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ABSTRACT Captive ratites, including the ostrich (Struthio camelus), are susceptible to various gastrointestinal conditions. However, spontaneous cloacal prolapse is a relatively less frequent diagnosis. This report details the clinical management of cloacal prolapse in an ostrich, including a brief literature review. A 10‐week‐old female ostrich reared in a semi‐intensive farming system was presented with a reddish protruded mass through the vent opening, along with a history of lethargy, poor appetite, and lack of droppings. Clinical examinations demonstrated a complete cloacal prolapse without any devitalization or necrosis of the involved tissues. Laboratory examinations revealed no parasitic or bacterial enteritis. Hematobiochemical analysis indicated low serum calcium. The case was surgically treated, which involved repositioning the prolapsed cloaca to its anatomical location and subsequent vent narrowing with a purse‐string suture while ensuring adequate space for the passage of droppings. Postoperatively, supportive medications and formulated feed with vitamin–mineral supplements, including calcium, were provided. The ostrich experienced an uneventful recovery. The purse‐string suture encompassing the vent was removed on the eighth postoperative day. No complications were reported 9 weeks after surgery. In brief, mineral deficiencies, particularly reduced serum calcium levels, may be associated with cloacal prolapse in young ostriches. Prompt surgical intervention and a balanced nutritional regimen with calcium supplements can effectively facilitate recovery.