Search

Artificial intelligence (AI) systems in healthcare can have a significant impact on the performance of the actors involved, encouraging, for example, increasingly early diagnoses, personalized treatments and more accurate data management and processing techniques. However, these results may depend on increasingly profitable human-machine interactions, Intelligence Augmentation, and potential in terms of capability co-elevation. Starting from this assumption, this study aims to understand which can be the Intelligence Augmentation and capability co- elevation driver in healthcare. This conceptual paper has been carried out with the conceptual goal of delineating, so, to address the research question, a deductive reasoning approach was applied and the methodological approach followed has been based on the description of the theoretical background, definition of evidence from an illustrative case, Livongo Health, addressed by analyzing secondary data extrapolated from the website contents, and development conclusions. From the illustration case, insights have been outlined to understand how to achieve the objectives of Intelligence Augmentation and capability co-elevation: it has been observed how the reasoned transparency in AI systems can be understood as an enabling factor.

The digitalization of commercial transactions has a great influence on the global market. E-commerce became very important in the dynamics of producer-consumer and supply-chain interactions, leading to the transformation of consuming processes. Also, the COVID-19 pandemic has changed the rules of consumption, especially encouraging online purchasing methods. Small suppliers have felt the impact of global ecommerce. They have consistently faced challenges from industry giants. The dominant presence of these large companies puts the survival of smaller suppliers in the market at risk, prompting them to adapt through digitization to remain competitive. The influence of this market’s digitization, combined with the global competition of big e-commerce companies, has unfortunately led to the permanent shutdown of many local enterprises. To avoid this problem, we propose the case of a web design solution CiShoppo, owned by ITSvil s.r.l.. The aim is to promote local commerce and mitigate the impact of these market dynamics on small suppliers, preserving the concepts of ‘local production’ and ‘km 0’, ultimately contributing to the valorisation and support of local production.