The aim of the present study is to analyze the relevance of the systematization of practice from narrative and horizontality in order to understand how a civil association (CA) builds aid alternatives for vulnerable people and families, especially those victims of violence. Based on the understanding of six dimensions-grieving processes, community resilience, peace education, restorative practices, suicide prevention, human development and Ignatian spirituality--it is favored the understanding of the psychosocial change processes in a context characterized by poverty and violence. The study was led in the CA Family Center for Integration and Growth in Ciudad Juarez, Chihuahua. The participants in the study were the work group of the aforementioned Center, its beneficiaries and its allies. The qualitative techniques used were life stories, testimonials, in-depth interviews and group discussions. [ABSTRACT FROM AUTHOR]