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Forward from the sustainability agenda of Brundtland in 1987 and the increasing demand for energy efficient buildings, the building industry has taken steps in meeting the challenge of reducing its environmental impact. Initiatives such as ‘green’ or ‘sustainable’ design have been at the forefront of architecture, while green assessment tools have been used to predict the energy performance of building during its operational phase. However, there is still a significant hap between predicted or simulated energy measurements compared to actual operational energy consumption, or is more commonly referred as the ‘performance gap’. This paper tries to bridge this gap by comparing measured operational energy consumption of a Green Building Index (GBI) certified office building in Kuala Lumpur, with its predicted energy rating qualification.

Malaysia’s carbon emissions grew by +235.6% from 1990 to 2005, largely due to an increase in national energy demand of 210.7% from 1990 to 2004. This unparalleled carbon emission growth, along with business-as-usual (BAU) practices will put Malaysia at high risk for carbon lock-in and a very unsustainable path of development. Malaysia clearly needs to make significant and urgent changes in its policy, economy, industries and lifestyle in order to reduce its climate change impacts. In 2010 Malaysia announced a voluntary commitment to reduce 40% of its greenhouse gases (GHG) emissions by 2020 (from 1990 levels). Without emissions mitigation and conservation policies, Malaysia is unlikely to meet its emissions reduction targets. Presently, Malaysia has no energy efficiency legislation in its growing building sector. This paper reviews existing building policies and energy efficiency measures in Malaysia and highlights the need to implement mandatory energy efficiency building codes in reducing the sector’s impact on climate change.

Performance Measurement System (PMS) is an effective performance measurement tool and technique that is being widely implemented in the global industries. Literature has suggested the significant contributions of its implementation in enhancing the strategic service delivery and performance. However, there is little study undertaken to explore the PMS implementation in Facilities Management (FM) industry, particularly focusing on Malaysia. This study explores the PMS practice among FM practitioners and their knowledge in Performance Measurement (PM) generally. Findings from this study also proposed the 20 contributing factors that the FM practitioners believed are the barriers in implementing PMS. This research also suggests the future research opportunities in developing a PMS framework that can be used as guidance for FM service delivery in Malaysia.