academic libraries have traditionally had a major role in selecting books and making them available to learners, scholars, and researchers. Therefore the processes and criteria that they apply in the selection and acquisition of e‐books may potentially have significant consequences for the future viability of e‐books as a product. This paper aims to report on research into the criteria and processes that academic libraries use to choose e‐books.Design/methodology/approachSemi‐structured interviews were conducted with 27 librarians in seven academic libraries in the UK.FindingsAcademic libraries purchase e‐books from a portfolio of different vendors. In order to select the books and packages that they acquire they apply a number of criteria, including business models, licence, price, platform, interface, subject coverage, and match to reading lists. High on the list of librarians' concerns are: the variation in and complexity of business models for purchasing, licence variety and digital rights management (DRM) restrictions, and perceived high prices.Originality/valueThis study focuses directly and in depth on the buying and selection processes and criteria. Insights offered by this study may be of value to publishers, aggregators and librarians.

PurposeThe aim of this paper is to explore the role of the blogosphere in framing Alitalia's performance during its 2008 crisis.Design/methodology/approachContent analysis was chosen as research method to investigate bloggers' perceptions of Alitalia's crisis. Five major Italian blogs were selected and each blog was operationalised in units of analysis and explored for posts and post comments. The final sample comprises 27 blog posts and 467 blog post comments.FindingsThe results show that the Italian blogosphere was mostly interested in the exploration of technical, economic aspects of the crisis and consequences for the community. Although some differences in the way the crisis was discussed by bloggers and blog readers are visible, both bloggers and blog readers primarily framed Alitalia's crisis with a negative tone and were extremely critical towards the Italian government and Alitalia management in the way they handled the crisis.Research limitations/implicationsBecause of the choice of a qualitative inquiry, based on a single case study, generalisability of results is not possible.Practical implicationsThis analysis suggests that crises are framed differently in the blogosphere than in traditional media and therefore, public relations managers should differentiate their crisis response strategies addressed to the blogosphere from those for traditional media. The lack of official statements by Alitalia also shows that public relations practitioners should have taken a more active role in the discussions in the blogosphere to correct wrong or distorted information in posts and comments.Originality/valueThis study provides practitioners and scholars with interesting insights into the blogosphere and bloggers' opinions during a crisis situation.

PurposeCompany disclosures on the web are a useful tool to promote the efficiency of financial markets. Moreover, they can be a source of strategic financial communication. The objective of the study reported in this paper is to make an inventory of the information published on the web sites of companies listed in the Moroccan and Tunisian stock exchanges, and to compare the practices of those companies with those of their European counterparts. The study also seeks to identify the determinants of these disclosures.Design/methodology/approachThe study develops a composite scale to measure the quality of web site disclosures. This scale is used to score the web sites of the top 91 companies listed on the Casablanca and Tunis stock exchanges in 2007. The quality of those web sites is compared with the quality of some web sites of European companies. A number of hypotheses relating to the determinants of web site quality are then tested using linear modeling techniques.FindingsTwo thirds of the firms listed in the Casablanca and Tunis stock exchanges have a web site (www.casablanca‐bourse.com). An average of 39.7 percent of Moroccan web sites and 19.4 percent of those from Tunisia meet the benchmark quality criteria used by this study, compared with between 48 percent and 61 percent for European firms. The average extended score is 32.80 percent; Moroccan firms score 38.34 percent on average, while Tunisian firms score 28.12 percent. The determinants of this information level are found to be accounting performance and the proportion of shares held by foreigners. Web site quality is also linked to firm size. Apart from those characteristics, no effect of the economic sector, the country or market performance could be detected.Originality/valueThe study presents an international comparison (north/south) and builds a novel scale in order to explain web disclosures. This is an area that has not previously been explored, and includes some financial markets that are under‐researched.

PurposeThe purpose of this study is to investigate the current and potential use of virtual teams in the Indian context.Design/methodology/approachThe use of virtual styles and strategies was assessed through a series of questionnaires, focusing on managerial aspects. The sample consisted of companies and individuals from Europe, who work on virtual assignments. The results were analysed, paying particular attention to the actual usage and potential future usage of virtual assignments.FindingsIt was found that a disparity between the actual and the potential use of virtual delegates exists. Furthermore, the increasing use of virtual delegates requires tailored intercultural training, which meets the specific demands of these delegates and the requirements of virtual teamwork. The paper goes on to discuss how traditional training can be adapted for the training of virtual assignees.Originality/valueThe findings have implications for both academics and practitioners, as they indicate that there is significant potential for further growth in the use of virtual assignments. In particular, the paper highlights the need for specific, dedicated training in virtual assignments, as this has a substantial impact on their success.

Purpose – The purpose of this research is to investigate the increasing use of online communication for sharing knowledge by examining what bloggers on an online academic newspaper have to say about diversity.Design/methodology/approach – Ten diversity blogs from a popular online academic newspaper, The Chronicle of Higher Education, were analyzed for content to understand the extent to which bloggers responded to blogs related to diversity.Findings – This study offers a glimpse about blogging posts as it relates to diversity and how individuals respond to the content of these diversity blogs. Some blogs took on a confrontational tone while others sought to engage and educate.Originality/value – While research on technology is ongoing, the degree to which scholars discuss diversity with peers in an online format is relatively limited.

PurposeThis paper aims to identify which marketing activities libraries are using to promote electronic resources and to examine how libraries are measuring the successes or failures of their marketing plans.Design/methodology/approachThe research analyzes the literature published in library science on marketing techniques for electronic resources in use at libraries; the corpus is composed of 24 documents published from 1994‐2009. The literature is qualitatively analyzed to determine the techniques in use, the libraries' goals, targeted groups, budgets, and assessments of their marketing plans.FindingsA total of 38 unique marketing techniques were discovered in the 24 documents consulted for this research. The four most popular techniques were patron training in a group setting, flyers/brochures, e‐mails to patrons, and surveys. Libraries were generally unclear about stating the goals for their marketing plans but were able to easily identify the target of their marketing efforts. Budgeting was inconsistent among libraries included in this research; nine libraries reported having either no budget for marketing or did not mention budgeting in the article. Assessment was the weakest part of the marketing plans, with four libraries not documenting an awareness of the need for assessment and seven libraries noting an understanding of the need to evaluate their plan but unsure how to do so.Originality/valueBased on the analysis the paper makes it clear that as libraries engage in marketing activities, they should make themselves aware of general principles before beginning their plan. Special focus should be given to selecting activities that match the goals of the marketing plan and choosing an appropriate evaluation technique before beginning the marketing activities.

PurposeThe purpose of this paper is to report on users' information behaviour in China, a topic which has not been researched extensively. The aim is to help producers and providers collect and develop more electronic resources.Design/methodology/approachThe study investigates users' information behaviour at seven “211 Project” universities in Wuhan, a city in central China. These universities all have access to the resources of the National Science and Technology Library (NSTL). The questionnaire includes questions about respondents' basic identifying information (educational level, job, etc.) and their information service requirements. Correlations among users' education level, users' jobs, users' retrieval methods, literature use, etc. were analysed.FindingsThe results show that most NSTL users are graduate students and young staff members. and the number of male users surpasses female ones slightly. The purpose of the utilisation of electronic resources for customers is scientific research, teaching and the need for self‐development. During a year, the demand of users is the highest in March and the lowest in August. The users' knowledge service types include learning the progress of science and technology, citation retrieval and analysis, statistical analysis, intelligent retrieval and knowledge aggregation.Practical implicationsThe findings suggest that electronic resource producers should offer more foreign literature and providers should improve the quality of services.Originality/valueThe paper provides suggestions for the further improvement of NSTL to fulfill the information needs and requirements of users.

PurposeThe purpose of this paper is to address the dangers for a highly trained group of professionals – academic librarians – in responding to the challenge of divesting their libraries of a very large amount of printed material.Design/methodology/approachThe approach takes the form of a general view of the current state‐of‐play in library management vis‐à‐vis the e‐revolution, in terms of the corresponding preservation of printed materials.FindingsTraditionally, the majority stock of any library, rarely used printed books and journals seem to have become a liability and a burden in this web‐spun, e‐raddled world. Academic librarians are becoming active participants in the rush to achieve a “print→less” heaven. For the first time in history on such a scale and in any period of war or peace, the next 20 years could witness a huge and deliberate global dispersal and even destruction of a substantial portion of the printed word in university, college and research libraries. This Fahrenheit 451‐equivalent event would be carefully planned not by ruthless despots and capricious censors riding roughshod over the bodies of librarians to re‐write historical records, but by … the librarians themselves. This is not just “bibliobabble” – defined here as the reactionary ravings of the bibliophile against a tidal wave of e‐books and digital content. Given librarians' innate professional ability for organized thoroughness, a series of small local projects, largely unremarked in the wider world, would be very speedily executed, leading to global and possibly uncoordinated weeding. This sustained dispersal or destruction of printed material from the protective walls of universities and colleges, without the usual finesse or adequate time or resources, will re‐classify “ordinary” works into titles of “relative” or even “absolute” rarity worldwide. Academic librarians will have created a new profession for themselves – “rare book engineers” – by massively reducing the number of copies held in the world's libraries and relying on private book collectors (if they still exist in 2060) to acquire any of the millions of discarded titles and preserve them for posterity.Practical implicationsLibrarians need to consider carefully how and where lesser‐used printed materials will be disposed of and sent.Originality/valueUsing practical examples from many years of experience in librarianship, the author states some strong personal opinions on this matter.

Purpose – This paper aims to provide an overview of legal reference sources available from ProQuest, specifically Legislative Insight and Congressional, with a focus on their scope and usability for particular types of legal reference queries. Design/methodology/approach – ProQuest resources useful for legal research were located, evaluated and discussed. Findings – ProQuest legal resources are not as prominently displayed as many of the vendor’s other subject-specific offerings, but once located, several of them can be used collaboratively to fully research a single legal issue from inception to practice and enforcement. Originality/value – The examination of the resources in this study will provide academic librarians with an understanding of which ProQuest resources should be used in collaboration with each other to answer general legal enquiries as well as in-depth, specific statutory research.