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The article presents a model of mediation practice emerged from a public resource that integrates the needs expressed by participants and observed by the mediators, not normally considered as part of the "classic" mediation model and that, however, yield results in practice. It is the mediation model as accompanying decision-making processes to family changes. Moreover, the article refers to the need for a redefinition of mediation in the professional context in which it is registered, carried out by the mediators themselves, as the only way to "define" clearly the work actually performed and provided, thus, coordination, interaction and communication with other actors who are part of the area of family support. [ABSTRACT FROM AUTHOR]