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1. Airport quality and productivity changes: A Malmquist index decomposition assessment.

Author

De Nicola, Arianna, Gitto, Simone, and Mancuso, Paolo

Subjects
*AIRPORT management, *PRODUCTION (Economic theory), *QUALITY of service, *PERFORMANCE evaluation, *PASSENGERS
Abstract

Highlights: [•] This paper analyses the productivity of 20 Italian airport management companies. [•] We directly assess the impact of quality of services on productive performance. [•] Italian airports have experienced a progressive decline in their productivities. [•] Decline in productivity can be attributed to a low level of quality of services. [•] They should invest more resources in an effort to reduce passenger waiting time. [Copyright &y& Elsevier]

Published
2013
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