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This study seeks to assess user perception of the quality of public library services in the Greater Accra Region of Ghana using the LibQUAL+ model. Based on a quantitative approach, the study surveyed 180 patrons of public libraries in the Greater Accra Region of Ghana using convenience sampling technique. Data was analyzed using interpretative techniques. The results showed that patrons were dissatisfied with the quality and depth of equipment and facilities (conducive environment for learning, internet connectivity and computers) and current library materials (print and electronic). A major concern was the absence of internet connectivity and digital collections. Among other things, the study recommends that public librarians would need to vigorously market their services to the general public and relevant stakeholders since the success of marketing the importance and role of public libraries in achieving the Sustainable Development Goals is likely to increase return on investments and also justify subsequent funding and support.

In this paper, we explore the socio-economic effects of internet use at the community information centres (CICs) on livelihoods in three regions of Ghana. Sustainable livelihood framework was used as a lens to understand the phenomena being studied. Primary and secondary data collection methods were used. Three CICs in three regions were purposively selected and qualitative research method was adopted for the study. The data were analysed using Nvivo. The findings showed that sending email information was largely the reason why people used the Internet. We found that through the Internet, people learn, develop new business ideas and expand the market for their businesses. Internet service users cut costs of operation as well as increasing returns on investment. The internet as a social technology has also made business promotion and product launch accessible and affordable. Several small businesses have found ways to use theInternet to increase their brand awareness and get more clients at a minimal cost, and improved social discovery. With social networks like Face book and Twitter, people have easily kept up with all old friends and also made new ones both far and near. Despite these benefits, the use of Internet services at the CICs was bedeviled with some challenges such aspoor internet connectivity, cost of internet services and lack of staff skills to leverage its potential and empower clients. The result of the study provides a deeper understanding of the subject area, based on empirical evidence from the three regions of Ghana. The study recommended that CIC staff should develop a mind-set that is much more customer-focused and should treat the most underprivileged members of the communitiesastheirmostvaluedcustomersaswellastryingtounderstandtheirneeds and CIC project initiators need to be aware of the barriers that hinder people in marginalized communities from using CIC services. Efforts should be made to expand the benefits of the technologies to the majo