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The changes brought about by the COVID-19 pandemic have resuscitated different mindsets in people. While much attention has been focused on the effect on health and the economic system, the study diverted attention to the disrupted social life and psychological trauma caused by the pandemic. This qualitative study explored people's experiences during the COVID-19 pandemic and how they will be leveraged to promote social service delivery through social work intervention in the post-pandemic era. The data were collected through phone interviews involving 12 participants, comprising both social workers and nonsocial workers within the Southeast geopolitical zone. The generated data were analyzed thematically and arranged in quotes. The study found that the pandemic has both positive and negative implications for the social and psychological well-being of people. However, there was no effective engagement of social workers' intervention amidst the need for social service during the pandemic. As a result, the level of preparedness of social workers for effective social service delivery in the post-pandemic era is not adequate. However, the finding reveals prospects for social work in Nigeria. The study suggests a swift government response, which will involve revitalizing the social work profession in Nigeria to enhance social service delivery. Also, social work, especially in the health care setting, should leverage this to make its voice heard in society through enhanced education and practice. However, future research should consider exploring new perspectives in social work education and practice based on the experience of COVID-19 to ensure better social service delivery. [ABSTRACT FROM AUTHOR]