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Byline: Maura Mazurowski Boundaries are an important part of any relationship. They provide basic guidelines that establish how people can and can't behave around each other to help ensure that [...]

Byline: Sarina Sullivan Sometimes it's simply about the money. More than one-third (36 percent) of lawyers in a recent survey said they would be most enticed to make a lateral [...]

Byline: Matt PrinnIn most request for proposals that deal with the overall client-law firm relationship (as opposed to a matter-specific RFP), you will see questions asking law firms about 'value-added' [...]

Byline: adminA recent Appeals Court case suggests that attorneys should be seriously scrutinizing their fee agreements.The defendant in McKinnon v. Berluti was hired to pursue Wage Act claims related to [...]

Byline: Shawn Healy I have heard several lawyers break the ice with an audience of their peers by joking that they love their jobs - except for their clients. This [...]

Byline: Pat Murphy Representing clients who face the loss of parental rights can be a tough job to begin with, but the cases become infinitely more difficult when the client [...]

Byline: Edward Poll Keep your clients happy, and you will have a successful business. Consider the following: The airlines: what not to do This seems like a ridiculously basic thing [...]

Byline: Shawn Healy There is a big difference between doing a good job and having happy clients. While it's great to have satisfied customers, it's more important to do a [...]

Byline: Noah Schaffer Making clients happy isn't rocket science. Heck, we learned that one in kindergarten: be kind to others, be unselfish, be helpful, be respectful. In our great profession, [...]

Byline: Kenneth Grady Go to a Disney theme park and you will understand the client experience. From the moment you touch their world until the moment you leave it, Disney [...]

Byline: Edward Poll Your client says, 'Give me a 10 percent discount - or else.' What do you do? To put it simply: 'else.' Clients who ask for a fee [...]

Byline: Edward Poll Your revenue is a perishable commodity. When you perform work for clients that satisfies them, you're satisfying them for the moment. There is no real bond that [...]

Byline: Douglas Levy Every law firm, from a solo attorney to a large, international practice, has a culture - whether it intends to or not. That's the view of law [...]

Byline: Douglas Levy That other law firm's shingle might look pretty good from a distance, but an attorney looking to make a lateral move there needs to be sure that [...]

Byline: Edward Poll Why should a client pay what you ask? There are oodles of lawyers out there - many who undoubtedly charge less than you do - so it [...]

Byline: Edward Poll Why should a client pay what you ask? There are oodles of lawyers out there - many who undoubtedly charge less than you do - so it [...]

Byline: Douglas Levy From hot-headed conspiracy theorists to 12-times-a-day callers, problem clients abound in the world of solo and small firm lawyers. They can test, even hamper an attorney's effectiveness [...]

Byline: Edward Poll A lawyer called me a while back to inquire about average percentage of revenue to be allocated for occupancy. He wanted to know whether his percentage was [...]

Byline: Edward Poll Environmental concerns are important, but when it comes to client fee agreements, there is no time to save paper. To fully address the client's part of the [...]

Byline: Nancy Byerly Jones I have taught many workshops over the years on how to get client feedback on a shoestring budget (e.g., telephone and email surveys, etc). In preparing [...]

Byline: Edward Poll 'Anticipation ... is making me wait.' Those lyrics from a Carly Simon song formed the basis of a perhaps even-better known jingle: a Heinz ketchup commercial from [...]

Byline: Edward Poll In recent years, the 'Two C's'- convergence and commoditization - have become major issues for national and large regional law firms, as well as small-firm and solo [...]

Byline: Paul Luvera The objective of a personal injury lawsuit for damages is, primarily, the damages. Yet, in my experience, that's often the most difficult part of summation for attorneys. [...]

Byline: Edward Poll Empowering the staff in a law firm is a strategic way to make its clients happy. The client who comes away with an answer, even if not [...]

Byline: Jim Calloway Many lawyers don't realize that communication delays and errors are the cause of malpractice claims brought by clients. Attorneys typically understand that failure to keep a client [...]

Byline: Tony Ogden If youÆve ever wondered what your clients really think of you, try asking them. Client exit surveys are a useful management tool for small firm and solo [...]

Byline: Sylvia Hsieh If you’ve ever wondered what your clients really think of you, try asking them. Client exit surveys are a useful management tool for small firm and solo [...]

Byline: Mark Powers and Shawn McNalis If you're marketing well and generating a lot of inquiries, but only converting 50percent of your qualified inquiries into clients, something is wrong with [...]

Byline: Nancy Byerly Jones The best way to make clients happy isn't rocket science. We learned the answer back in kindergarten ... be kind to others, unselfish, helpful and respectful. [...]

Byline: Nora Tooher There's no better way for solo and small-firm lawyers to build and maintain a practice than through client referrals. The best way to increase referrals is simply [...]

Byline: Susan Cartier Liebel If you are a solo practitioner and have not defined your 'ideal client,' you are setting yourself up for problems, including a misguided marketing plan and [...]

Byline: Nora Tooher Courtney Kennaday, director of the South Carolina Bar's practice management assistance program, has received more phone calls than she can remember from distraught family members and employees [...]

Byline: Edward Poll I have often written about the importance of meeting with and talking to your clients. As business starts to show hints of thawing and warming up, now [...]

Byline: Mark Powers and Shawn McNalis Recently one of our clients, an attorney whom we'll call 'James,' came to us a worried man: his current group of referral sources had [...]

Byline: Mark Powers and Shawn McNalis Here's a little known fact you can mull over your next bowl of cornflakes: before the Great Depression, the Kellogg Cereal Co. was the [...]

Byline: Justin Rebello Some lawyers are even acting contrary to the old credo that the client shouldn't pick the lawyer; the lawyer should pick the client, and taking clients that [...]

Byline: Michelle Lore Editor's note: This is the second part of a two-part series on initial client contact. When a potential client sent Minneapolis consumer law attorney Sam Glover three [...]

Byline: Edward Poll Not enough law firms ask their clients, “How are we doing?” As a result, many lawyers unfortunately never figure out that their client is unhappy. If they [...]

Byline: Justin Rebello In the quest to outfit your practice with the most efficient and cost-effective technology, there is one element that can be overlooked: the client. From document management [...]

Byline: Edward Poll Recently I heard a law firm staff person describe a senior partner as “a carriage builder in an automobile world.” The phrase connoted a crafts man who [...]

Byline: Tom Kane, Esq. Over the more than two decades that I've been doing legal marketing, I have documented that 80 percent of new work comes from current clients (either [...]

Byline: Susan Cartier Liebel Over the last two decades, Big Law has led many to believe the legal profession operates outside the economic rules governing the rest of the world. [...]

Byline: Correy E. Stephenson In his book Marketing for Rainmakers, Phil Fragasso lays out 52 rules of engagement to attract and retain customers for life. Lawyers often look down on [...]

Byline: Ed Poll In recent years, many state and local bar associations adopted voluntary professionalism goals and standards that attempt to discourage unprofessional conduct and encourage civility for lawyers engaged [...]