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Start Over Author "Akulov, Mikhail" Publisher dvv media international ltd.
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1. Enhancing the quality of life: customer focus as part of the Russian Railways reform programme, the Federal Passenger Company was established in 2010 to revitalise the country's inter-city passenger services and improve its efficiency. Chris Jackson asked FPK CEO Mikhail Akulov how the transformation is going

Author

Akulov, Mikhail

Subjects
Passenger rail services, Customer relations, Business, Business, international, Transportation industry
Abstract

What is your top priority for the development of long-distance passenger trains in Russia? We have a very straightforward mission at JSC FPK: we raise the quality of life by [...]

Published
2012

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