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The paper presents the reader into the issue of ITIL ® and provides it as a basic overview of the concepts, terminology and philosophyof IT Service management. All this information is contained in 5 key ITIL ® publications on around 1400 pages. The aim therefore is a brief summary of the issue, which also serves as an introduction to the following articles (Differences Between ITIL® v2 and ITIL® v3, ITIL® and Information Security, ITIL® Tools and ITIL® Implementation). [ABSTRACT FROM AUTHOR]

This paper discusses the context of ITIL framework and management of information security. It is therefore a summary study, where the first part is focused on the safety objectives in connection with the ITIL framework. First of all, there is a focus on ITIL process ISM (Information Security Management), its principle and system management. The conclusion is about link between standards, which are related to security, and ITIL framework. [ABSTRACT FROM AUTHOR]

Since the release of the latest version of ITIL® v3 - 2011 edition, several years have passed. Nevertheless the question of differences between versions and editions remains up-to-date. The main reason is the large diversity of business environment and culture (company size, use of ICT, company strategy and policy etc.). Therefore article discusses the differences between the last two versions of ITIL®. It is especially focused on changes in publications dealing with service strategy and service design. The aim of this paper is to provide an overview of differences and changes, and thus simplify decision making for implementing ITIL® practices. [ABSTRACT FROM AUTHOR]

This paper follows the article: Differences Between ITIL® V2 and ITIL® V3 with Respect to Service Strategy and Service Design. The main aim is to summarize the changes that relate to key publications, Service Transition and Service Operation. In conclusion, areevaluated the objectives of the current version of ITIL® v3 and the unofficial benefits. The purpose of these papers is to provide the necessary overview of the current situation in the field of IT management to facilitate and streamline the work of IT managers. [ABSTRACT FROM AUTHOR]