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PurposeThe main aim of this paper is to present the results of a study examining managers' attitudes towards the deployment and use of information and communications technology (ICT) in their organisations. The study comes at a time when ICT is being recognised as a major enabler of innovation and new business models, which have the potential to have major impact on western economies and jobs.Design/methodology/approachA questionnaire was specially designed to collect data relating to three research questions. The questionnaire also included a number of open‐ended questions. A total of 181 managers from a wide range of industries across a number of countries participated in the electronic survey. The quantitative responses to the survey were analysed using SPSS. Exploratory factor analysis using Varimax rotation was used and ANOVA to compare responses by different groups.FindingsThe survey showed that many of the respondents appeared equipped to work “any place, any time”. However, it also highlighted the challenges managers face in working in a connected operation. Also, the data suggested that many managers were less than confident about their companies' policies and practices in relation to information management.Originality/valueA next step from this exploratory research could be the development of a model exploring the impact of ICT on management and organisational performance in terms of personal characteristics of the manager, the role performed, the context and the ICT provision. Also, further research could focus on examining in more detail differences between management levels.

PurposeInformation security is becoming increasingly more important as organisations are endangered by a variety of threats from both its internal and external environments. Many theorists now advocate that effective security policies should be created at senior management level. This is because executives are able to evaluate the organisation using a holistic approach as well as having the power to ensure that new systems and procedures are implemented in a timely manner. There is, however, a continuing lack of understanding regarding the strategic importance of managing information security. In addition, there is a gap in the literature on the relationship between directors and information security strategy. This paper attempts to close this gap by exploring how directors perceive their organisation's security and what factors influence their decisions on the development and implementation of information security strategy.Design/methodology/approachThe research is based on constructivist grounded theory. Forty‐three interviews were conducted at executive level in 29 organisations. These interviews were then coded and analysed in order to develop new theory on directors' perception of risk and its effect on the development and implementation of information security strategy.FindingsThe analysis shows that senior managers' engagement with information security is dependent on two key variables: the strategic importance of information systems to their organisation and their perception of risk. Additionally, this research found that these two variables are affected by both organisational contextual factors and the strategic and operational actions undertaken within the business. Furthermore, the results demonstrated that the two board variables also have an impact on the organisation's environment as well as its strategic and operational actions. This paper uses the data gathered from the interviews to develop a model of these factors. In addition, a perception grid is constructed which illustrates the potential concerns that can drive board engagement.Practical implicationsThe paper illustrates the advantages of using the perception grid to understand and develop current and future information security issues.Originality/valueThe paper investigates how organisational directors perceive information security and how this perception influences the development of their information security strategy.

PurposeThe paper seeks to investigate how the information assurance (IA) efforts of organisations should be aligned with their business strategy. From this analysis, a conceptual model of alignment is presented. This framework shows several organisational factors that can influence alignment.Design/methodology/approachA number of published works on alignment are discussed in order to develop a conceptual model of IA fit. In addition, Venkatraman's six perspectives of alignment are used as a framework to suggest future research in this area.FindingsThe paper presents a definition of information assurance and proposes various reasons why IA is a strategic issue and should be aligned with both IT and corporate strategy. From the literature, a conceptual model illustrating the variables that can influence alignment is presented.Research limitations/implicationsA clear conceptualisation of alignment is needed. Six potential research models and associated research questions are proposed.Practical implicationsThe paper concludes with a number of management and research implications. In looking at the implications for managers, it is argued that any alignment framework should include adequate metrics for checking the strategic fit on a continuous basis.Originality/valueThis paper is an initial attempt to fulfil an identified gap in the literature, namely the lack of research undertaken on IA and corporate strategy alignment. It offers practical help for management so that they can improve the fit between IA and business strategy. It also offers several avenues of potential future research using Venkatraman's six perspectives of fit.

PurposeThe purpose of this paper is to study the relationship between project success factors and actual project success. It reports on an investigation into those factors within the direct influence of project managers that can make a real difference to the outcome of project endeavours.Design/methodology/approachUsing principal components analysis (PCA) on 60 questions about actual project work performance collected from four culturally different regions (UK, France, Norway and China), nine distinctively different critical success factors were found. Similarly, using PCA on ten project success items, three distinctively different project success criteria were extracted.FindingsThe most important factors in improving managerial ability to deliver results in time and at cost were strong project commitment, early stakeholder influence, stakeholder endorsement of project plans and rich project communications. To secure project impact, strong project commitment and rich project communications were the main contributors. A well‐structured and formal project approach and well understood and accepted project purpose, implying high quality management, also scored high. Captured experience was best supported by a well‐structured and formal project approach and rich project communications.Practical implicationsAs the project approach increases as a means for implementing strategic goals, project managers should devote increasing energies into rich communication both within the project and towards the project environment.Originality/valueThe study is cross‐cultural. It shows that successful project management, regardless of cultural differences, still depends on “hard features” such as professional planning and cost control, but that “soft skills” such as rich communication and learning from experience are prerequisites for project management to achieve superior project success.

PurposeThis paper reports on the development of a workplace‐based e‐learning programme for small and medium enterprise (SME) managers in five European countries. The course is designed to address the specific needs of SME managers who, it has been noted, represent a significant proportion of the EU workforce but often experience difficulty in finding time or resources to undertake relevant training. The aim of this paper is to present the design principles developed to underpin the programme. These principles were developed specifically to address the need for greater pedagogic structure in the design of e‐learning courses.Design/methodology/approachThe course design was informed by a literature review of e‐learning and management learning and by a set of focus groups conducted to identify the specific concerns of SMEs with regard to accelerating their learning in the workplace. The course structure was further refined through trial workshops in all five partner countries.FindingsThe paper presents a pedagogic framework and a structured set of design features, both of which were built into the course as a result of the research undertaken. It also provides reflections on the efficacy of the design process that resulted in the formation of the design principles, and also the prospects for e‐learning programmes in supporting accelerated learning in the workplace.Practical implicationsThe design process and reflections may usefully be extracted to inform other cross‐national or SME‐focused e‐learning programmes.Originality/valueThe paper draws on theory and research data to demonstrate the importance of thorough research in e‐learning course development.

The diversity and sometimes‐sporadic nature of research in the area of knowledge management (KM) points towards the need for a better understanding of the underlying framework of issues and potential research topics. This paper describes the search for a research agenda in this fast developing area. Important issues were identified through a general review of the KM literature followed by a survey of business practitioners, consultants and academics at a one‐day conference dedicated to the subject. The investigation was carried out in the context of a feasibility study for a proposed KM Centre at Henley Management College in the UK. The survey followed an interpretivist approach employing open‐ended questions that sought to establish important issues in KM and to examine the benefits that participants would seek from a such a forum of practitioners and academics. A conceptual framework of disciplines and key topics was developed from the literature review and applied to the issues identified in the survey. The results point towards three areas of significant interest, namely: (i) implementation issues, (ii) best practice, and (iii) measurement. Additionally, the nature of the fast evolving field of knowledge management points to the need for more interactive research that brings together the different players in the field into a tighter and faster learning cycle.

Examines the Management Charter Initiative′s Senior Manager′s Standards project and assesses its effect on the long‐term development of organizations using it. Also investigates the effects of crediting competence (CC) and its future uses.