151 results on '"service management"'
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2. Determinants of customer buying behaviour in omnichannel retailing: a systematic literature review and future research directions
3. Unlocking emotional labor: how organizational control systems shape frontline service employees’ emotional labor
4. The edifying body: the role of embodied practices in the social production of servicescapes
5. Invasion of privacy in smart services: the role of interaction mode and privacy commitment
6. Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a triangulation design approach
7. Employee performance under tension: the influence of employee creativity, paradox mindset, and psychological empowerment
8. Does employee intervention encourage or discourage the spread of dysfunctional customer behavior?
9. Reuse of service concept elements for modular service design
10. Developing professional capital through technology-enabled university-school-enterprise collaboration: an innovative model for C-STEAM preservice teacher education in the Greater Bay area
11. Stronger and more just? Recent reforms of China’s intellectual property rights system and their implications
12. Technological competitiveness of China's internet platformers: comparison of Google and Baidu by using patent text information
13. Digital marketing and small and medium-sized enterprises’ business performance in emerging markets
14. The impact of entrepreneurial characteristics and competencies on business performance in the creative industry in Indonesia
15. Publication performance and trends in psychological capital research: a bibliometric analysis
16. Decision-making model in digital commerce: electronic trust-based purchasing intention through online food delivery applications (OFDAs)
17. A typology of validity: content, face, convergent, discriminant, nomological and predictive validity
18. Employment brand equity and corporate’s job growth and reputation
19. Enhancing quality requirements management in retailing industry: The role of Quality Function Deployment
20. Quality leadership, technology integration and patient care quality across countries: moderating roles of national culture and infrastructure development
21. Behavioural intention to adopt mobile wallets at the bottom of the pyramid: a developing economy perspective
22. After-sales service and brand reputation: a case of kitchen appliance industry
23. Elevating service startup survival through strategic service quality
24. The quest for delightful experiences and profitable enterprises: how customer delight impacts financial performance
25. Why do companies integrate products and services? Linking decision-makers’ personality traits and decision-making logics
26. When and why does customization reduce booking cancellations? Field evidence from two hotels
27. Empowering frontline service employees: examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivism
28. Brand avatar present or absent? Investigate brand avatar and consumer forgiveness in public apology
29. ChatGPT and service: opportunities, challenges, and research directions
30. Evaluation of IT Service Level Infrastructure In Organizations Using ITIL (Information Technology Infrastructure Library) Version 3 Standardization.
31. Cultivating wiser service systems through communication
32. Exploring customer engagement tensions when pursuing responsible business practices
33. To do or not to do? A typology of ethical dilemmas in services (TEDS)
34. Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
35. A 5C model of responsible service leadership: learning from living systems to play the infinite game
36. RAISE: leveraging responsible AI for service excellence
37. Comparing three contract types to optimize profits in service firm – digital service platform relationships
38. The effect of service recovery on socially distant third-party customers: an experimental research on emotions, forgiveness, repatronage intention and WoM
39. Financial performance response of manufacturers to servitization: curvilinear relationship mediated by service business focus and moderated by digital technology application
40. How to respond to negative online reviews: language style matters
41. Misery loves company: evaluation of negative e-WOM effects at the post-service recovery stage
42. Spoken service language for customer well-being in a transformative service context: residential aged care
43. A cultural theory perspective to service expectations in restaurants and food services
44. Modelling enablers of business continuity for casual dining restaurants in post-COVID-19 era: an ISM and MICMAC perspective
45. A study on driving factors for enhancing financial performance and customer-centricity through digital banking
46. Drivers of service ecosystem: moderating role of organizational culture in North Indian hotels
47. Can gamified e-service quality improve customer value co-creation and relationship quality in e-retailing?
48. Social media influencer marketing: science mapping of the present and future trends
49. Pragmatism as a paradigm for quality management research in bridging academic-practitioner gaps
50. Service quality attributes on customers’ perceived value and behavioral intention of district health centres: a moderating effect of health-care subsidy
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