1. Accounting for Facilities-Related Charges at Fort Detrick
- Author
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David R. Gallay, Hugh E. Reams, and Monisha Mittal
- Subjects
Financial management ,Engineering ,Work (electrical) ,business.industry ,media_common.quotation_subject ,Customer satisfaction ,Operations management ,business ,Payment ,Maintenance management ,Management ,media_common - Abstract
Located in Fredrick, MD, U.S. Army Garrison Fort Detrick serves 36 tenant organizations whose primary missions are biomedical research and development, military medical logistics, and global telecommunications. The Directorate of Installation Services at Fort Detrick provides operations and maintenance support for the buildings occupied by those tenants and charges its customers for facilities-related support based on the time and materials required. In the recent past, the Resource Manager at Fort Detrick has received numerous customer inquiries regarding the accuracy and relevancy of their facilities-related charges. This study investigated how financial data are captured at Fort Detrick. The report recommends several steps that Fort Detrick can take to improve its ability to effectively track charges for facilities-related work and thus improve customer satisfaction.
- Published
- 2001
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