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Firm innovation is of vital importance to New Zealand's economy, but we understand little about how different human resource (workforce) factors influence innovation approaches (product/services innovation, process innovation, and innovation speed). We explore three human resource (HR) factors: workforce knowledge, skills, and abilities (KSAs), workforce attraction, and workforce retention, using a sample of New Zealand private sector firms (n = 402). Regression analysis shows all HR factors are significant predictors of all innovation approaches. Further analysis shows workforce KSAs is dominant towards product/service innovation, workforce attraction is dominant towards process innovation, and workforce retention is dominant towards innovation speed. Moderating effects by firm size are found showing small-sized firms out innovate large-sized firms when workforce KSA are high, despite small-sized firms having, on average, weaker HR factors and innovation approaches than large-sized firms. We highlight the organisational implications across small – and large-sized firms. [ABSTRACT FROM AUTHOR]

This paper takes the China high- and new-technology enterprise (HNTE) program implemented in 2008 as a quasi-natural experiment. Difference-in-differences (DID) estimate with matching data from the China Industrial Enterprise Database, the China Customs Database and the HNTE Certification Database for 2006–2010 is used to study the impact of HNTE certification on enterprises' export product quality. The results show that, overall, HNTE certification promotes the upgrading of export product quality. Moreover, the improvement of innovation ability brought by HNTE certification is an important channel to promote such upgrades. A series of robustness tests also confirm the above conclusions. In addition, heterogeneity analyses are conducted based on the enterprise size, ownership and trade mode, respectively. The results show that the mechanism by which HNTE certification policy promotes export product quality through the improvement of enterprise innovation ability is more significant in non-SOEs and general trading enterprises. [ABSTRACT FROM AUTHOR]