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Recent methods for video question answering (VideoQA), aiming to generate answers based on given questions and video content, have made significant progress in cross-modal interaction. From the perspective of video understating, these existing frameworks concentrate on the various levels of visual content, partially assisted by subtitles. However, audio information is also instrumental in helping get correct answers, especially in videos with real-life scenarios. Indeed, in some cases, both audio and visual contents are required and complement each other to answer questions, which is defined as audio-visual question answering (AVQA). In this paper, we focus on importing raw audio for AVQA and contribute in three ways. Firstly, due to no dataset annotating QA pairs for raw audio, we introduce E-AVQA, a manually annotated and large-scale dataset involving multiple modalities. E-AVQA consists of 34,033 QA pairs on 33,340 clips of 18,786 videos from the e-commerce scenarios. Secondly, we propose a multi-granularity relational attention method with contrastive constraints between audio and visual features after the interaction, named MGN, which captures local sequential representation by leveraging the pairwise potential attention mechanism and obtains global multi-modal representation via designing the novel ternary potential attention mechanism. Thirdly, our proposed MGN outperforms the baseline on dataset E-AVQA, achieving 20.73% on WUPS@0.0 and 19.81% on BLEU@1, demonstrating its superiority with at least 1.02 improvement on WUPS@0.0 and about 10% on timing complexity over the baseline.