1. Evaluation of Knowledge Management Maturity
- Author
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Anahita Maleki, Mohamad Hasan Salmani, Hossein Amoozad Khalili, Azita Sherej Sharifi, and Somaye Rahnama Farshami
- Subjects
Information Systems and Management ,Knowledge management ,business.industry ,Computer science ,Knowledge economy ,Knowledge engineering ,Knowledge value chain ,People Capability Maturity Model ,Computer Science Applications ,Technology management ,Artificial Intelligence ,Organizational learning ,Personal knowledge management ,Service Integration Maturity Model ,business - Abstract
Confronting fierce global competition, organizations have implemented knowledge management to enhance competitive advantages. With increasing investments in resources for knowledge management implementation in many organizations, measuring knowledge management maturity has become an important agenda among researchers and practitioners. This study develops a knowledge navigator model (KNMTM) to navigate knowledge management (KM) implementation journey. The KNM comprises two frameworks: evaluation and calculation framework . In order to gain and sustain a competitive advantage in the global economy, today's organizations need to effectively mobilize their knowledge resources. Knowledge management consists of a special systematic and organizational process in which one is allowed to acquire, organize, maintain, apply, distribute, publish and recreate both explicit and implicit knowledge for the staff to promote the organizational performance and value creation. Knowledge management maturity, the level of capabilities that exist in an organization with their different dimensions influence the knowledge management process. Every organization, as judged by functions it has performed on knowledge management is at a certain level of maturity that shows its status quo on knowledge management. KMMM (knowledge management maturity model) in an organization describes some steps of growth that can be expected by the organization to reach its knowledge management development. One maturity model is made up of some maturation levels that can be obtained step by step by an organization over a period of time (1). However, in current KM maturity models, there is a lack of an evaluation framework with detailed items and procedures which could be easily obtained and fully understood by practitioners and researchers. This study develops a
- Published
- 2012
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