1. The impact of industrial revolution 4.0 (IR4.0) towards total quality management (TQM) practices in automotive industry.
- Author
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Ahmad, Md Fauzi, Wei, Chan Shiau, Ahmad, Ahmad Nur Aizat, Rahman, Nor Aida Abdul, and Nawi, Mohd Nasrun Mohd
- Subjects
TOTAL quality management ,AUTOMOBILE industry ,INDUSTRIAL revolution ,INDUSTRY 4.0 ,SIX Sigma ,CUSTOMER satisfaction - Abstract
In the era of urbanization, a wide range of Industry 4.0 technologies has provided for total quality management (TQM) practices to ensure the consistency of customers' satisfaction and products' quality. Industry 4.0 development make a change on how TQM practices are applied in industry. However, there are still lacking in addressing the impact of Industry 4.0 on TQM practices in previous works. Hence, the aim of this paper is to identify the impact of Industry 4.0 on TQM practices in automotive industry at Malaysia. A quantitative approach has been used in this research which included descriptive analysis and correlation analysis to achieve the research objectives. The findings shows that the industry 4.0 significantly impact towards the implementation of TQM practices in automotive industry at Malaysia. It is proposed that industry 4.0 is important to improve TQM practices in automotive industry in order to increase competitiveness in global market. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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